Small Accountants Office Phone System Case Study
Current Situation:
Small business that’s grown from 3 to 5 staff. They had a 5 year old commander phone system they were renting and had 3 normal PSTN phone lines connected.
They had busy times during the tax season and know they missed calls. They also had mobile staff that visited clients sites for bookkeeping so they were taking messages for them. Other staff were taking manual messages and leaving them on desks. They also wanted to be able to transfer important calls to staff mobiles.
After hours they did nothing. They also had over 1000 clients and wanted to be able to store their numbers in the phone system. |
 |
The Brief:
To have a Phone system that:
- Can transfer calls to staff mobile phones
- Cut costs
- Stop missing calls
- Voicemail for message taking
- Do something for after hours callers
- Allows them to speed dial clients
- Can expand in the future
- Makes them sound more professional
- Is VoIP compatible
- Value for money
The Solution:
The Alcatel Omni PCX phone system “was exactly what we wanted” said the client.
The Alcatel Phone System came with free Greetings, Free Voicemail and we also added Professional Messages On Hold to the solution.
The Greetings acts as a backup for staff on the phone. Rather than stop a call to answer another, the Greetings now answers after 6 rings and says “Thank you for calling ABC Accounting, your call is important and we will be with you in a moment”. This ensures they never miss calls, and it sounds incredibly professional.
The Voicemail is now used by all staff and stopped the need for manual message taking. Clients now leave detailed messages for the right staff member.
After hours clients can now leave messages so they know they have called.
The Alcatel Phone system allowed customers calls to be transferred to staff mobile phones when important (we changed the lines from PSTN to ISDN and added an extra line).
Professional Messages On Hold – this capped off the solution and not only made their business sound more professional, it also educated callers. Customers now hear about the other financial services, and planning the company offers. Read more
Saving Costs – we provided the client with fantastic call rates that came with:
- No contracts.
- No flag falls
- No Minium charges
These rates slashed their existing bill by 36% and these savings more than paid for the rental of their system!
Easy Payment Options – the client decide to rent their new phone system as well and it worked out to be cheaper than the rent they were paying on their antiquated Commander system.
The client is delighted with their Alcatel phone solution, the dramatic improvement in the message taking, and the call cost reductions.
| Other popular links customers looking at “client case studies” also checked out |
 |
| |
| |
| |
| |
| |
| |
| |
| |
This page contains information pertaining to:
Accountants office phone system case study, business phone systems case studies, Alcatel Omni PCX phone system case study, Alcatel OmniPCX telephone system case study, PABX case study, PBX case study, Phone Systems for Accountants
|
