Retail Business Phone System Case Study
Current Situation:
- Retail shop with 4 employees
The greatest problem they faced was mobility and transferring calls. They had a couple of cordless phones but they needed to add extra phone lines to deal with the volume.
When they were dealing with customers it could be difficult to answer incoming phone calls.
They had been calling customers on mobiles to notify them of order status and because of this phone costs had blown out as they got busier.
The owner also wanted the business to sound more professional.
After hours they had nothing in place and the phone simply rang out. |
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The Brief:
To have a system that:
- Can connect multiple phone lines and still offer mobility
- Cut costs where possible
- Handles incoming calls better
- Makes them sound more professional
- Easy Finance options
The Solution:
- Phone System – Aria 24IPE
The LG Aria 24IPE was a perfect fit for their needs and budget.
- Mobile communication for the store
We connected 3 digital phones and 2 cordless phones. We saved them money by simply using the cordless phones they already had to the phone system.
They can now answer multiple calls and transfer calls to and from each other which has saved time, money and frustration.
- Better call handling (juggling)
Here we installed an Auto Attendant that now acts as a backup for staff answering the phone. Rather than staff having to stop a call to answer another, or interrupt a sale, the Auto Attendant now answers after 6 rings and says “Thank you for calling ABC Supplies, your call is important and we will be with you in a moment”. This ensures they never miss calls, and it sounds incredibly professional.
The Auto Attendant now professionally answers calls after hours as well. The system can even answer multiple calls at once and callers leave messages that the manager listens to every morning.
- Sounding more professional
Here we installed Professional Messages On Hold – this capped off the solution and made their business sound incredibly professional. The messages talk about their extensive range and helps to cross promote and up sell their lesser known products… Read more
In addition to the cordless phones we also provided the client with fantastic call rates that came with:
- No contracts.
- No flag falls
- No Minium charges
These rates slashed an amazing 46% of their previous call to mobile rate and these savings more than paid for the rental of their system! Read more
The client decided to bundle their phone system for good reasons:
- They got their solution for only $2 a week.
- Their monthly rental payments are tax deducible
- Bundling offered them flexibility to add things in the future – more handsets etc. Read more
The client is incredibly happy with the professionalism of their new system and the fact that it costs them almost nothing was a fantastic bonus.
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This page contains information pertaining to:
Retail Business telephone System Case Study, Retail Store Phone System Case Studies, LG Aria 24IPE PABX Case study, LG Aria 24 IPE PBX Case studies, Case Studies for Retail Shops
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