"Infiniti’s whole installation process was done for efficiently and made my job easy. I would not hesitate in recommending you guys to anyone."
This solution included:
3 handsets
3 lines (PSTN)
Avaya IP Office 500 Phone System for medium business (15-100 staff)
Avaya IP Office 500
Phone System
Phone System
Reviews
REVIEW OF AVAYA IP 500 OFFICE PHONE SYSTEM
Whether you’re looking for an IP solution, a digital system, multi-site networking, remote workers, call centre functionality or any other corporate-level phone system requirements, the latest Avaya IP500 Office R6 has everything you need – for less than ever before.
Thanks to the current strength of the Australian dollar, you can now buy the world’s best selling SMB phone system for less than 50% of what it used to cost. This is exceptional news, especially when you consider that this award-winning system is used by more than 80% of America’s Fortune 500 companies. Historically, the Avaya was the IT manager’s phone system of choice. Now it’s the FCO’s too!
THE GOOD
Ask anyone in the industry about phone systems and they’ll tell you Avaya is the market leader (with has 22% of the world’s SMB market, to be precise). Certainly, Cisco is a technology contender but on a dollar-for-dollar comparison you’ll find that you can pay anywhere from 20-40% more with Cisco, depending on the solution size. However, with the recent movements in the Australian dollar, Avaya is such a short-priced favourite in the corporate space that it’s now almost a one-horse race. To learn more about competitor offerings, check out Avaya’s own official competitive analysis reports on our Avaya v The Competition page. We’ve also put together a comparison chart that pits the IP 500 against other phone systems – you’ll find the results very interesting!
The Avaya IP500 offers a host of features including:
- Award-winning Avaya platform (stable, reliable and proven)
- Expansion up to 384 users (1000 when networked between sites) - only pay for what you need!
- Evergreen software based platform so as new technology becomes available you can update your phone system.
- Handsets that are incredibly easy to use
- The easiest to use computer telephony interface on the market (you be the judge)
- The latest IP and SIP technology to slash costs, network multiple sites and connect remote workers
- Incredible 60-month extended warranty (optional) for ultimate peace of mind
- Specialised call centre applications
- Call recording
- Easy customer self administration software to save you $1000s, significantly reduce TCO and improve system control
- Self diagnostics
- Lowest power consumption in its class
- And much more……
Implementing a new phone system into any business is no minor decision – especially when it comes to businesses with 50+ staff. One of the IP 500’s key advantages however is its inherent scalability, being easily (and relatively inexpensively) upgraded to support a massive 384 users. And because this scalability is licence driven, you only pay for the users you need. The Avaya IP 500 also uses a software-based platform, which means you can update the firmware to take advantage of new features as they become developed. This makes the IP 500 a future-proof investment and a decision you won’t have to make again for years to come.
Another cost-saving feature offered by the Avaya IP 500 is its smart self-administration software. Just image being able to assign tasks like adding or removing extensions, or routing calls, to the boffins in your IT department. Self-diagnostic software also helps them understand issues so they can be fixed on the fly. Now changes to your phone system can be done in-house with no lead time, saving you $1000s each year and giving you more control over your infrastructure.
The Avaya IP500 phone system is offered with an incredible 5-year (60-month) optional warranty, covering the phone system and all the cards. Handsets are covered by a 12-month warranty. With 60 months cover you can save $1000s on maintenance agreements and the like. No other company backs their proven technology the way Avaya does, which says a lot about their confidence in the hardware they offer.
Many organisations are currently migrating to IP technology to capitalise on the massive cost reductions and productivity improvements. Although it can be used with digital handsets as standard, Avaya’s IP500 is a world-class platform and is the perfect partner to transition to IP with. If this is the path you’re taking then take a moment to read why Nemertes found that in the real cost of VoIP ownership Avaya was 48% lower TCO than Cisco (a comparable quality IP solution).
Just to show we’re not alone in our praise for the Avaya 500, let us list a few of the many awards the Avaya IP Office 500 phone system has won. It topped the polls in a range of different categories, including: No. 1 for Worldwide Enterprise Technology, No. 1 for Worldwide IP Technology (VoIP) and No. 1 in Call Centre Agents Worldwide. But don’t take our word for it. Check out some of the real-life case studies that show why we rate Avaya top of the list, head of the heap and king of the hill!
THE NOT SO GOOD
The Avaya IP 500’s biggest drawback has always been its price, compared to other phone systems on the market. But with the rise of the Aussie dollar, its failing has become its biggest strength!
The other niggle many customers have had in the past with Avaya was (believe it or not) the design of the handsets. Aesthetically they didn’t prove that popular, and when people have little else to complain about, aesthetics naturally take on more prominence. The good news is that Avaya has heard the feedback and acted on it, redesigning the handsets in a far more contemporary style that looks great and is easier than ever to use.
THE VERDICT
With the proven track record of the Avaya, its scalability and features, it’s hard not to put together a shortlist of phone systems without considering this outstanding performer. However, with prices on the Avaya now matching (and often beating) the stiffest competition, we believe there is no better phone system out there for the money - and not even for quite a few dollars more.
Remember, by choosing Infiniti to supply and install your Avaya system, you’ll enjoy a host of exclusive benefits including
- Unbeatable pricing on Avaya IP500
- Australia's only 100% money back guarantee
- Local expert service and support from fully qualified technicians in Brisbane, Sydney, Melbourne, Adelaide and Perth
- Free phone support for life
- Free customer administration that can save you $1000s
- Incredible 60 month warranty (option)
- One-stop-shop for phone lines, data cabling, headsets, handsets and more
Change the way you work forever and slash costs with award-winning, proven Avaya technology.
People that liked the advanced technology and features of the Avaya IP 500 also liked the Alcatel OmniPCX
Pricing
Leading brand phone systems to suit your business
Avaya new phone system packages from Infiniti start from an incredible $140.42 per month. At that price it’s hard to imagine a comparably priced investment that will have such a significant impact on your business!
Below is just one example of the type of phone system solution Infiniti can put together for your business. Give our team a call today and let us find the most affordable package and price for your organisation.
Avaya medium business package
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Contains:
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Features & Benefits:
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avaya IP500 office solutions of 15-99 handsets starting from as little as $140.42 per month
100% tax deductible rental or call 1800 793 396 for outright purchase prices
* The installation included in this pricing is defined to existing cabling (phone points) in your business. Should you require additional cabling or parts this will incur additional charges.
Australia’s Only Money Back GuaranteeInfiniti offers Australia's only 14-day, 100% money back guarantee on all Avaya telephone systems we install. If you're not completely satisfied that your new telephone system is doing exactly what we said it would, we'll remove it at no charge and replace it with another phone system that does. This is the ultimate peace of mind and it's in writing! Warranty for the Avaya IP 500 OfficeThe Avaya IP 500 Office phone system comes with a 12-month manufacturer warranty that covers all phone system components and handsets. For ultimate peace of mind this warranty can be extended to a massive 60-months. Please note Avaya warranties covers parts only and do not cover labour. If you’d like labour cover too, please ask for a quote on our extended maintenance option. Payment Options From InfinitiInfiniti offers a variety of payment choices to suit your budget. You can choose to rent, lease, bundle with a call plan or buy your phone system outright. To find out more, give the Infiniti team a call today. |
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Features
Technical specifications
Popular features of the Avaya IP 500 Office
The Avaya IP 500 Office has all the features your home office needs to transform the way you do business. Check out some of the most popular features you get as standard on the IP 500.
Personal voicemail
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No matter how busy you get, you never have to miss a call again with personal voicemail. On other phone systems this can cost as much as $500 or more but it comes free on the Avaya IP 500 Office. Read more |
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Voicemail to email
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The Avaya IP 500 Office also offers the option of unified messaging. This is where your voicemail messages are automatically turned into an audio file and posted to your email inbox. In this way a voicemail left on your office phone can be played from your smart phone (mobile) or laptop. It’s simple, easy and means that as long as you have access to your email you’ll get your voicemail instantly, wherever you are. Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396. |
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Remote staff
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Now your staff no longer have to be in the office to work productively. With a VoIP soft phone application or remote IP handset they can connect to your office’s phone system from any location. This technology lets them make and receive calls, transfer and conference and even be visible to other staff, just as if they were sitting in the room next door. Now you can run staff in the next suburb, state or even country! Read more |
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VoIP office connectivity
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VoIP technology also lets you link multiple offices together seamlessly and cheaply. Whether your branches are in the next suburb or the next state, you’ll be able to dial and transfer to colleagues using nothing more than an extension number – and it won’t cost a cent (just internet bandwidth). Read more |
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Easy self-administration
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Why pay $1000s in technician call out fees when Avaya’s self-administration software lets you make smaller phone system changes yourself? For basic tasks such as phone extension additions, user names changes, phone group amendments and the like, you can now make them in-house, instantly.Read more |
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DECT
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DECT handsets are cordless handsets that have been designed to give you access to the full functionality of the Avaya IP 500 Office. Simply plug them in and start roaming! DECT handsets also let you create a cordless network for your company, so your employees can contact each other on the move and for free. Read more |
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User soft phone console
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Avaya gives you the latest in computer telephony integration (CTI) with its soft phone console. The superbly designed application gives you a virtual handset on your PC or laptop, along with access to the powerful features of the Avaya IP 500 Office. Read more |
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Receptionist soft phone console
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Avaya’s also offers a more advanced version of the soft phone user console (above) called the receptionist soft phone console. Read more |
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Call Recording
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Ideal for training purposes or ensuring vital conversations are documented, the Avaya IP 500 Office can record all incoming and outgoing calls. Simply set the Avaya to record the users or hunt groups your require, then retrieve them as and when they are required. Read more |
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Call Centre Management Software
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Call centres have unique requirements from their phone systems, which is why the Avaya IP 500 Office provides dedicated call centre management software to help supervisors get more from their staff.Read more |
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Conference Calls
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Need to get another person involved in a phone conversation? No problem. By using the conference feature you can introduce up to 64 callers (both on internal and external lines) into your existing phone conversation without having to hang up and call them back. Read more |
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Handsets
Avaya digital handsets |
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Avaya 9504 Digital Handset 
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Avaya 9508 Digital Handset 
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Avaya 1403 Digital Handset 
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Avaya 1408 Digital Handset 
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Avaya 1416 Digital Handset 
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Avaya IP handsets |
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Avaya 9608 IP Handset 
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Avaya 9621 IP Handset 
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Avaya 9641 IP Handset 
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Avaya 1603 IP Handset 
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Avaya 1608 IP Handset 
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Avaya 1616 IP Handset 
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DECT handsets |
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Avaya 3720 DECT Handset 
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Avaya 3725 DECT Handset 
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Avaya Vs Other Brands
See how Avaya compares to the competition
Below are various white papers from Avaya that compare the IP500 phone system to the competition. Simply click on a pdf to learn more.
FAQ
Other FAQ about the Avaya IP500 Pbx
The Avaya IP500 pabx replaces the existing Avaya IP406. The IP406 is not longer supported or sold by Avaya. If you need support or spares for the Avaya IP 406 office please contact our service department.
But I've heard the Avaya IP500 costs a little more?
Not any more. Comapre the pricing for yourself and you’ll be amazed. Plus, in the medium term you actually save money! Its future proof design, latest technology and 36 month warranty (option) combine to ensure a lower total cost of ownership. The reality is you can end up with the world's best IP Pbx for less money than a traditional phone system.
What makes the IP500 so fantastic for small business?
Comparing the Avaya IP 500 pbx to a normal phone or IP phone system isn't really fair. A normal pbx just doesn't stack up. If you've ever thought of linking Outlook or your CRM package to your pbx, going VoIP, having multiple sites or even working from home then Avaya IP500 is the right system for you. Avaya used to be priced out of the SME market place but not any more! Your Avaya IP 500 for small business offers:
- Incredible expansion
- Licence driven so you only pay for what you need!
- Avaya IP handsets or digital handsets
- Software based platform so as new technology becomes available you can update your phone system.
- The easiest to use CTI interface on the market
- Easy to use handsets
- Fantastic customer administration
- Built in modem and remote diagnostics
This is why Avaya is the choice of IT professionals that have their finger on the technology pulse. Don't get a system that's obsolete within a year. The Avaya IP500 offers a lower TCO over the life of the system.
More Avaya IP 500 phone system options.
The IP 500 offers every feature you can think of when it comes to phone system. No matter what you're application the IP500 has a solution:
- IP networking for multiple sites
- IP soft phones and IP Handsets
- Call Accounting
- Award winning call centre application (CBC contact Business Centre)
- Call recording
- 64 party conferencing
- Phone Manager Pro for on screen calling and screen pop
- IP DECT and traditional DECT handsets
- And much more...
Avaya IP500 flexible payment options
You can choose to rent, lease or buy your new Avaya IP500 phone system. Renting is by far the most popular small business option but it comes down to what's right for you and your cash flows. Just ask for your free quote to include one or more of these easy payment options.
Help pay for your IP500 system with our dirt cheap phone call charges
Any customer that purchases an Avaya IP500 from Infiniti will also receive our super sharp, wholesale phone call charges. There are no contracts and the rates are optional. On average we have saved our small business customers 30%+ off their phone call rates. Check out our phone call rates for more info.
100% Money back satisfaction guarantee on the Avaya IP500 phone system
We offer Australia's only 14 day 100% money back satisfaction guarantee on every IP 500 pbx we install. We are so confident that your small business will love the IP500 that we'll pull it out and replace it with another system if you don't - at no charge!
This is the ultimate peace of mind and it's in writing for you!
Free refresher training on Avaya IP500 Office pbx installations
On the day we install your Avaya IP500 pbx you will receive professional phone skills training showing you all the ins and outs of the handsets and system. A week later our techs will come back for a free skills refresher. This free service is designed for maximum customer satisfaction and maximum staff ROI.
Free lifetime phone support for your Avaya IP500 pabx
For the life of your Avaya IP 500 pbx system you will receive unlimited access to our expert phone support. Have a question? Give us a call free.
It's easy to see why more customers choose their Avaya IP500 office phone systems from Infiniti. Click here for your free Avaya IP500 telephone quote or call on 1800 783 396.
Awards
It's easy to see why customers choose their Avaya IP 500 phone system from us. For your free Avaya IP 500 phone system quote simply click here or call on 1800 783 396.
