Additional Information

Testimonial 4

"You gave clear and professional advice on a range of brands. Thanks for making the implementation of our Alcatel Omni PCX systems in Perth and Queensland a smooth process. I have no hesitation in recommending Infiniti Telecommunications for all telephone system matters.

Thanks again to the guys at Infiniti."

This solution included:
QLD Site:
8 handsets
4 ISDN lines
WA Site:
15 handsets
8 ISDN lines

Anthony Berni
MCSE CCNA | Network Administrator
Prescott Securities - Robina, QLD / Perth, WA

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Call 1800 783 396
Avaya

Avaya Support & Spare Parts Australia Wide

Infiniti provides:

  • Australia's only 100% Money Back Guarantee on Avaya Phone Systems
  • 12 Month manufacturer warranty (Option)
  • Disruption free installation
  • Phone skills training for users
  • Choice of brands
  • Lifetime phone support
  • On time service

Perfect for everyday users, the new Avaya 1408 digital handset replaces the outgoing 5410 phone. The new range takes on a more traditional look and offers colour coded flashing lights that are very popular with staff and were missing from the previous handsets. If you're looking for an IP phone then you're after the new Avaya 1608 IP handset. The Avaya 1408 phones offer you:

  • 8 flex keys so you can program them for whatever you want
  • Each of the 8 flex keys offers both red and green flashing LED's so you can see if they are free or busy. This is very popular in busy offices.
  • One touch buttons for popular telephone tasks such as transfer, mute, conference, drop (end a call), hold, mute and many more.
  • High quality speakerphone
  • Hands free calling and communication
  • An integrated headset jack to support all the popular Plantronics, GN Netcom and Sennheiser headsets
  • Clear, easy to read three line, 24 character, display with white backlighting for incredibly easy viewing in any light condition
  • Large capacity contacts and call log applications that make your life so much easier as you can now call people back at the touch of a button.
  • Intelligent user interface that provides only the options you need in the areas you're in. You don't need a PHD to operate it but there's almost nothing you can't customise.

In short, theAvaya 1408 phone handset is the most popular in the new Avaya 1400 series lineup because it's cheap, brilliant in its functionality and easy to use. Now it looks more like the traditional style phones that people are used to operating it is a smart choice to compliment the award winning IP 500 R.6 Office. It is more feature rich than the 1403 and the only real difference between it and 1416 is a slightly bigger (adjustable angle) screen and 8 more flex keys. The 1408 is compact, well designed and looks stylish in black.

One of the best additions to the new Avaya 1408 phone is the green and red LED lights next to the flex keys. In a typical office you can see with a simple glance if people are on the phone or available (if that's what you program the keys for). This is perfect for small office in particular where you may not have a dedicated receptionist or where many staff help out in the call answering process.

Avaya has gone back to a more traditional looking phone with this new 1400 series and the 1408 is very much like the popular LG Aria, Panasonic and other competitors it comes up against in this space. Finally you can get the looks you're familiar with, combined with the best functionality in the market.

If you're looking to implement the awesome One-X on screen platform where you can do everything with the click of a mouse then you don't necessarily need the more expensive, feature rich 1416 model. The 1408 does everything 95% of staff could want. The only real need for the 1416 is if you had a more staff and literally wanted to see more people on your handset. If you have more than 16 staff and want to do this then you'd opt for the cheaper 1408 and simply use the One-X platform.

The Avaya One-X allows you to do everything you need on screen from listening to voicemail, to answering and even transferring calls, accessing personal and company speed dials and even co-ordinating a conference call.

If you're looking for IP handsets to compliment the Avaya IP500 pbx then check out the 1603, 1608 and 1616 models.

Contact us to arrange a no obligation Avaya demonstration and see first hand how the sensational new Avaya IP Office can help transform your business.

Key Features 1403 1408 1416
Color Black Black Black
Handset with 9-foot cord Yes Yes Yes
Stand Wedge Dual position flip Dual position flip
Wall-mountable Yes Yes Yes
Adjustable tilt Display No No Yes
Graphical Display size: rows x pixels 128 x 25 pixels 181 x 40 pixels 181 x 56 pixels
# rows x characters (approximate) ~ 2 x 18 ~ 3 x 26 ~ 4 x 26
# Chinese characters (12x12 pixels per character) 2 x 10 3 x 14 4 x 14
Permanently-labelled feature buttons: Speaker, Mute, Volume, Avaya Menu, Hold, Conference, Transfer, Drop, Redial Yes Yes Yes
Permanently-labelled feature buttons: Headset, Phone,Call Log, Contacts, Voicemail Message No Yes Yes
Permanently-labelled Navigation Cluster (Up/Down, Left/Right, OK) No Yes Yes
Message Waiting Indicator Yes Yes Yes
Administrable Buttons 3 8 16
Contextual softkey buttons No 3 3
Button Module 32 supported No No Yes
Headset supported No Yes Yes
2-way speakerphone Yes Yes Yes
2-wired line interface Yes Yes Yes
Call Control Protocol DCP DCP DCP
Codecs G711 G711 G711
Avaya Aura™ Communication Manager 1403 1408 1416
Alias on Communication Manager 5.2.1 and above - 2410 2420
Native support on Communication Manager 6.0 - Yes Yes
Full access to Communication Manager call appearances and features - Yes Yes
Line appearance/feature key buttons - 8 16
Contacts and Call Log application - Yes Yes
Avaya IP Office 1403 1408 1416
Native support on IP Office R6.0 Yes Yes Yes
Full access to IP Office call appearances and features Yes Yes Yes
Line appearance/feature key buttons 3 8 16
Centralized Contacts and Call Log application No Yes Yes
IP Office feature menu with status indication No Yes Yes
Support of IP Office Hot Desking Yes Yes Yes
Avaya Integral Enterprise 1403 1408 1416
Support with E07, IEE2 and above - Yes Yes
Partner/feature/short dial key buttons - 8 16
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