Phone System Warranty and Maintenance
Infiniti deals with some of the biggest names in global telecommunications - Alcatel, Avaya, Samsung, Panasonic, LG Nortel Aria, Plantronics and more. Rest assured, all these leading brands come with full manufacturers warranties.
All the phone system handsets and internal cards have a 12 month manufacturers' warranty covering defective parts from the date of delivery.
For additional peace of mind we also offer maintenance agreements so you're completely insured against all costs (including labour). Quite simply, manufacturers warranties don't cover the labour component to inspect, repair, or replace any defective or broken equipment on site.
Plus, when you get your new phone system from Infiniti, we’ll cover you even further with our 100% Money Back Guarantee – the only 14 day full guarantee on phone systems in Australia.
So, you've got 2 choices:
- You can opt to fully insure yourself with a maintenance agreement.
- Simply pay for any labour services if/ when they arise. Unless you instruct us otherwise, this is our default position with all new systems.
Protection You Deserve. Value You Respect
Extended Maintenance
Now you can purchase your phone systems from Infiniti with complete confidence. The Premium Protection Plan extended maintenance ensures you have access to timely and expert support – whenever you need it.
Phone systems are business critical. Without them everything grinds to a halt. Extended maintenance ensures your business keeps going, no matter what happens. It’s the ultimate insurance for your #1 business tool.
The key benefits of Infiniti’s Premium Protection Plan:
- Choice of Support Levels
- Comprehensive coverage hours and superior response times
- All parts and labor included
- Choice of contract periods
- Remote resolution of faults and support with Premium Online care
- Up to four free one hour Adds, Moves and Changes (AMC) visits per annum
- 10% off standard AMC pricing
- All faulty parts are replaced with quality parts from our own stock supply
Infiniti offers you a nationwide and highly skilled technical workforce. We’re there when you need us most.
Supporting our field technicians are our Premium Care Online Help Desk consultants. They provide immediate and expert over-the-phone advice on typical everyday customer questions and requirements.
In the unlikely event of a system or part malfunctioning, most of our systems we support offer remote diagnostic capabilities. This allows our technicians to immediately identify and fix the majority faults over the phone. Without the need for a technician onsite, we’ll have you back on track in a fraction of the conventional time!
Whichever Premium Care Protection level you feel is right for your business, you’ll have absolute peace of mind now and in the future.
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