Manufacturing Firm Phone System Case Study
Current Situation:
- 9 employees with a front office and a large warehouse
The greatest problem they faced was contacting people that were not at their desk in the warehouse. They were constantly paging staff, walking around trying to locate them, or even ringing their mobiles which was expensive!
In the office they also wanted to sound more professional and the business was getting busier and the receptionist wasn’t dealing well with the increased volume of calls. |
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The receptionist was taking hand written messages for staff.
After hours they had nothing in place and the phone simply rang out.
The Brief:
To have a system that:
- Can connect multiple phone lines
- Offers cordless communication for the warehouse staff
- Cut costs where possible
- Handles incoming calls better
- Makes them sound more professional
- Easy Finance options
The Solution:
- Phone System – Aria 24IPE
The LG Aria 24IPE was a perfect fit for their needs and budget.
- Mobile communication for the warehouse
We connected 4 digital phones and 4 cordless phones for the warehouse area. We programmed each of the cordless phones with the same extension as their desk phone. This way when they ring Jim on extension 107 it rings both his desk phone and cordless phone. No matter where Jim is he can now answer the call. This has saved so much time, money and frustration!
- No backup to receptionist
Here we installed an Auto Attendant to acts as a backup for the receptionist when she is on the phone. Rather than stop a call to answer another, the Auto Attendant now answers after 6 rings and says “Thank you for calling ABC Manufacturing, your call is important and we will be with you in a moment”. This ensures they never miss calls, and it sounds incredibly professional.
- Receptionist taking hand written messages
We installed Voicemail so that customers can leave messages for the property management division. On the sales side they no longer have the need for taking messages because they transfer callers to staff mobile phones. This has saved time and money!
Here we installed an Auto Attendant that now professionally answers after hours. The system can even answer multiple calls at once and callers leave messages that the receptionist listens to every morning.
- Sounding more professional
Here we installed Professional Messages On Hold– this capped off the solution and made their business sound incredibly professional. Read more
In addition to the cordless phones we also provided the client with fantastic call rates that came with:
- No contracts.
- No flag falls
- No Minium charges
These rates slashed their existing bill by 40% and these savings more than paid for the rental of their system! Read more
Easy Payment Options
The client decide to rent their phone system for 3 reasons:
- To preserve their cash flow which is important in their business.
- Their monthly rental payments are tax deducible
- Renting offered them flexibility to add things in the future – more handsets etc. Read more
The client is incredibly happy with their new solution (especially the free transferring) and existing customers have commented on the improved professionalism which is exactly what they wanted.
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This page contains information pertaining to:
Manufacturing Firm telephone System Case Study, Manufacturing Company Phone System Case Studies, LG Aria 24IPE PABX Case Study, LG Aria 24 IPE PBX Case Study, LG Aria 24 IPE Phone Systems Case Study, Phone Systems for Manufacturing Companies
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