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Infiniti made my life easy and the service was great.  Wouldn’t hesitate in recommending you guys to anyone. Read more...

Jenny Hibbert  
David Walker Podiatry – Doncaster, Victoria

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Infiniti started the process of getting my new system rolling. They followed up at every stage and called after my installation to see I was happy. I highly recommend Infiniti to anyone. Read more...

Ross Heard  
Manager – Heard Services – Richmond, Victoria

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Infiniti made my life easy with a straightforward quick and efficient installation. Their service was exceptional. Read more...

Stewart Macintosh  
Director – Mac Global Freight Solutions– Tullamarine VIC

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Infiniti helped make the installation and planning of our new phone system much easier than expected.  The whole team were pleasant and great to deal with. I would recommend them to everyone. Read more...

Kon Penklis  
Penklis Optometry – Greenslopes QLD

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Infiniti had a professional technical team and installed my system fast and efficiently. I would recommend them to anyone. Read more...

Sam Abbott  
Office Manager - Online Insurance Brokers – Rothwell QLD
Insure4less

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Infiniti organised the installation very well making it a simple process.  The technicians were thorough and know their product well. Read more...

Rob Norman  
Southland Vineyard Church – St Marys SA

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Our new system is working extremely well. The installation went smoothly and the technicians get a 9/10 rating. We can highly recommend Infiniti. Read more...

Margaret Seychell  
Office Manager – Rylea Engineering – Hoppers Crossing VIC
Rylea Engineering

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Infiniti made my life easy and the service was great.  They were always there for any questions I had about the system or the installation. The technician showed me everything I needed to know of the system. Read more...

Carolyn  
Melbourne On The Move – Parkdale, Vic

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Infiniti made getting the system a thorough and easy process. The sales team were fast to answer my queries as were the techs. It made my system choice easier. The technicians were friendly and helped me get the system in the way I wanted it. Read more...

Josh Francis
Director – Foote Francis Pty Ltd – West Perth WA
Foote Francis

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Our business is public relations and our telephones are the lifeblood of our company. Infiniti planned and installed the telephone system to suit my business needs. They are a friendly yet efficient team. They came in on time and on budget. Wouldn’t hesitate in recommending them to anyone. Read more...

Ira
Herson Communications – Rose Bay NSW

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The system was installed and setup hassle free allowing us to continue with our ongoing service. It's refreshing to deal with a telecommunications company that actually delivers on its promises. Read more...

Paul Meyers
Websyte Corporation

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Our phone system installation was a breeze. The communication getting it all started was a constant flow right up to the final installation. I would recommend Infiniti to all.Read more...

Taryn  
Alpha Jade Recruitment
Alpha Jade

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Infiniti took the time to give me the most effective communication system possible.  Wouldn’t hesitate in recommending you guys to anyone. Read more...

Belinda Lawlor  
IT Dept – First Ray – Box Hill South VIC
First Ray

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Infiniti put my system in from start to finish in a totally professional manner. Read more...

James Hampshire
Barrier  – Port Melbourne Victoria
Barrier

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Infinity made choosing a phone system and telco provider easy. Their high level of customer service, product and commitment to the community and environment make them a company I would easily recommend – they are a stress free one-stop-shop.Read more...

Alice Collins
Insight Communications – Redfern NSW
Insight

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As discussed earlier Airport Lighting Specialists would happily recommend Infiniti Communications for any supply/installation.

The pricing offered was competitive and we were very pleased with the prompt service. The installation staff were very accommodating and worked quickly and efficiently ensuring limited down time in our office. Read more...

Lea Wilson.
Airport Lighting Specialists Pty Ltd

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You gave clear and professional advice on a range of brands.  Thanks for making the implementation of our Alcatel Omni PCX systems in Perth and Queensland a smooth process. I have no hesitation in recommending Infiniti Telecommunications for all telephone system matters.  Read more...

Anthony Berni
MCSE CCNA | Network Administrator


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System is great.  On hold messaging is great.  All is great.  Thanks so much. Read more...

Ethan Hohneck (B.Soc.Sci hons)
Information Systems Manager

Australian Interaction Consultants

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I would like to bring to your attention the extraordinary levels of consistent customer Service by Troy Bowen and his team at Infiniti Telecommunications. Being in a competitive Service based Industry myself, I understand and appreciate the importance of looking after your customers & clients. Read more...

Neale Bettman,
Metier, Sydney NSW




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We have been thoroughly impressed with the new Alcatel phone system that infinity implemented for us.The immediate impact on diverting phone calls to the right people in our organisation has saved us time and money. Read more...

Rick Calo,
MGM Wireless, Adelaide




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We found Infiniti incredibly easy and professional to deal with. They provided us with frank, upfront advice and didn't try and sell us something we didn't need or wouldn't use. Our new system went in without any hassles and works perfectly. The system does everything we wanted and more. Read more...

Ben Wilson,
CJ Arms & Associates, Port Melbourne




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We looked at a wide host of phone providers and Infiniti was the standout. They offered a great solution for our 30+ staff, a 100% Money Back guarantee, and perhaps most importantly it came in at the right price! Read more...

Leonidas Spalas,
Slattery Australia, Melbourne




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"Infiniti was great. They cut though all the telco jargon and made choosing and implementing my new phone system easy. Their after sales follow up was one of the best I've ever experienced. On behalf of my staff and myself, thank you so much Infiniti." Read more...

Jarrod Medwin,
Bargain Car Rentals, Hobart TAS




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"We should record our appreciation for your companies fantastic service. It was indeed a pleasure to meet you and we very much appreciate that your adopted suggestions all accurately reflect your undertakings and represent considerable improvement on our previous system. Once again our thanks." Read more...

Bill Landeryou,
BEA, Brunswick VIC




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"I have been very happy with our LG aria phone system. We are a small but growing business and we needed to upgrade our phone system. It was a big step for us and I found Adam and his team at Infiniti very helpful at all stages of the project from purchase, installation and getting used to how the system operated." Read more...

Helen Russell,
Tree of Health Pty Ltd, Dural, NSW




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"Choosing Infiniti was not only easy, it was definitely the right choice. We ended up with a great Alcatel system that does absolutely everything we could possibly need. The bottom line is the new system features have made our organisation more productive and sound more professional. We'll never miss another Read more...

Amanda Quinn,
Brahma Kumaris, Leichhardt NSW




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"Upgrading to the Avaya phone system was a painless exercise thanks to Infiniti. Cabling and installation was seamless and resulted in no downtime with after sales queries answered promptly. Our staff are delighted with the flexibility and features offered by the new Read more...

Malcolm Hozack,
Fred Hosking Pty Ltd




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I just wanted to let you know that I was very impressed with your fabulous web site and therefore made the decision to get a quote from your company, Infiniti. Even though you were not the cheapest option you still managed to come close enough for me to run with your option. You, Mark, handled all questioning with patience and a professionalism that made me confident that I had chosen the right company. Read more...

Jacqui Israel,
GP Israel Pty Ltd


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Home Office Phone System Case Study

Current Situation:

  •  3 employees

Small home business that’s grown from 1 to 3 staff and expanding.  They currently use a basic home phone and a cordless phone, each on separate phone lines. 

They can’t transfer calls to each other and have to get up to take calls or pass the cordless around the office.  If a person rings the main number and someone is speaking, callers get an engaged signal.  They know they are missing calls and they also wanted to sound like a larger company.  After hours they had a cheap sounding answering machine.    

The Brief:

To have a system that:  

  • Can connect multiple phone lines  
  • Can transfer calls
  • Is easy to use  (this was “not negotiable” said the client)
  • Cut costs where possible
  • Easy payment options
  • Can put people on hold
  • Can expand as they need to in the future
  • Can still connect their cordless phone so they can answer calls when they are making lunch etc.
  • Makes them sound more professional
  • Offers the latest VoIP technology because they may want that for the future.
  • Great value for money

The Solution:

The LG-Nortel Aria 24IPE fitted the bill incredibly well.  It’s very easy to use and comes with free analogue extensions that allows them to connect their current cordless at no cost. 

The system now allows the staff to transfer, put callers on hold, has speaker phones (which they said “comes in very handy”) and also gave them 500 speed dial numbers which they use for quickly and efficiently contacting customers. 

On top of the basic system we also added Auto Attendant, Voicemail  and Professional Messages On Hold.

The Auto Attendant acts as a backup for staff are on the phone.  Rather than stop a call to answer another, the Auto Attendant now answers after 6 rings and says “Thank you for calling ABC, your call is important and we will be with you in a moment”.  This ensures they never miss calls, and it sounds incredibly professional. 

The Voicemail answers after hours and allows customers to leave a message.  It can deal with 2 calls at once (unlike the answering machine) and it sounds professional.   They also used the Voicemail for individual staff.

Professional Messages On Hold – this capped off the solution and made their business sound professional.  They now sound like a large company and callers have no idea they are calling a small home office.   Read more  

Saving Costs – we provided the client with fantastic call rates that came with:

  • No contracts.
  • No flag falls
  • No Minium charges

These rates slashed their existing bill by 40% and these savings more than paid for the rental of their system!  Read more  

Easy Payment Options – the client decide to rent their phone system for 3 reasons:

  • To preserve their cash flow which is important in their business.
  • Their monthly rental payments are tax deducible
  • Renting offered them flexibility to add things in the future – more handsets etc.   Read more  

The client is very happy with their new solution (especially the savings) and existing customers have commented on the improved professionalism which is exactly what they wanted.   

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arrow Phones systems for medium business (15-30)
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arrow Why we make phone installations easy & hassle free
arrow Easy Finance options for your phone solution
arrow Top 10 Phone System features requested by clients
arrow Free Phone System buyers guide
arrow Why Infiniti is the right company for you

This page contains information pertaining to:
Home Office Phone System Case Study, home business telephone System Case Studies, LG Aria 24IPE phone system case studies, Aria 24 IPE pabx Case Studies, LG Nortel Aria 24IPE PBX Case studies, Phone Systems for Home Business