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"I wish to thank your company for your excellent service provided to us when purchasing our cordless headset and lifter. I was not only impressed with your attitude to customer service, but the items arrived in regional Central Queensland the very next day after I had purchased them. It was a pleasure to deal with your company and I will be recommending Infiniti Telecommunications to all our clients."

Helen Weston:
Esdale Sinclair and Associates (Gladstone)

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"I have found your service to be very prompt and always very efficient, we never hesitate to give you a call."

Anne Tierney:
GHD Hair Melbourne

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"Infiniti installed a great system at short notice that suited our budget. The system is there just how I want... expandable."

Celeste:
Coastal Lighting – St. Peters NSW

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"The service technician communicated clearly our options of resolution to our mess. The job was handled quickly & effectively, thank you for the great service we will use Infiniti again."

Katrina:
NSW Primary Association

NSW Primary Association

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"System is nice and easy to use and the service was very professional all round." Read more...

Hi-Way Crane Trucks - Seaford, VIC

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"Excellent service as well as very efficient and knowledgeable Avaya technicians. Infiniti got the job done." Read more...

Pat
Senergy – West Perth, WA

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"Can’t recommend Infiniti enough!

Very happy with service, communication, in fact, the whole process was very simple with them.

A1 job and also fantastic quality hardware." Read more...

Janine
Mornington Peninsula Conveyancing – Mornington, VIC

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"Very simple phones. Infiniti delivered exactly what we wanted. Great service." Read more...

Lana
Seabrook Consulting - Bondi Junction, NSW

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"Very prompt, courteous and thorough service….and the follow-up service after the system went in was equally impressive. Thank you Infiniti." Read more...

Denis
Denis Herbert & Associates - Mernda, VIC

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"Infiniti’s whole installation process was done for efficiently and made my job easy. I would not hesitate in recommending you guys to anyone." Read more...

Mick Sullivan
MRES – Campbellfield, VIC

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"Their installation process made getting the new system easier than I expected. It was handled professionally from the start up to the finish." Read more...

Richard Marriott
Financial Vision – Chatswood, NSW

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"Infiniti made my life easy and the service was great. Wouldn’t hesitate in recommending you guys to anyone." Read more...

Jenny Hibbert
David Walker Podiatry – Doncaster, VIC

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"Infiniti started the process of getting my new system rolling. They followed up at every stage and called after my installation to see I was happy. I highly recommend Infiniti to anyone." Read more...

Ross Heard | Manager
Heard Services – Richmond, VIC

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"Infiniti made my life easy with a straightforward quick and efficient installation. Their service was exceptional." Read more...

Stewart Macintosh | Director
Mac Global Freight Solutions - Tullamarine, VIC

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"Infiniti helped make the installation and planning of our new phone system much easier than expected. The whole team were pleasant and great to deal with. I would recommend them to everyone." Read more...

Kon Penklis
Penklis Optometry - Greenslopes, QLD

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"Infiniti had a professional technical team and installed my system fast and efficiently. I would recommend them to anyone." Read more...

Sam Abbott | Office Manager
Online Insurance Brokers - Insure4less - Rothwell, QLD

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"Infiniti organised the installation very well making it a simple process. The technicians were thorough and know their product well." Read more...

Rob Norman
Southland Vineyard Church – St Marys, SA

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"Our new system is working extremely well. The installation went smoothly and the technicians get a 9/10 rating. We can highly recommend Infiniti." Read more...

Margaret Seychell | Office Manager
Rylea Engineering – Hoppers Crossing, VIC

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"Infiniti made my life easy and the service was great. They were always there for any questions I had about the system or the installation. The technician showed me everything I needed to know of the system." Read more...

Carolyn
Melbourne On The Move – Parkdale, VIC

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"Infiniti made getting the system a thorough and easy process. The sales team were fast to answer my queries as were the techs. It made my system choice easier. The technicians were friendly and helped me get the system in the way I wanted it." Read more...

Josh Francis | Director
Foote Francis Pty Ltd – West Perth, WA

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"Our business is public relations and our telephones are the lifeblood of our company. Infiniti planned and installed the telephone system to suit my business needs. They are a friendly yet efficient team. They came in on time and on budget. Wouldn’t hesitate in recommending them to anyone." Read more...

Ira
Herson Communications – Rose Bay, NSW

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"The system was installed and setup hassle free allowing us to continue with our ongoing service. It's refreshing to deal with a telecommunications company that actually delivers on its promises." Read more...

Paul Meyers
Websyte Corporation - Bundoora, VIC

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"Our phone system installation was a breeze. The communication getting it all started was a constant flow right up to the final installation. I would recommend Infiniti to all." Read more...

Taryn
Alpha Jade Recruitment - Norward, VIC

Alpha Jade

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"Infiniti took the time to give me the most effective communication system possible. Wouldn’t hesitate in recommending you guys to anyone." Read more...

Belinda Lawlor | IT Dept
First Ray – Box Hill South, VIC

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"Infiniti put my system in from start to finish in a totally professional manner." Read more...

James Hampshire
Barrier – Port Melbourne, VIC

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"Infinity made choosing a phone system and telco provider easy. Their high level of customer service, product and commitment to the community and environment make them a company I would easily recommend – they are a stress free one-stop-shop." Read more...

Alice Collins
Insight Communications – Redfern, NSW

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"As discussed earlier Airport Lighting Specialists would happily recommend Infiniti Communications for any supply/installation.

The pricing offered was competitive and we were very pleased with the prompt service. The installation staff were very accommodating and worked quickly and efficiently ensuring limited down time in our office." Read more...

Lea Wilson.
Airport Lighting Specialists Pty Ltd - Greensborough, VIC

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"You gave clear and professional advice on a range of brands. Thanks for making the implementation of our Alcatel Omni PCX systems in Perth and Queensland a smooth process. I have no hesitation in recommending Infiniti Telecommunications for all telephone system matters." Read more...

Anthony Berni | Network Administrator
MCSE CCNA
Prescott Securities - Robina, QLD / Perth, WA

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"System is great. On hold messaging is great. All is great. Thanks so much." Read more...

Ethan Hohneck (B.Soc.Sci hons) | Information Systems Manager
Australian Interaction Consultants - Osbourne Park

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"I would like to bring to your attention the extraordinary levels of consistent customer Service by Troy Bowen and his team at Infiniti Telecommunications. Being in a competitive Service based Industry myself, I understand and appreciate the importance of looking after your customers & clients." Read more...

Neale Bettman | Director
Metier - Sydney, NSW

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"We have been thoroughly impressed with the new Alcatel phone system that infinity implemented for us.The immediate impact on diverting phone calls to the right people in our organisation has saved us time and money." Read more...

Rick Calo,
MGM Wireless - Rose Park, SA

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"We found Infiniti incredibly easy and professional to deal with. They provided us with frank, upfront advice and didn't try and sell us something we didn't need or wouldn't use. Our new system went in without any hassles and works perfectly. The system does everything we wanted and more." Read more...

Ben Wilson,
CJ Arms & Associates - Port Melbourne, VIC

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"We looked at a wide host of phone providers and Infiniti was the standout. They offered a great solution for our 30+ staff, a 100% Money Back guarantee, and perhaps most importantly it came in at the right price!" Read more...

Leonidas Spalas,
Slattery Australia - Melbourne, VIC

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"Infiniti was great. They cut though all the telco jargon and made choosing and implementing my new phone system easy. Their after sales follow up was one of the best I've ever experienced. On behalf of my staff and myself, thank you so much Infiniti." Read more...

Jarrod Medwin,
Bargain Car Rentals - Hobart, TAS

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"We should record our appreciation for your companies fantastic service. It was indeed a pleasure to meet you and we very much appreciate that your adopted suggestions all accurately reflect your undertakings and represent considerable improvement on our previous system. Once again our thanks." Read more...

Bill Landeryou,
BEA - Brunswick, VIC

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"I have been very happy with our LG aria phone system. We are a small but growing business and we needed to upgrade our phone system. It was a big step for us and I found Adam and his team at Infiniti very helpful at all stages of the project from purchase, installation and getting used to how the system operated." Read more...

Helen Russell,
Tree of Health Pty Ltd - Dural, NSW

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"Choosing Infiniti was not only easy, it was definitely the right choice. We ended up with a great Alcatel system that does absolutely everything we could possibly need. The bottom line is the new system features have made our organisation more productive and sound more professional. We'll never miss another" Read more...

Amanda Quinn,
Brahma Kumaris - Leichhardt, NSW

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"Upgrading to the Avaya phone system was a painless exercise thanks to Infiniti. Cabling and installation was seamless and resulted in no downtime with after sales queries answered promptly. Our staff are delighted with the flexibility and features offered by the new" Read more...

Malcolm Hozack,
Fred Hosking Pty Ltd - Concord West, NSW

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"I just wanted to let you know that I was very impressed with your fabulous web site and therefore made the decision to get a quote from your company, Infiniti. Even though you were not the cheapest option you still managed to come close enough for me to run with your option. You, Mark, handled all questioning with patience and a professionalism that made me confident that I had chosen the right company." Read more...

Jacqui Israel,
GP Israel Pty Ltd - Sydney, NSW

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Free Phone Systems Buyer Guide

Everything you must know about phone systems.
	Download the free Phone System Buyers Guide Click here...

Infiniti is a leading supplier of affordable phone system solutions in Brisbane, Sydney, Melbourne, Adelaide and Perth. For a free quote please contact 1800 783 396 .

The following tips have been compiled from years of experience after seeing how other companies continue to confuse and mislead potential customers. Make sure you're protected by asking the right questions, and getting everything in writing, for your next phone system solution.

1. Popular Systems

The first rule is don't buy an obscure phone system brand! Buying popular phone systems guarantees you spare parts and choice of suppliers. You don't want to end up with a system that you can't service or being held to ransom by the supplier with no other alterative. This is why Infiniti offers a huge selection of all the leading brands.

2. Guarantees

You need to know you are buying from a reputable company. All systems come with a minimum 12 month warranty. However, what peace of mind does that really offer? What if you get the wrong system? At Infiniti you can't end up with the wrong system because we offer the industries only 14 day money back guarantee after the system is installed.

3. Easy Payment Options

You have 4 common choices - rent, lease, buy or bundle.

Rent: this is where you elect to make monthly tax deductible payments over a specific term of either: 24, 36, 48 or 60 months. Download the benefits of renting.....
Lease: again you elect your term like a rental however you have a fixed residual, or balloon payment, at the end of the term that means you can opt to buy the system if you choose.
Buy: pay by cash or credit card and the system is yours.
Bundle: this is where you use your phone calls to pay for a phone system. If done properly, you can get a phone system for next to nothing. Read more about why bundling is so popular.

4. Bundle & Beware

Bundling is a fantastic way to purchase your system but make sure the provider can answer the following questions.

What are the call rates they are offering to you?
How do those rates compare to what you are paying at the moment? You don't want your phone bill to actually go up do you?
How long are you locked into those rates for? (rates are constantly getting cheaper and good rates today are bad rates tomorrow. Contracts are to be avoided at all costs!)
Do you own the phone system at the end of the term?
Do you have a choice of phone systems?

At Infiniti our bundle & save packages come with everything in writing and no contracts on your phone calls for maximum choice and peace of mind. Read more about why bundling is so popular.

5. New Lines, Phone Numbers and Cabling

When looking at a new phone system you also need to make sure everything else is taken care of otherwise you end up wasting money unnecessarily. If you're starting out, or need extra lines, make sure this is organised before the phone system goes in otherwise it will require additional visits from the phone technician that you will have to pay for.

If you're getting more handsets on your new phone system than you had on your previous then odds are you will probably need additional cabling as well. Cabling is where your phone plugs into the wall and the line runs back to the main phone system. This is an extra charge so make sure you tell the consultant as this is not included in any standard quoting.

At Infiniti we always conduct a free site inspection for clients prior to installation to ensure there are no surprises. Make sure whoever you choose offers the same otherwise it's too late once the system is being installed and they won't give you your money back! (Remember we offer a 100% money back guarantee)

6. One Stop Shopping

To make your life easier deal with a company that can coordinate not just the phone system, but also your phone lines, numbers and charges as well. This will save you hours of running around and being stuck on the phone to phone carriers - everyone hates being on hold for carriers so why wouldn't you want to delegate this?

7. Phone System Features

More mistakes are made here than anywhere else. It's the optional extras of a phone system that genuinely make the biggest difference. Look at comparisons of different systems and find out if the system you're getting will do what you want today and tomorrow.

Here is a list of some of the most popular features on new phone systems:

Voicemail
Day & Night Greetings
Transferring to staff and also transferring to mobile phones
VoIP
Making and receiving calls from your computer

This is not a definitive guide however it will provide you with an excellent starting point and we hope it helps you make the right choice. Make sure you speak to one of our friendly consultants for your free quote today on 1800 783 396 .

Click here for a full overview of the 10 most popular phone system features and download our handy pdf version. See below for the system comparison table.

Compare the top 10 features of leading brands with our comparison table

Other popular links customers looking at “Corporate PBX Systems” also checked out…

What are the most popular corporate PABX systems.

Is VoIP right for your business?

Top 10 telephone system features received by customers

Why Infiniti is the right company to deal with.

Want a maintenance agreement for extra peace of mind?

What is a typical work flow for a phone system install.

This page contains information pertaining to: Phone System Buyers Guide, Phone systems Information Guide, PABX Brochures, PBX Buyers Guide, pabx Information Guide, pbx Brochures, Telephone System Buyers Guide, Telephone Systems Information Guide, VoIP Brochures, IP PBX Buyers Guide

Related Pages & Links

Infiniti donates 4% of all profits to charity
Environment - Let Infiniti carbon offset your new phone system
Infiniti Telecommunications - We make phone systems easy.
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