Alcatel Omni PCX phone system for medium business (15-100)

Personal voicemail on the Alcatel works in exactly the same way as it does on your mobile phone. Callers hear a personalised greeting and are invited to leave a message. You can then access these greetings, save them, replay, forward or delete them as necessary. And unlike some voicemail services, it won’t cost you a cent to retrieve them.

Voicemail is available to all system users but if required you can specify which of your staff have access to the service. Users are notified that they have a message thanks to a bright red light on the handset. Now, rather than having to take phone messages for colleagues, you can now simply transfer a call to the user’s voicemail system and let them leave a message. The great thing about voicemail is that both your staff and callers will already be familiar with the concept and therefore happy to use it.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

Remote workers and on-the-road salespeople are a common requirement for medium business. With modern IP technology, however, your staff no longer have to be in the next room for you to know what they’re up to. By using an IP handset or soft phone application (a virtual phone on their PC or laptop), they can connect to your office phone system from any location with an internet connection. Once connected, you can monitor their phone usage in real time as you would any other employee. See when they are free or on the phone, call times, call numbers and other important statistics. Now you can hire staff from anywhere around Australia or the world, saving on salaries and capitalising on talent – wherever that may be.

Another great solution offered for sales people is hot desking. This allows them to login to any IP phone and automatically be recognised as the user, bringing up their own personalised settings and voicemail. This is great for key staff who are in and out of the office frequently and use a shared or “hot” desk.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

As well as making it far faster and easier for staff in multiple locations to stay in contact with one another, VoIP office connectivity has other cost saving benefits. For example, why not have the one receptionist manage calls across all your sites? Most receptionists have to fill up their day with miscellaneous tasks to keep them busy but now you can utilise their time 100%. By eliminating the needs for receptionists in other branches, you’ll also save on an entire salary or more. This kind of saving could easily pay for the entire phone system install. It’s just one more way VoIP technology is redefining the way employees and companies work across diverse geographical areas.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

You could potentially save big bucks over the life of your phone system in technical fees with Alcatel’s self-administration feature. This easy-to-use software lets you make minor additions, moves and changes without the need for professional assistance from Infiniti or anyone else.

Most phone resellers will not allow you access to this software because it costs them money in lost revenue but at Infiniti we believe an empowered customer is a happier customer. You’ll be able to edit users, extensions, voicemail, greetings and much more with the click of a mouse button. No waiting, no mess, no fuss and no charges!

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

Alcatel’s proprietary DECT phones let you enjoy the benefits of your phone system from anywhere on site. DECT handsets are essentially cordless phones that have been designed to give you access to the full functionality of the Alcatel Omni PCX. Features such as hold, mute, conference, speed dial lists and transfer can now be used anywhere within the ample roaming range of the DECT handsets. DECT technology also gives you outstanding call clarity that’s head and shoulders above standard analogue cordless phones.

You can extend the coverage of your DECT handsets using indoor and outdoor base stations. These boost the total physical coverage of your site and allow you to build your own internal DECT handset mobile network, regardless of your business size. And because calling a DECT handset is no different to calling an extension number on a desk phone, all internal calls to DECT handsets are free. Now there’s no need for employees to be out of contact with the rest of your business.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

Alcatel’s user soft phone application is perfect for remote staff who don’t have access to a handset. By using a soft phone, staff can answer and hang up on calls, place them on hold and see detailed information at a glance. User soft phones do away with traditional handsets and represent a quantum leap in the way your business can operate, both inside and outside the office.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

Unlike a normal soft phone, the ‘receptionist’ console has a different configuration, tailored to the role of the primary call answerer. This is a brilliantly designed user interface that allows receptionists to answer calls, manage many lines at once and administer traffic with the click of a mouse. A receptionist soft console is around 50% more efficient that using a handset and in busy reception points it’s a must-have.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

Call recording is a brilliant aid for training staff as well as capturing what customers say. You can try to teach a staff member the same thing 10 times over, but it is infinitely more effective if they can hear a recording of themselves. You can also use recordings for group training sessions to help any type of employee improve their sales or even just their phone manner.

The Alcatel Omni PCX can record all incoming and outgoing calls. Please note, however, that if you record the call you are legally obligated to let callers know that this may be happening.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

The Alcatel Omni PCX offers very affordable first and third party call centre solutions. The key to a call centre is real time, accurate statistics. How many calls per hour, success rates, completion rates, downtime, break times, average call durations, average wait time and the like are essential data for optimizing productivity and reducing cost. Imagine improving call productivity by just 10% across 10 workers!

Call recording (mentioned above) is also an excellent tool to improve the effectiveness of agents and can be used in conjunction with these first and third party applications.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

To conference a call, simply place your first caller on hold, call the additional party and then join them together by pressing the conference button. Everyone can then resolve the situation instantly and in real time, just as if they were in the same room together!

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.