Alcatel OmniPCX phone system for small business (5-14)

Regardless of how busy you get in your day, a day & night greeting system means valuable callers will be looked after. A tailored greeting such as “Thank you for calling ABC, your call is important and we will be with you in just a moment” will be heard by the caller, who will then be placed on hold automatically to wait until you can attend to them.

At night this message can be changed to something more appropriate, such as “Welcome to ABC, our office is currently unattended. However if you would like to leave a message our staff will return your call the following business day.” In this way your business will always sound great and never miss a sales opportunity.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

Personal voicemail on the Alcatel works in exactly the same way as it does on your mobile phone. Callers hear a personalised greeting and are invited to leave a message. You can then access these greetings, save them, replay, forward or delete them as necessary. And unlike some voicemail services, it won’t cost you a cent to retrieve them.

Voicemail is available to all system users but if required you can specify which of your staff have access to the service. Users are notified that they have a message thanks to a bright red light on the handset. Now, rather than having to take phone messages for colleagues, you can now simply transfer a call to the user’s voicemail system and let them leave a message. The great thing about voicemail is that both your staff and callers will already be familiar with the concept and therefore happy to use it.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

Perfect for businesses with heavier call traffic or no receptionist, the auto attendant feature will answer all incoming calls and provide customers with options to direct them to the correct department. For example, “Welcome to ABC, for all sales enquiries please press 1, for accounts press 2. For all other enquiries please hold and an operator will be with you shortly.”

The menu tree options provided can be as simple or as complex as your business requires. The auto attendant function can also be used in place of a receptionist or to simply take any overflow calls the receptionist is unable to get to in time. Either way, it is very efficient and incredibly effective.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

VoIP offers an instant and ongoing way to reduce your call costs dramatically. Here’s how: When you make a normal phone call, your information travels through a series of phone line junction points until it reaches its destination. You pay for every junction point you use. With an Alcatel IP phone system, your call is transmitted directly via the internet, emerging at a single, final junction point. That means you incur the cost of just a single junction point which translates into savings of up to 70% on your normal phone bill!

In addition to reducing the cost of each call, VoIP also does away with line rental expenses. Take a look at your phone bill when you get a moment and see how much you are paying for each phone line your company uses. Whereas Telstra charges around $35 per line, VoIP doesn’t require any - so you can wipe this cost from your phone bill.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

All Alcatel handsets feature large, backlit digital displays to give users the information they need to make calls quickly and easily. Pertinent menu options are automatically displayed at the bottom of the screen, and these change to the most relevant choices depending on what task the user is currently performing. The display can also be employed to change user settings thanks to a simple menu system operated entirely from the handset.

With fast, ‘first-time’ communication being the order of the day, Alcatel offers call status LEDs to let you see at a glance which of your colleagues are on a call and which are busy. This saves both you and the caller time, since there’s no need to dial an extension to see if important colleagues are on the phone. The handsets are programmable to let you configure which lines (internal or external) are allocated to these call status LEDs.

Alcatel combines the latest technological advancements with common sense. Fixed, frequently used function keys (such as mute, redial, volume, etc) are laid out clearly on the keypad for fast, easy access. Meanwhile, many handsets offer programmable buttons with digital labels, so that these keys are always correctly and clearly annotated.

Alcatel offers a wide range of handsets which you can mix and match to meet the needs of your staff. Equip power users with higher-end phones, whilst selecting more basic models for less intensive applications. It’s the smart way to the performance you want, at the price you need. The full range of handsets include:

• Alcatel 4019 Digital Phone Handset
• Alcatel 4029 Digital Phone Handset
• Alcatel 4039 Digital Phone Handset
• Alcatel 4018 IP Phone Handset
• Alcatel 4028 IP Phone Handset
• Alcatel 4038 IP Phone Handset
• Alcatel 4068 IP Phone Handset
• Alcatel DECT 300 Phone Handset
• Alcatel DECT 400 Phone Handset

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.

Using VoIP, staff members can connect to your phone system anywhere there is an internet connection. By either plugging in an IP handset or using a soft phone (virtual phone) on a PC or laptop, users can instantly connect to the office phone system becoming, essentially, just another extension number. This means they can contact the office for free, as well as see who is on the phone, who is free, etc. Hot desking abilities also let the phone system automatically recognise the user and set him or her up at shared (or ‘hot’) desk with their personalised settings and voicemail.

Conversely, when it comes to monitoring remote staff performance, supervisors can view call activity, usage, numbers dialed and other important statistics. This means you can now effectively manage staff from anywhere in the world, opening up a world of potential HR opportunities.

Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.