"I wish to thank your company for your excellent service provided to us when purchasing our cordless headset and lifter. I was not only impressed with your attitude to customer service, but the items arrived in regional Central Queensland the very next day after I had purchased them. It was a pleasure to deal with your company and I will be recommending Infiniti Telecommunications to all our clients."
This solution included:
1 x Wireless Headset
1 x Headset Lifter
The Alcatel-Lucent Omni PCX is a feature rich solution for medium-sized companies and offers everything you would expect from a globally renowned brand. Unfortunately, in this medium-sized segment it is simply outclassed by competitor offerings in terms of technology, ease of use and price. The Alcatel does have some positives though, as outlined in the following review.
With their smart design and ease of operation, Alcatel handsets are the best on the market. The handsets are packed full of options, giving you access to all the essential features as well as letting you customise their interface for ease of use. For large companies with substantial staff/customer directories, the QWERTY keyboard on both the 4029 and 4039 digital handsets are a must-have. Customers rave about this feature and we wonder why other companies don’t copy them. The handsets are also screen driven which means you are not limited by fixed buttons as you are on traditional handsets, making them a breeze to use.
Expansion isn’t an issue on the Alcatel-Lucent Omni PCX either, as it can link to remote workers and other office locations as required. Up to 200 users can be accommodated on the phone system.
The Alcatel Omni PCX is a true hybrid in that it allows you to connect a multitude of different devices in a seamless fashion. This means that digital, analogue, IP, DECT and even cordless phones can be used with the phone system straight out of the box. As far as line connection goes, you can connect IP, PSTN, ISDN 2 and 10/20/30.
The Omni PCX uses the latest CTI (computer telephony interface) technology to talk to Microsoft, ACT, Goldmine and many other popular CRM packages. This means you can dial contact numbers from your PC as well as take advantage of screen popping.
Yes, the Alcatel handsets are clever, colour-coded and intelligent - but it’s either a love or hate scenario. Some customers simply don’t like the screen driven approach so it’s worth asking for a demo of the handsets before you make any decisions.
The CTI, although handy, is basic at best and can’t compete with the polished offerings from the likes of the Avaya IP 500.
The included call centre application is awful, so if call tracking, measurement and recording is a critical part of your telephony requirements we recommend you stop considering the Alcatel Omni PCX and take a look at our other brands of phone system instead.
The latest VoIP technology is SIP trunking and although the Alcatel system offers this, it is not supported by Alcatel in Australia. This is significant and will only become more so as carriers begin to push this as the most effective and cheapest VoIP call solution available.
The final downside of the Alcatel Omni PCX is the price. As the Alcatel systems get larger they seem to price themselves out of the market. At the small end we love Alcatel for customers – but for medium and corporate applications, we simply can’t see the value.
The Alcatel-Lucent brand is world class but they need to offer a better corporate solution to be a genuine contender in this market. When you compare the Alcatel-Lucent Omni PCX to the Avaya IP 500 for medium and corporate business, it’s a one horse race. Second is daylight! Sorry Alcatel but you need to do better.
It’s worth noting that over 95% of Fortune 500 companies in the USA use the Avaya IP 500. With the Aussie dollar as strong as it is, the Avaya IP500 is the smartest choice you can make for a phone system right now. The IT manager will love you, staff will enjoy a more productive user experience and your accountant may spontaneously embrace you in the corridor, so be warned. And of course all this is backed by an incredible 5-year optional warranty for the ultimate peace of mind. In our opinion, the choice is clear...
Alcatel new phone system packages from Infiniti start from an incredible $140.98 per month. At that price it’s hard to imagine a comparably priced investment that will have such a significant impact on your business!
Below is just one example of the type of phone system solution Infiniti can put together for your business. Give our team a call today and let us find the most affordable package and price for your organisation.
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Features & Benefits:
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Australia’s Only Money Back GuaranteeInfiniti offers Australia's only 14-day, 100% money back guarantee on all Alcatel telephone systems we install. If you're not completely satisfied that your new telephone system is doing exactly what we said it would, we'll remove it at no charge and replace it with another phone system that does. This is the ultimate peace of mind and it's in writing! Warranty for the Alcatel Omni PCXThe Alcatel Omni PCX phone system comes with a 12-month manufacturer warranty that covers all phone system components and handsets. Please note Alcatel warranties covers parts only and do not cover labour. If you’d like labour cover too, please ask for a quote on our extended maintenance option. Payment Options From InfinitiInfiniti offers a variety of payment choices to suit your budget. You can choose to rent, lease, bundle with a call plan or buy your phone system outright. To find out more, give the Infiniti team a call today. |
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The Alcatel Omni PCX has all the features your small business needs to transform the way you do business. Check out some of the most popular features you get as standard on the Omni PCX.
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No matter how busy you get, you never have to miss a call again with personal voicemail. On other phone systems this can cost as much as $500 or more but it comes free on the Alcatel Omni PCX. Read more |
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The Alcatel Omni PCX also offers the option of unified messaging. This is where your voicemail messages are automatically turned into an audio file and posted to your email inbox. In this way a voicemail left on your office phone can be played from your smart phone or laptop. It’s simple, easy and means that as long as you have access to your email you’ll get your voicemail instantly, wherever you are. Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396. |
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Now your staff no longer have to be in the office to work productively. With a VoIP soft phone application or remote IP handset they can connect to your office’s phone system from any location. This technology lets them make and receive calls, transfer and conference and even be visible to other staff, just as if they were sitting in the room next door. Now you can run staff in the next suburb, state or even country! Read more |
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VoIP technology also lets you link multiple offices together seamlessly and cheaply. Whether your branches are in the next suburb or the next state, you’ll be able to dial and transfer to colleagues using nothing more than an extension number – and it won’t cost a cent (just internet bandwidth). Read more |
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Why pay $1000s in technician call out fees when Alcatel’s self-administration software lets you make smaller phone system changes yourself? For basic tasks such as phone extension additions, user names changes, phone group amendments and the like, you can now make them in-house, instantly. Read more |
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DECT handsets are cordless handsets that have been designed to give you access to the full functionality of the Alcatel Omni PCX. Simply plug them in and start roaming! DECT handsets also let you create a cordless network for your company, so your employees can contact each other on the move and for free. Read more |
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Alcatel gives you the latest in computer telephony integration (CTI) with its soft phone console. The superbly designed application gives you a virtual handset on your PC or laptop, along with access to the powerful features of the Alcatel Omni PCX.Read more |
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Alcatel’s also offers a more advanced version of the soft phone user console (above) called the receptionist soft phone console.Read more |
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Ideal for training purposes or ensuring vital conversations are documented, the Alcatel Omni PCX can record all incoming and outgoing calls. Simply set the Alcatel to record the users or hunt groups your require, then retrieve them as and when they are required.Read more |
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Call centres have unique requirements from their phone systems, which is why the Alcatel Omni PCX provides dedicated call centre management software to help supervisors get more from their staff.Read more |
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Need to get another person involved in a phone conversation? No problem. By using the conference feature you can introduce up to 64 callers (both on internal and external lines) into your existing phone conversation without having to hang up and call them back.Read more |
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Alcatel digital handsets |
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Alcatel 4019 Phone Handset 
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Alcatel 4029 Phone Handset 
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Alcatel 4039 Phone Handset 
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Alcatel IP handsets |
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Alcatel 4018 Phone Handset 
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Alcatel 4028 Phone Handset 
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Alcatel 4038 Phone Handset 
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Alcatel 4068 Phone Handset 
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DECT handsets |
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Alcatel 300 DECT Digital Cordless Phones 
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Alcatel 400 DECT Digital Cordless Phones 
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In addition to the amazing free features, the Alcatel also offers these state of the art options:
You can choose to rent, lease or buy your new Alcatel Omni PCX phone system. Many small business customers prefer to rent for the 100% tax deductibility and to preserve cash flow. Just ask for your free quote to include one or all of these options.
Any customer that purchases an Alcatel OmniPCX from Infiniti will also receive our super sharp, wholesale phone call charges with no contracts. The rates are optional and on average have helped our small business customers save 30%+ off their phone call rates. Check out our phone call rate chart.
All Alcatel OmniPCX Office pabx systems come with a 12 month manufacturer warranty. This coverage includes the pbx system and all Alcatel handsets. The 12 month warranty is for parts only and if you want labour coverage please ask for an optional extended maintenance option.
We offer Australia's only 14 day 100% money back guarantee on all Alcatel OmniPCX Office telephone systems we install. We confidently offer this because of our leading installation procedures and staff skills training. So, if you're not completely satisfied that your new Alcatel Omni PCX Office telephone system is doing exactly what we said it would, we'll remove it at no charge. This is the ultimate peace of mind and it's in writing!
On the day we install your Alcatel OmniPCX pbx you will receive professional staff skills training. A week later our tech's will come back for a free skills refresher. This free service helps you get maximum staff ROI and that's a great thing.
In addition to extensive skills training, and refresher training, you will also have free access to our expert phone support for the life of your Alcatel (non transferable). This will save you $100's and guarantee that new staff always continue to get the most from your Alcatel Omni PCX Office pbx.
It's easy to see why customers choose their Alcatel OmniPCX phone systems from us. For your free Alcatel OmniPCX Office telephone quote simply click here or call on 1800 783 396
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* All of our prices listed online are inclusive of GST. * Our quoted save amounts are based off the normal Recommended Retail Price (RRP) as provided by the manufacturer.
This is not an indication that Infiniti Telecommunications have ever sold these products at those prices because we pride ourselves on offering clients the best deals in Australia.
