"Infiniti have been great in providing ongoing service and support for my Alcatel phone system and are always a pleasure to deal with. As an accountant I have lots of business clients looking to me for advice and I have had no hesitation in referring them to Infiniti for any of their telecommunication needs. The service team is always helpful and very responsive and they have been efficient in helping me relocate my telephone system to a new office."
This solution included:
3 handsets
4 lines
Where you are moving to is important because it can affect your phone lines and whether you can keep your current phone numbers – even if it's just across the street you need to check!
When is very important because you need to give us notice to make sure everything is organised beforehand, ensuring a easy and hassle free relocation.
For example, it can take weeks, not days, to organise an ISDN Onramp 10 service.
Also, if you change your moving dates, carriers will often cancel your existing order and put you to the back of the queue. So firm dates are very important if you're getting new phone lines as well.
Part of our process is to conduct a preliminary inspection of your site to ensure there will be no hidden surprises – for either party. At least 30% of relocations require additional data or phone cabling.
For example, you may be moving into a site that had less staff than you do and there aren't enough phone points to accommodate your extra numbers.
Our 30 minute inspection is FREE and provides you with absolute peace of mind and guarantees no surprises on the day of the relocation!
Lead times apply to all telecommunications services –
Please read these carefully as time frames are not negotiable.
| Telstra Network Services | SLA Relocation Time Frame |
|---|---|
| PSTN / Analogue | 5-7 working days |
| ISDN2 | 5-10 working days |
| ISDN 10/20/30 | 20-60 working days |
| Direct Network Services | SLA Relocation Time Frame |
|---|---|
| PSTN / Analogue | 25 Working Days |
| ISDN 10/20/30 | 25 Working Days |
| Bundled Business Grade Internet | 25 Working Days |
* For all ADSL service
| Direct Network Internet Services | SLA Relocation Time Frame |
|---|---|
| Internet Grade ADSL | 3 - 10 Working Days |
| Business Grade Internet | 25 Working Days |
| Bundled Business Grade Internet | 25 Working Days |
| Ethernet | 25 Working Days |
orders a working PSTN phone line must be active on the premises for Infiniti Telecommunications to begin an ADSL order.
This is obviously critically important and Infiniti Telecommunications must know the exact service numbers you wish to divert and / or move to your new site.
We can organize relocations within days however our standard procedures allow for a longer lead time – this guarantees you a smooth implementation.
Please Note: Changes or modifications you make to your relocation order may result in costly delays. It pays to get it right the first time.
This includes:
Let our expert staff take the stress out of your business relocation.
Time is essential to relocating your business!
The one factor which makes the difference between a successful business relocation and a disaster is the time allowed. For example, did you know that relocating business grade internet can take up to 25 working days? Every day your phone or internet services aren't working can cost you thousands... and destroy customer goodwill.
If your business is thinking of relocating give us a call on 1800 783 396 as soon as possible to discuss time-frames and our comprehensive business relocation management.
Free site inspection
We will conduct a free site inspection of your new location to ensure you have all the phone cabling, data points and everything else you need to get your phone system up and running from day one.
FREE no obligation business relocation quote
Unlike other suppliers, you'll never be surprised with Infiniti's fixed price quote. We'll quote on every aspect of the job so you know up front how much it will cost and the time-frames involved.
FREE Business Relocation checklist and guide
We've prepared a three-step business relocation guide to help you through your move. For more information on moving office, call us on 1800 783 396 .
Our helpful guide covers important points you should consider when moving offices.
Click on one of the following for the important information you should consider when moving offices.
Down time when relocating is a very real cost to business. Taking the necessary precautions for your relocation may involve additional steps and costs but you guarantee a smooth transition and continuity of business!
To a larger company, any effect this continuity can cost $1000's+ a day in lost opportunities and revenues. Do it once, do it right.
Here are some costs that you should budget for :
If you have to change your phone numbers you will need to place diversions on the existing phone numbers. Although we have ways to reduce these costs, diverting calls is still a billable charge by carriers.
You can read about the charges and options in detail in our new phone line information.
Prior to removing your PABX from your old premises it is very important for your PABX technician to set diversions to your new numbers.
If this is not completed at this time an emergency diversion (fee for service diversion) will have to be set via the telephone exchange at a cost of :
Please note:
You will continue to pay line rental until an exchange based diversion can be set and the physical lines can be disconnected from the old premises.
Infiniti makes relocating your phone system easy for you:
Ask for a free relocation quote and you'll soon discover that when you move with experienced professionals, you can relax.
Did you know that most companies won't relocate your broadband until you give them a new phone number!
Time after time people that organise everything themselves end up moving into their new premises only to find they are waiting weeks for their internet. If Internet is important to your business don't less this be you.
Your I.T is a separate issue to your phone system. You should have expert I.T help on site to move your servers, computers and be there to trouble shoot when issues arise. For example, perhaps you have a new broadband service that may affect your network? This is just one very common example.
Often, when moving electronic equipment such as PC Servers, Phone Systems and Monitors some equipment will fail to operate. This can be due to any number of factors. The point is, you should have experts on hand that know what they are doing and can solve any problems quickly ands efficiently.
The best time to relocate your communications is during your quiet time. For some businesses this may mean weekend relocation. For others it might be a Monday morning, or a Friday afternoon. Work out what your quiet times are and we will schedule your move around them.
'Down time' can be as a result of numerous unforeseen factors and every effort is made to avoid this, however we suggest you make provision for this occurrence.
Telstra Network Relocations
Are you able to keep your own numbers? If you move within the same Telstra exchange you are. If not, you will need to factor in carrier charges for the diversions.
If you are not moving within the same Telstra exchange you will have to change your phone numbers and will need to place diversions on your existing numbers. Although we have ways to reduce these costs, diverting calls is still a billable charge by carriers.
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* All of our prices listed online are inclusive of GST. * Our quoted save amounts are based off the normal Recommended Retail Price (RRP) as provided by the manufacturer.
This is not an indication that Infiniti Telecommunications have ever sold these products at those prices because we pride ourselves on offering clients the best deals in Australia.