Business Relocation Guide

Where and When?

Where you are moving to is important because it can affect your phone lines and whether you can keep your current phone numbers – even if it's just across the street you need to check!

When is very important because you need to give us notice to make sure everything is organised beforehand, ensuring a easy and hassle free relocation.

For example, it can take weeks, not days, to organise an ISDN Onramp 10 service.

Also, if you change your moving dates, carriers will often cancel your existing order and put you to the back of the queue. So firm dates are very important if you're getting new phone lines as well.

Does your new site have everything it should?

Part of our process is to conduct a preliminary inspection of your site to ensure there will be no hidden surprises – for either party. At least 30% of relocations require additional data or phone cabling.

For example, you may be moving into a site that had less staff than you do and there aren't enough phone points to accommodate your extra numbers.

Our 30 minute inspection is FREE and provides you with absolute peace of mind and guarantees no surprises on the day of the relocation!

How much time should you allow?

Lead times apply to all telecommunications services –
Please read these carefully as time frames are not negotiable.

Telstra - Relocation or Installation of lines

Direct Network - Relocation or Installation of lines

Internet and Data Connections - Relocation or Installation of lines

* For all ADSL service

orders a working PSTN phone line must be active on the premises for Infiniti Telecommunications to begin an ADSL order.

IMPORTANT: Accuracy in Ordering your New Services

This is obviously critically important and Infiniti Telecommunications must know the exact service numbers you wish to divert and / or move to your new site.

IMPORTANT: Date of Relocation

We can organize relocations within days however our standard procedures allow for a longer lead time – this guarantees you a smooth implementation.
Please Note: Changes or modifications you make to your relocation order may result in costly delays. It pays to get it right the first time.
This includes:

• Your Main Advertised Number
• Fax Number
• Direct lines
• Alarm lines
• Eftpos lines
• ADSL lines

What we do

• Install new phone lines
• Install data cabling and phone points
• Move phone and internet services
• Add new internet services
• Handle your complete telecommunication needs.

Let our expert staff take the stress out of your business relocation.

Time is essential to relocating your business!

The one factor which makes the difference between a successful business relocation and a disaster is the time allowed. For example, did you know that relocating business grade internet can take up to 25 working days? Every day your phone or internet services aren't working can cost you thousands... and destroy customer goodwill.

If your business is thinking of relocating give us a call on 1800 783 396 as soon as possible to discuss time-frames and our comprehensive business relocation management.

Free site inspection

We will conduct a free site inspection of your new location to ensure you have all the phone cabling, data points and everything else you need to get your phone system up and running from day one.

FREE no obligation business relocation quote

Unlike other suppliers, you'll never be surprised with Infiniti's fixed price quote. We'll quote on every aspect of the job so you know up front how much it will cost and the time-frames involved.

FREE Business Relocation checklist and guide

We've prepared a three-step business relocation guide to help you through your move. For more information on moving office, call us on 1800 783 396 .

Our helpful guide covers important points you should consider when moving offices.

Click on one of the following for the important information you should consider when moving offices.

What are the costs and contingencies of moving?

Costs Associated with Moving

Down time when relocating is a very real cost to business. Taking the necessary precautions for your relocation may involve additional steps and costs but you guarantee a smooth transition and continuity of business!

To a larger company, any effect this continuity can cost $1000's+ a day in lost opportunities and revenues. Do it once, do it right.

Here are some costs that you should budget for :

Call Diversions

If you have to change your phone numbers you will need to place diversions on the existing phone numbers. Although we have ways to reduce these costs, diverting calls is still a billable charge by carriers.

Installing new phone lines

You can read about the charges and options in detail in our new phone line information.

Divert your PABX

Prior to removing your PABX from your old premises it is very important for your PABX technician to set diversions to your new numbers.

If this is not completed at this time an emergency diversion (fee for service diversion) will have to be set via the telephone exchange at a cost of :

• $70.00 per PSTN Line plus call charges
• $220.00 ISDN Line plus call charges

Please note:
You will continue to pay line rental until an exchange based diversion can be set and the physical lines can be disconnected from the old premises.

PABX Technician

Infiniti makes relocating your phone system easy for you:

• Everything is in writing
• We conduct a site inspection
• There are no surprises or hidden charges
• We are a one stop shop

Ask for a free relocation quote and you'll soon discover that when you move with experienced professionals, you can relax.

Broadband

Did you know that most companies won't relocate your broadband until you give them a new phone number!

Time after time people that organise everything themselves end up moving into their new premises only to find they are waiting weeks for their internet. If Internet is important to your business don't less this be you.

IT Technician:

Your I.T is a separate issue to your phone system. You should have expert I.T help on site to move your servers, computers and be there to trouble shoot when issues arise. For example, perhaps you have a new broadband service that may affect your network? This is just one very common example.

Contingency - Points to Consider:

Moving electronic equipment can cause failures!

Often, when moving electronic equipment such as PC Servers, Phone Systems and Monitors some equipment will fail to operate. This can be due to any number of factors. The point is, you should have experts on hand that know what they are doing and can solve any problems quickly ands efficiently.

Time of day and week

The best time to relocate your communications is during your quiet time. For some businesses this may mean weekend relocation. For others it might be a Monday morning, or a Friday afternoon. Work out what your quiet times are and we will schedule your move around them.

Down Time

'Down time' can be as a result of numerous unforeseen factors and every effort is made to avoid this, however we suggest you make provision for this occurrence.
Telstra Network Relocations

Relocating with the same exchange

Are you able to keep your own numbers? If you move within the same Telstra exchange you are. If not, you will need to factor in carrier charges for the diversions.

Relocating to a different exchange

If you are not moving within the same Telstra exchange you will have to change your phone numbers and will need to place diversions on your existing numbers. Although we have ways to reduce these costs, diverting calls is still a billable charge by carriers.