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4.Hosted CloudPBX Optional Extras

Step 4. Some Optional Extras Worth Considering

Although our incredible array of standard features suit 90% of users, there are still some more advanced and additional options which you might like to consider adding to your solution.

Features like ‘Professional On Hold’ can really enhance your system and make your business sound incredible. While a ‘1300 or 1800 number’ provides you with a number you can promote for the rest of your business life.

How can one of our extras improve the quality of your business?

1300 + 1800 numbers

1300 and 1800 numbers are proven to increase marketing response rates and boost your business image by making the smallest of companies look corporate.

Not only that, 1300 & 1800 numbers are national numbers that are fully portable and not restricted to a geographical area like traditional land line numbers. This is perfect if you have national plans or intentions to move into different phone exchanges as you never have to lose you main number again.

The difference between a 1800 & 1300 number is that you pay all the costs for a caller with a 1800 service, but you share the costs for a 1300 number.

For most customers a 1300 number is the cheaper and equally effective option.

Direct In-Dial Inbound Phone Numbers For Staff

Allows each staff to have their own individual phone number (for Direct In-Dial), allowing clients and suppliers to call them directly.

This is ideal if you have staff that don’t need their calls vetted by a receptionist, or if you would like customers to feel they can reach you directly at work. DID numbers are incredibly popular from both small and larger companies alike.

Interstate, Regional Phone Numbers

You can also promote NEW Interstate numbers to give yourself a local business presence NATIONALLY.

Incoming Interstate, Regional or Out-Of- Area numbers are a fantastic way to create not only a national presence with multiple phone numbers across the country, but also allow customers to possibly reduce their call costs by calling you via a local call.

This means, for example, you could be based in Melbourne, but have additional interstate (out-of-area) phone numbers in, say NSW (02) & QLD (07), assigned to your SpringCom CloudPBX account and answering in Melbourne without any additional redirection or forwarding charges – just one simple low monthly rate.

Starting from a low $5 per month, you can now display a nation-wide set of phone numbers on your website or marketing material, all answering at your CloudPBX system.

Call Recording – The Ultimate Training Tool

Want to improve customer service or require recording of conversations for legal reasons? Call recording is a brilliant feature for not just security but for staff training.

By giving staff the ability to actually listen to their calls, they can now identify where they can improve. Especially when you play the calls of your top performing staff members, they will now be able to hear the subtle nuances and differences so they can improve and adopt those changes themselves.

Large sales companies that have adopted call recording often comment that this is the single greatest technology they have adopted for staff improvement. It is a very small outlay for a massive return and a feature that you can choose to activate or deactivate at any time.

Starting from a low $5 per month, you can now display a nation-wide set of phone numbers on your website or marketing material, all answering at your CloudPBX system.

Professional On Hold Advertising

If you're serious about your company image and brand then a fully customised on hold advertising message promoting your business is a must have.

Research shows callers stay on the line up to 3 times longer because of our tailored ‘Professional On Hold Advertising.

Take the opportunity to market, cross sell and promote your goods and services to your captive audience. It’s inexpensive when you think how many 1000s of your callers will hear this message.

We have everyone from accountants and lawyers, to funeral parlors and bakers, who have deployed and continue to benefit from professionally produced, scripted and voiced on hold messages and greetings.

Doesn’t your company deserve a polished professional image to first time callers?

Starting from a low $5 per month, you can now display a nation-wide set of phone numbers on your website or marketing material, all answering at your CloudPBX system.

eFax (Virtual Fax)

Sick of the old noise technology taking up room in the corner? Our eFax service allows you to receive incoming faxes direct to your email, as a PDF file.

This is fantastic for the environment but also makes saving, emailing and distributing faxes infinitely easier