"Their installation process made getting the new system easier than I expected. It was handled professionally from the start up to the finish."
Avaya Reviews
The happiest phone purchases are made by people that know what they want, where they're going and are open to what technology can do for them. It sound a little like marketing 101 but it's true. If you're not open to what technology can offer then look at another brand because this is where the Avaya excels.
Avaya simply does "technology" better than anyone and has the awards to prove it. What clients like most is not necessarily the advanced features, but how it makes them so user friendly and accessible so they actually use them on a daily basis. Once you've seen an Avaya system working you'll look at the others very differently. It's akin to going for a ride in a Ferrari, nothing feels the same afterwards.
Where other brands are just starting to adopt CTI, Unified messaging, VoIP, Networking etc, Avaya has it down to a fine art and have been doing it brilliantly for years. If you are ready to transform the way you communicate then Avaya may be your businesses best friend.
With small systems the Avaya option was perhaps too expensive for businesses that didn't need the features. With Medium sized operations it's a different ball game.
Avaya recently released the IP 500 and dropped it's pricing to compete with the other players in the medium space. It comes with features like Voicemail and CTI for FREE (only the Alcatel offers the same). You now get an amazing solution for around the same money as lesser brands - a Ferrari solution at Ford pricing.
What are you waiting for? If you're serious about your communications then take an Avaya for a test drive today.
The Good
- Incredibly Reliable
- Incredibly Robust and reliable platform
- Very easy to use - everything can be screen driven. In fact, it has the best on screen functionality of any system in Australia
- Features that other systems simply don't offer
- One of the worlds best call centre applications (option)
- Purpose designed conferencing solution (option)
- Avaya VoIP is market leading quality and easy for users
- Voicemail is included FREE
- Very sophisticated call routing capabilities
- Unified messaging allowing you to get faxes, voicemails and emails in your PC inbox (option)
- Administrator software and self programming is very easy and there isn't much you can't do yourself - this saves you money
- Expand up to 300 users
- Easy Network Integration
- One of the world's best, and most awarded, systems
- Soft console is simple and easy to use
- Integrated Firewall
- Remote Access Server. VPN support
- Supports digital, Analogue or IP handsets
- CTI comes FREE (more advanced versions are extra) so you can dial from screen at no charge
- Full synchronisation with Microsoft exchange
- PC operator console available for more advanced use (option)
- Administrator software to manage your own system is included and this saves you money
- Excellent speaker quality for hands free operation
- Voicemail is very versatile allowing you to control and listen to messages with on screen prompts, listen to callers before picking up and record conversations (option)
- Comprehensive Auto Attendant & ACD (option)
- DECT compatible
- Great for multiple site networking & remote users
The Not So Good
- Handset prices are expensive
- Handsets - they are a little awkward as the system has been really designed for onscreen functionality
The Bottom Line
If you have multiple locations, have staff working remotely, want to manage your own system, want a great VoIP solution, or simply want to improve the way you communicate then make time to look seriously at an Avaya solution.
The Avaya really lives up to the adage "you get what you pay for". The one constant is Avaya customers are never disappointed - it really does live up to the hype!
People that liked the advanced technology and features of the Avaya also liked the Alcatel.
