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Infiniti made my life easy and the service was great.  Wouldn’t hesitate in recommending you guys to anyone. Read more...

Jenny Hibbert  
David Walker Podiatry – Doncaster, Victoria

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Infiniti started the process of getting my new system rolling. They followed up at every stage and called after my installation to see I was happy. I highly recommend Infiniti to anyone. Read more...

Ross Heard  
Manager – Heard Services – Richmond, Victoria

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Infiniti made my life easy with a straightforward quick and efficient installation. Their service was exceptional. Read more...

Stewart Macintosh  
Director – Mac Global Freight Solutions– Tullamarine VIC

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Infiniti helped make the installation and planning of our new phone system much easier than expected.  The whole team were pleasant and great to deal with. I would recommend them to everyone. Read more...

Kon Penklis  
Penklis Optometry – Greenslopes QLD

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Infiniti had a professional technical team and installed my system fast and efficiently. I would recommend them to anyone. Read more...

Sam Abbott  
Office Manager - Online Insurance Brokers – Rothwell QLD
Insure4less

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Infiniti organised the installation very well making it a simple process.  The technicians were thorough and know their product well. Read more...

Rob Norman  
Southland Vineyard Church – St Marys SA

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Our new system is working extremely well. The installation went smoothly and the technicians get a 9/10 rating. We can highly recommend Infiniti. Read more...

Margaret Seychell  
Office Manager – Rylea Engineering – Hoppers Crossing VIC
Rylea Engineering

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Infiniti made my life easy and the service was great.  They were always there for any questions I had about the system or the installation. The technician showed me everything I needed to know of the system. Read more...

Carolyn  
Melbourne On The Move – Parkdale, Vic

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Infiniti made getting the system a thorough and easy process. The sales team were fast to answer my queries as were the techs. It made my system choice easier. The technicians were friendly and helped me get the system in the way I wanted it. Read more...

Josh Francis
Director – Foote Francis Pty Ltd – West Perth WA
Foote Francis

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Our business is public relations and our telephones are the lifeblood of our company. Infiniti planned and installed the telephone system to suit my business needs. They are a friendly yet efficient team. They came in on time and on budget. Wouldn’t hesitate in recommending them to anyone. Read more...

Ira
Herson Communications – Rose Bay NSW

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The system was installed and setup hassle free allowing us to continue with our ongoing service. It's refreshing to deal with a telecommunications company that actually delivers on its promises. Read more...

Paul Meyers
Websyte Corporation

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Our phone system installation was a breeze. The communication getting it all started was a constant flow right up to the final installation. I would recommend Infiniti to all.Read more...

Taryn  
Alpha Jade Recruitment
Alpha Jade

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Infiniti took the time to give me the most effective communication system possible.  Wouldn’t hesitate in recommending you guys to anyone. Read more...

Belinda Lawlor  
IT Dept – First Ray – Box Hill South VIC
First Ray

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Infiniti put my system in from start to finish in a totally professional manner. Read more...

James Hampshire
Barrier  – Port Melbourne Victoria
Barrier

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Infinity made choosing a phone system and telco provider easy. Their high level of customer service, product and commitment to the community and environment make them a company I would easily recommend – they are a stress free one-stop-shop.Read more...

Alice Collins
Insight Communications – Redfern NSW
Insight

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As discussed earlier Airport Lighting Specialists would happily recommend Infiniti Communications for any supply/installation.

The pricing offered was competitive and we were very pleased with the prompt service. The installation staff were very accommodating and worked quickly and efficiently ensuring limited down time in our office. Read more...

Lea Wilson.
Airport Lighting Specialists Pty Ltd

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You gave clear and professional advice on a range of brands.  Thanks for making the implementation of our Alcatel Omni PCX systems in Perth and Queensland a smooth process. I have no hesitation in recommending Infiniti Telecommunications for all telephone system matters.  Read more...

Anthony Berni
MCSE CCNA | Network Administrator


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System is great.  On hold messaging is great.  All is great.  Thanks so much. Read more...

Ethan Hohneck (B.Soc.Sci hons)
Information Systems Manager

Australian Interaction Consultants

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I would like to bring to your attention the extraordinary levels of consistent customer Service by Troy Bowen and his team at Infiniti Telecommunications. Being in a competitive Service based Industry myself, I understand and appreciate the importance of looking after your customers & clients. Read more...

Neale Bettman,
Metier, Sydney NSW




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We have been thoroughly impressed with the new Alcatel phone system that infinity implemented for us.The immediate impact on diverting phone calls to the right people in our organisation has saved us time and money. Read more...

Rick Calo,
MGM Wireless, Adelaide




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We found Infiniti incredibly easy and professional to deal with. They provided us with frank, upfront advice and didn't try and sell us something we didn't need or wouldn't use. Our new system went in without any hassles and works perfectly. The system does everything we wanted and more. Read more...

Ben Wilson,
CJ Arms & Associates, Port Melbourne




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We looked at a wide host of phone providers and Infiniti was the standout. They offered a great solution for our 30+ staff, a 100% Money Back guarantee, and perhaps most importantly it came in at the right price! Read more...

Leonidas Spalas,
Slattery Australia, Melbourne




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"Infiniti was great. They cut though all the telco jargon and made choosing and implementing my new phone system easy. Their after sales follow up was one of the best I've ever experienced. On behalf of my staff and myself, thank you so much Infiniti." Read more...

Jarrod Medwin,
Bargain Car Rentals, Hobart TAS




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"We should record our appreciation for your companies fantastic service. It was indeed a pleasure to meet you and we very much appreciate that your adopted suggestions all accurately reflect your undertakings and represent considerable improvement on our previous system. Once again our thanks." Read more...

Bill Landeryou,
BEA, Brunswick VIC




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"I have been very happy with our LG aria phone system. We are a small but growing business and we needed to upgrade our phone system. It was a big step for us and I found Adam and his team at Infiniti very helpful at all stages of the project from purchase, installation and getting used to how the system operated." Read more...

Helen Russell,
Tree of Health Pty Ltd, Dural, NSW




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"Choosing Infiniti was not only easy, it was definitely the right choice. We ended up with a great Alcatel system that does absolutely everything we could possibly need. The bottom line is the new system features have made our organisation more productive and sound more professional. We'll never miss another Read more...

Amanda Quinn,
Brahma Kumaris, Leichhardt NSW




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"Upgrading to the Avaya phone system was a painless exercise thanks to Infiniti. Cabling and installation was seamless and resulted in no downtime with after sales queries answered promptly. Our staff are delighted with the flexibility and features offered by the new Read more...

Malcolm Hozack,
Fred Hosking Pty Ltd




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I just wanted to let you know that I was very impressed with your fabulous web site and therefore made the decision to get a quote from your company, Infiniti. Even though you were not the cheapest option you still managed to come close enough for me to run with your option. You, Mark, handled all questioning with patience and a professionalism that made me confident that I had chosen the right company. Read more...

Jacqui Israel,
GP Israel Pty Ltd


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Costs & Contingencies - Phone System, Phone Line & Data 

What are the costs and
contingencies of moving?

Costs Associated with Moving

Down time when relocating is a very real cost to business.  Taking the necessary precautions for your relocation may involve additional steps and costs but you guarantee a smooth transition and continuity of business! 

To a larger company, any effect this continuity can cost $1000’s+ a day in lost opportunities and revenues.  Do it once, do it right. 

Here are some costs that you should budget for :

Call Diversions

If you have to change your phone numbers you will need to place diversions on the existing phone numbers.  Although we have ways to reduce these costs, diverting calls is still a billable charge by carriers. 

Installing new phone lines

You can read about the charges and options in detail in our new phone line information.

Divert your PABX

Prior to removing your PABX from your old premises it is very important for your PABX technician to set diversions to your new numbers.
If this is not completed at this time an emergency diversion (fee for service diversion) will have to be set via the telephone exchange at a cost of :

  • $70.00 per PSTN Line plus call charges
  • $220.00 ISDN Line plus call charges

Please note: You will continue to pay line rental until an exchange based diversion can be set and the physical lines can be disconnected from the old premises.

PABX Technician

Infiniti makes relocating your phone system easy for you:

  • Everything is in writing
  • We conduct a site inspection
  • There are no surprises or hidden charges
  • We are a one stop shop

Ask for a free relocation quote and you’ll soon discover that when you move with experienced professionals, you can relax.

Broadband

Did you know that most companies won’t relocate your broadband until you give them a new phone number! 

Time after time people that organise everything themselves end up moving into their new premises only to find they are waiting weeks for their internet.  If Internet is important to your business don’t less this be you.

IT Technician:

Your I.T is a separate issue to your phone system.  You should have expert I.T help on site to move your servers, computers and be there to trouble shoot when issues arise.  For example, perhaps you have a new broadband service that may affect your network?   This is just one very common example.

Contingency - Points to Consider:

Moving electronic equipment can cause failures!

Often, when moving electronic equipment such as PC Servers, Phone Systems and Monitors some equipment will fail to operate. This can be due to any number of factors.  The point is, you should have experts on hand that know what they are doing and can solve any problems quickly ands efficiently.

Time of day and week

The best time to relocate your communications is during your quiet time.  For some businesses this may mean weekend relocation.  For others it might be a Monday morning, or a Friday afternoon. Work out what your quiet times are and we will schedule your move around them. 

Down Time

‘Down time’ can be as a result of numerous unforeseen factors and every effort is made to avoid this, however we suggest you make provision for this occurrence. 

Telstra Network Relocations

Relocating with the same exchange

Are you able to keep your own numbers?  If you move within the same Telstra exchange you are.  If not, you will need to factor in carrier charges for the diversions. 

Relocating to a different exchange

If you are not moving within the same Telstra exchange you will have to change your phone numbers and will need to place diversions on your existing numbers.  Although we have ways to reduce these costs, diverting calls is still a billable charge by carriers. 

 

Click on another of the following for important information you should consider when moving offices.

when and where how long home

 

free phone system e-quote call us now

This page contains information pertaining to:
Phone System, Phone Line & Data Costs & Contingencies, Call Diversions, Installing new phone lines, PABX Technician, Phone System Down Times