Real Estate Phone System Case Study
Current Situation:
Real Estate agency that needed to update their old system because it was starting to break down.
They had a property management team and a sales team and wanted to keep the two as separate as possible.
The receptionist was taking hand written messages for staff. She was also the only person answering calls and had only an ad hoc backup from other staff.
It was also very important to be able to transfer callers to the sales staff mobile phones – providing if it could be done cheaply. They had a fleet mobile deal with 6 mobile phones.
After hours they were diverting all calls to the on call sales person’s mobile phone. |
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The Brief:
To have a system that:
- Can connect multiple phone lines
- Can transfer calls to mobile phones
- Cut costs where possible
- Never miss a sales call
- Makes them sound more professional
- Easy Finance options
The Solution:
- Phone System – Alcatel Omni PCX
The Alcatel Omni PCX was a great solution.
- Keeping the sales and property management separate
We installed ISDN phone lines for them and now they are able to have direct numbers for staff as well as a different phone number for their property management team. When callers ring for either division the receptionist knows how to answer it because it comes up on screen.
- Transferring calls to staff on the road
Here we installed GSM gateways. Instead of costing them every time they transferred a call to a mobile they now get it for FREE – saving them a small fortune. This means that potential buyers can now reach staff all the time which is great for their sales team. Read more..
- Receptionist taking hand written messages
We installed Voicemail so that customers can leave messages for the property management division. On the sales side they no longer have the need for taking messages because they transfer callers to staff mobile phones. This has saved time and money!
- No backup to receptionist
Here we installed an Auto Attendant acts as a backup for the receptionist when she is on the phone. Rather than stop a call to answer another, the Auto Attendant now answers after 6 rings and says “Thank you for calling ABC real estate, your call is important and we will be with you in a moment”. This ensures they never miss calls, and it sounds incredibly professional.
- Diverting all calls after hours
Rather than divert all calls immediately we now have the auto attendant answer and provide options “Please press 1 for sales enquiries, 2 for property management”.
This has eliminated the sales team having to deal with property management problems and works much better. All sales calls are then transferred for free to either the sales or property management staff on call.
- Sounding more professional
Here we installed Professional Messages On Hold – this capped off the solution and made their business sound incredibly professional. They now cross promote their property management services to buyers and vice versa. (Some buyers are actually professional investors that don’t want to manage their own properties) Read more
In addition to the GSM gateways we also provided the client with fantastic call rates that came with:
- No contracts.
- No flag falls
- No Minium charges
These rates slashed their existing bill by 40% and these savings more than paid for the rental of their system! Read more
The client decide to rent their phone system for 3 reasons:
- To preserve their cash flow which is important in their business.
- Their monthly rental payments are tax deducible
- Renting offered them flexibility to add things in the future – more handsets etc. Read more
The client is incredibly happy with their new solution (especially the free transferring) and existing customers have commented on the improved professionalism which is exactly what they wanted.
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This page contains information pertaining to:
Real Estate Telephone System Case Study, Real Estate Agent Phone System Case Studies, Alcatel Omni PCX PABX Case Studies, Alcatel OmniPCX PBX Case studies, Alcatel Omni PCX Phone Systems Case Studies, Phone Systems for Real Estate Agents
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