"We looked at a wide host of phone providers and Infiniti was the standout. They offered a great solution for our 30+ staff, a 100% Money Back Guarantee, and perhaps most importantly it came in at the right price!
The directors are happy, the staff love the system, and we couldn't be happier. We don't have any hesitation recommending your services to any business. Thanks again Infiniti."
This solution included:
27 handsets
8 lines
6 employees
Travel Agency that had outgrown their previous phone system.
They spent most of their day on the phone and spent a lot of time on hold with airlines, accommodation, car hire etc.
If agents were stuck on the phone incoming callers were being compromised.
Costs were also important because their monthly phone bill was very high.
They all answered calls and did not have a dedicated receptionist. They all took handwritten messages for each other.
After hours calls went to an answering machine which sounded awful.
To have a system that:
Phone System – Alcatel Omni PCX
The Alcatel Omni PCX ticked all the boxes.
A lot of time on hold and on the phone at the same time
We actually installed 2 phones on each desk. As they spend up to an hour on hold this allowed staff to hear their progress whilst still dealing with clients on the other phone. Productivity jumped dramatically and staff weren’t as frustrated waiting on hold for long periods.
Staff Comfort
Here we installed the latest Plantronics CS 70 cordless headsets with additional noise canceling. This cut down background noise and the cordless headsets freed them up to move around and grab brochures etc whilst on a call. Read more...
Staff taking hand written messages for each other
We installed Voicemail so that customers now leave messages for their travel agent. They no longer have to take message for each other and this has saved time and money!
Everyone answering calls
Here we installed an Auto Attendant acts as a backup for the everyone. Rather than staff having to stop a call to answer another, the Auto Attendant now answers after 6 rings and says "Thank you for calling ABC Travel Agents, your call is important and we will be with you in a moment". This ensures they never miss calls, and it sounds incredibly professional.
Answering machine after hours
The Auto Attendant now also professionally answers after hours. The system can even answer multiple calls at once and callers leave messages that a nominated staff member listens to every morning.
Sounding more professional
Here we installed Professional Messages On Hold – this capped off the solution and made their business sound incredibly professional. They now tell callers about all the various destinations they deal with, travel insurance, FAQ and so on and clients don’t mind waiting anymore… Read more...
Cutting costs
Their phone call costs were spiralling as they made more calls to client’s mobile phones! To alleviate this pressure we provided the client with fantastic call rates that came with:
These rates slashed their existing bill by 37% and these savings more than paid for the rental of their system! Read more...
Easy Payment Options
The client decided to rent their phone system for 3 reasons:
The staff love the two phone setup on their desks because it solves so many problems for them. The "Auto Attendant is a godsend" they said, and the headsets are "fantastic". They can not only deal with more customers, but they also sound more professional. Needless to say the client is "over the moon".
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* All of our prices listed online are inclusive of GST. * Our quoted save amounts are based off the normal Recommended Retail Price (RRP) as provided by the manufacturer.
This is not an indication that Infiniti Telecommunications have ever sold these products at those prices because we pride ourselves on offering clients the best deals in Australia.