Avaya IP 500 Office Phone System
Phone System
REVIEW OF AVAYA IP 500 OFFICE FOR MICRO BUSINESSES
Until now, micro (or home) businesses have often had to put budget first when choosing a phone system, sacrificing features for affordability. However, this is no longer the case because you can now buy the world’s best selling small business phone system for the same price or less than its entry-level rivals.
It’s all thanks to simple economics. With the Aussie dollar so strong right now against the greenback, US-made products like the award-winning Avaya IP 500 Office are incredibly affordable (we’re talking 50% of the price they were a year or two ago). That means even micro-businesses can now afford the exact same phone system more than 80% of America’s Fortune 500 companies are using! Here’s the low down on what we believe is the best phone system on the market right now, dollar for dollar.
THE GOOD
There’s a very good reason Avaya has a massive 22% of the world’s SMB (small and medium business) market. Other companies out there may try and sell you on competitor offerings, but here at Infiniti we already stock a wide range of world-leading brands and, in our opinion, nothing can touch the Avaya in terms of bang for your buck.
The stand-out benefit of the Avaya IP 500 Office is the huge range of features you get out of the box. Phone functions every growing business needs, such as mute, hold, transfer, voicemail, after hours answering and more are all included, and (unlike with other phone systems) at no extra charge. To see how Avaya’s offering stacks up against other micro business phone systems, take a look at our comparison chart. Even at a glance, the IP 500 looks impressive.
The IP 500 is ready to communicate whichever way you choose – whether your priority is on computer telephony integration (CTI), taking advantage of incredible cheap VoIP calls, networking or any other recent innovation. If you are looking to transform the way you communicate, and slash your costs, then say hello to the Avaya IP500 - your business’ new best friend.
By choosing the feature-packed Avaya IP500 you receive:
- Award-winning Avaya platform (stable, reliable and proven)
- Expansion up to 384 users (1000 when networked between sites) - only pay for what you need!
- Handsets that are incredibly easy to use
- The latest IP and SIP technology to slash costs, network multiple sites and connect remote workers
- Easy customer self administration software to save you $1000s and significantly reduce TCO and improve system control
- Lowest power consumption
- The easiest to use computer telephony interface on the market (you be the judge)
- Incredible 60-month extended warranty (optional) for ultimate peace of mind
- Specialised call centre applications
- Evergreen software based platform so as new technology becomes available you can update your phone system.
- Call recording
- Self diagnostics
- And much more……
As well-equipped as the phone system is, it’s the handsets that you’ll be using on a daily basis – and we’re happy to say Avaya doesn’t disappoint here either. While previous models copped a bit of flack for their unappealing design, the new models look fantastic and are easier to use than ever. All the most important functions are close to hand, with intuitive, one-touch operation that even your granddad could use. Avaya simply does "technology" better than anyone else, and has the awards to prove it (No. 1 for Worldwide Enterprise Technology, No. 1 for Worldwide IP Technology [VoIP] and No. 1 in Call Centre Agents Worldwide, to name but a few).
As well as making your staff more efficient, the Avaya IP 500 is also the most power efficient phone system in its class, which gets another thumbs up from us.
Implementing a new phone system into any business is no minor decision – especially when it comes to growing micro businesses. One of the IP 500’s key advantages however is its inherent scalability, being easily (and relatively inexpensively) upgraded to support hundreds of users if needed. And because this scalability is licence driven, you only pay for the users you need – so its cost keeps pace with your business. The Avaya IP 500 also uses a software-based platform, which means you can update the firmware to take advantage of new features as they become developed. This makes the IP 500 a future-proof investment and a decision you won’t have to make again for years to come.
THE NOT SO GOOD
If you’d asked us a year ago, we’d have told you that the Avaya’s major shortcomings were a) its cost and b) somewhat unattractive handset design. However, with the Australian dollar at an all-time high and a new range of great looking handsets now available, we’re hard pressed to find any faults with this system.
THE VERDICT
If you’re a micro business that wants a rock solid phone system from a leading brand at a bargain price, you simply cannot go past the Avaya IP 500 Office – especially when you compare it to the other phone systems out there. We recommend that even if you have another system in mind, you keep the Avaya on your shortlist and compare the two closely. Every business is different, but when a phone system offers as much as the Avaya at such a great price, it’s hard to beat.
Plus by choosing Infiniti to supply and install your Avaya system, you’ll enjoy a host of exclusive benefits including
- Unbeatable pricing on Avaya IP500
- Australia's only 100% money back guarantee
- Local expert service and support from fully qualified technicians in Brisbane, Sydney, Melbourne, Adelaide and Perth
- Free phone support for life
- Free customer administration that can save you $1000s
- Incredible 60 month warranty (option)
- One-stop-shop for phone lines, data cabling, headsets, handsets and more
Change the way you work forever and slash costs with award-winning, proven Avaya technology.
People that liked the advanced technology and features of the Avaya IP 500 also liked the Alcatel OmniPCX Compact
Leading brand phone systems to suit your business
Avaya new phone system packages from Infiniti start from an incredible $72.20 per month. At that price it’s hard to imagine a comparably priced investment that will have such a significant impact on your business!
Below is just one example of the type of phone system solution Infiniti can put together for your business. Give our team a call today and let us find the most affordable package and price for your organisation.
Avaya home office package
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Contains:
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Features & Benefits:
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avaya IP500 office solutions of 1-4 handsets starting from as little as $72.20 per month
100% tax deductible rental or call 1800 793 396 for outright purchase prices
Australia’s Only Money Back GuaranteeInfiniti offers Australia's only 14-day, 100% money back guarantee on all Avaya telephone systems we install. If you're not completely satisfied that your new telephone system is doing exactly what we said it would, we'll remove it at no charge and replace it with another phone system that does. This is the ultimate peace of mind and it's in writing! Warranty for the Avaya IP 500 OfficeThe Avaya IP 500 Office phone system comes with a 12-month manufacturer warranty that covers all phone system components and handsets. For ultimate peace of mind this warranty can be extended to a massive 60-months. Please note Avaya warranties covers parts only and do not cover labour. If you’d like labour cover too, please ask for a quote on our extended maintenance option. Payment Options From InfinitiInfiniti offers a variety of payment choices to suit your budget. You can choose to rent, lease, bundle with a call plan or buy your phone system outright. To find out more, give the Infiniti team a call today. |
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Technical specifications
Popular features of the Avaya IP 500 Office
The Avaya IP 500 Office has all the features your home office needs to transform the way you do business. Check out some of the most popular features you get as standard on the IP 500.
Transferring calls
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The ability to transfer calls is essential if you have multiple handsets on your phone system. No matter what line a call comes in on, it can be instantly diverted to another handset extension without the caller having to do a thing. This ensures callers can get put in touch with the right person quickly and easily. |
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Hold Functionality
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Ever have a caller ask you a question you didn’t know the answer to, or request to wait while you find a colleague for them? The hold button lets you place those callers in a queue where they’ll sit patiently listening to prerecorded music or messages. This gives you breathing space to resolve their query and is much more effective that leaving them to listen to silence or, worse, your muffled conversations! |
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Conference Calls
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Need to get another person involved in a phone conversation? No problem. By using the conference feature you can introduce multiple callers (up to 64 parties both on internal and external numbers depending on available phone lines) into your existing phone conversation without having to hang up and call them back.Read more |
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Day & night greetings
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This key phone system feature helps give your callers a polished first impression of your company. If your receptionist/staff are busy on other calls, or simply can’t get to the phone in time, they are met with a professional greeting which lets them know their call will be answered soon. You can even split the message based on day or night time calls, changing message content to make it more relevant.Read more. |
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Personal voicemail
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If you suddenly find yourself swamped with calls and can’t get to them all, Avaya’s voicemail system will take a message, giving you a little breathing space and ensuring you never miss a sales opportunity. On equivalent phone systems this is often a $500+ extra, but it’s FREE with the Avaya.Read more. |
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Voicemail to email
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The Avaya IP 500 Office also offers the option of unified messaging. This is where your voicemail messages are automatically turned into an audio file and posted to your email inbox. In this way a voicemail left on your office phone can be played from your smart phone (mobile) or laptop. It’s simple, easy and means that as long as you have access to your email you’ll get your voicemail instantly, wherever you are. Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396. |
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VoIP Compatible
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You’ve no doubt heard a lot about the benefits of VoIP, and with good reason. By choosing the Avaya IP500 Office, you unlock the power of this revolutionary technology. This means you can slash call costs by up to 70%, work remotely as if you were in the office next door, employ remote workers and more. It’s all included with the IP 500 Office as standard!Read more. |
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User friendly handsets
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The power of the Avaya IP 500 Office is placed at your fingertips thanks to a range of very smart, very intuitive handsets. Designed to be incredibly simple to use, the different Avaya handset models can be mixed and matched to provide a customised solution that meets both budgetary and performance requirements. Check out our complete range of digital and IP handsets.Read more. |
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Cordless compatibility
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Give yourself the freedom to move around your office space by plugging in a cordless phone. The Avaya IP 500 Office is compatible with all analogue and digital cordless phones, saving you having to buy more expensive DECT handsets.Read more. |
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More essential phone system features
To effectively manage call traffic, the Avaya IP 500 Office equips you with a host of essential phone features including mute, volume control, transfer, hold, speed dial and more.Read more.
Avaya digital handsets |
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Avaya 9504 Digital Handset 
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Avaya 9508 Digital Handset 
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Avaya 1403 Digital Handset 
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Avaya 1408 Digital Handset 
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Avaya 1416 Digital Handset 
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Avaya IP handsets |
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Avaya 9608 IP Handset 
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Avaya 9621 IP Handset 
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Avaya 9641 IP Handset 
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Avaya 1603 IP Handset 
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Avaya 1608 IP Handset 
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Avaya 1616 IP Handset 
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DECT handsets |
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Avaya 3720 DECT Handset 
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Avaya 3725 DECT Handset 
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Below are various white papers from Avaya that compare the IP500 phone system to the competition. Simply click on a pdf to learn more.
Other FAQ about the Avaya IP500 Pbx
The Avaya IP500 pabx replaces the existing Avaya IP406. The IP406 is not longer supported or sold by Avaya. If you need support or spares for the Avaya IP 406 office please contact our service department.
Not any more. Comapre the pricing for yourself and you’ll be amazed. Plus, in the medium term you actually save money! Its future proof design, latest technology and 36 month warranty (option) combine to ensure a lower total cost of ownership. The reality is you can end up with the world's best IP Pbx for less money than a traditional phone system.
Comparing the Avaya IP 500 pbx to a normal phone or IP phone system isn't really fair. A normal pbx just doesn't stack up. If you've ever thought of linking Outlook or your CRM package to your pbx, going VoIP, having multiple sites or even working from home then Avaya IP500 is the right system for you. Avaya used to be priced out of the SME market place but not any more! Your Avaya IP 500 for small business offers:
- Incredible expansion
- Licence driven so you only pay for what you need!
- Avaya IP handsets or digital handsets
- Software based platform so as new technology becomes available you can update your phone system.
- The easiest to use CTI interface on the market
- Easy to use handsets
- Fantastic customer administration
- Built in modem and remote diagnostics
This is why Avaya is the choice of IT professionals that have their finger on the technology pulse. Don't get a system that's obsolete within a year. The Avaya IP500 offers a lower TCO over the life of the system.
The IP 500 offers every feature you can think of when it comes to phone system. No matter what you're application the IP500 has a solution:
- IP networking for multiple sites
- IP soft phones and IP Handsets
- Call Accounting
- Award winning call centre application (CBC contact Business Centre)
- Call recording
- 64 party conferencing
- Phone Manager Pro for on screen calling and screen pop
- IP DECT and traditional DECT handsets
- And much more...
You can choose to rent, lease or buy your new Avaya IP500 phone system. Renting is by far the most popular small business option but it comes down to what's right for you and your cash flows. Just ask for your free quote to include one or more of these easy payment options.
Any customer that purchases an Avaya IP500 from Infiniti will also receive our super sharp, wholesale phone call charges. There are no contracts and the rates are optional. On average we have saved our small business customers 30%+ off their phone call rates. Check out our phone call rates for more info.
We offer Australia's only 14 day 100% money back satisfaction guarantee on every IP 500 pbx we install. We are so confident that your small business will love the IP500 that we'll pull it out and replace it with another system if you don't - at no charge!
This is the ultimate peace of mind and it's in writing for you!
On the day we install your Avaya IP500 pbx you will receive professional phone skills training showing you all the ins and outs of the handsets and system. A week later our techs will come back for a free skills refresher. This free service is designed for maximum customer satisfaction and maximum staff ROI.
For the life of your Avaya IP 500 pbx system you will receive unlimited access to our expert phone support. Have a question? Give us a call free.
It's easy to see why more customers choose their Avaya IP500 office phone systems from Infiniti. Click here for your free Avaya IP500 telephone quote or call on 1800 783 396
It's easy to see why customers choose their Avaya IP 500 phone system from us. For your free Avaya IP 500 phone system quote simply click here or call on 1800 783 396
