"You gave clear and professional advice on a range of brands. Thanks for making the implementation of our Alcatel Omni PCX systems in Perth and Queensland a smooth process. I have no hesitation in recommending Infiniti Telecommunications for all telephone system matters.
Thanks again to the guys at Infiniti."
This solution included:
QLD Site:
8 handsets
4 ISDN lines
WA Site:
15 handsets
8 ISDN lines
5 employees
Small business that’s grown from 3 to 5 staff. They had a 5 year old commander phone system they were renting and had 3 normal PSTN phone lines connected.
They had busy times during the tax season and know they missed calls. They also had mobile staff that visited clients sites for bookkeeping so they were taking messages for them. Other staff were taking manual messages and leaving them on desks. They also wanted to be able to transfer important calls to staff mobiles.
After hours they did nothing. They also had over 1000 clients and wanted to be able to store their numbers in the phone system.
To have a Phone system that:
Phone System – Alcatel Omni PCX phone system
The Alcatel Omni PCX phone system "was exactly what we wanted" said the client.
Free Greetings, Free Voicemail and Professional Messages On Hold
The Greetings acts as a backup for staff on the phone. Rather than stop a call to answer another, the Greetings now answers after 6 rings and says "Thank you for calling ABC Accounting, your call is important and we will be with you in a moment". This ensures they never miss calls, and it sounds incredibly professional.
VoiceMail
The Voicemail is now used by all staff and stopped the need for manual message taking. Clients now leave detailed messages for the right staff member.
After Hour Messages
After hours clients can now leave messages so they know they have called.
The Alcatel Phone system allowed customers calls to be transferred to staff mobile phones when important (we changed the lines from PSTN to ISDN and added an extra line).
Professional Messages On Hold
This capped off the solution and not only made their business sound more professional, it also educated callers. Customers now hear about the other financial services, and planning the company offers. Read more about Messages On Hold.
Saving Costs
we provided the client with fantastic call rates that came with:
These rates slashed their existing bill by 36% and these savings more than paid for the rental of their system!
Easy Payment Options
The client decide to rent their new phone system as well and it worked out to be cheaper than the rent they were paying on their antiquated Commander system.
The client is delighted with their Alcatel phone solution, the dramatic improvement in the message taking, and the call cost reductions.
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* All of our prices listed online are inclusive of GST. * Our quoted save amounts are based off the normal Recommended Retail Price (RRP) as provided by the manufacturer.
This is not an indication that Infiniti Telecommunications have ever sold these products at those prices because we pride ourselves on offering clients the best deals in Australia.