- Check to make sure that the unit is installed correctly. Illustrated instructions are included in the User's Guide, attached below.
- Make sure you are within the 300 ft. range of the base unit.
- Make sure the headset is fully charged. When you put the headset in the charging base, a solid amber light indicates a full charge. A blinking amber light indicates a partial charge.
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Make sure the configuration dial on the left side of the base is on the correct setting. (Your setting will be the number in the 3 o'clock position, next to the grooves in the plastic.) Most phones use setting 1, but you may need to try other settings depending on the model of your phone. Click here for more configuration details.
Make sure the volume settings are set correctly. Recommended settings are "B" on the bottom of the base, and "2" on the back of the base. If you need to adjust your volume settings, Click Here. - Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.
If you cannot get a dial tone on your hand receiver, then there will be no dial tone on the headset. In this case, unplug the hand receiver from the base and then plug it back in. Make sure that you push the cable all the way into the jack and hear it click into place.
These steps should provide a dial tone. If you still have trouble, click here to contact Technical Support.
