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Review of the LG Ericsson SOHO for small business (also known as LG Aria SOHO and LG Nortel SOHO)
If you are looking for a phone system for your small business, you really can’t get a more targeted product that the LG Ericsson SOHO (also known as the LG Aria SOHO and LG Nortel SOHO). It’s specially designed for Small Office/Home Office (that’s what SOHO stands for) and is the only product of its kind available in Australia.
You’ll find all the features you need in a business phone system (hold, transfer, conference call, voicemail, auto attendant, etc) and yet you can just plug the LG Aria SOHO in and start using it. There’s no installation required and this will save you around $600 in technician’s fees alone.
The Good
If you haven’t had a phone system before and don’t have existing phone cabling in your office, the LG Aria is a great wireless solution. It’s designed for smaller businesses with up to 8 employees or 3 phone lines.
You can choose from a great looking range of handsets, all of which connect wirelessly so there are no messy cables. Plus if you need to move around a lot, the LG Aria SOHO also accepts cordless phones, giving you complete freedom to roam.
The LG Aria SOHO also comes with essential voicemail and auto attendant services for free, to make your business sound larger and more professional.
The Not So Good
Although the wireless nature of the LG SOHO means there’s no complicated installs required, it does have a downside – interference. Over greater distances, materials like glass, metal and brick will limit or block the wireless signal. However, given that this system is designed for small offices, we’d assume that if you are looking at this product your premises wouldn’t be large enough for this to be an issue.
The LG Aria SOHO is not compatible with ISDN phone lines or SIP trunking, the latter of which is fast becoming the standard on new phone systems. Remember also that the system only supports up to 8 staff and 3 incoming lines so if your business is expanding rapidly it’s worth looking at a more scalable system.
The Verdict
If you’re after a phone system with a solid set of basic features that’s easy to set up, the LG Aria SOHO is a great buy.
However, if your office already has cabling you’ll get far better call quality opting for a fixed wireless solution over the SOHO. Standard digital systems like the LG Ericsson SOHO and the Avaya IP500 are also compatible with cordless phones so you won’t lose the mobility option either.
Leading brand phone systems to suit your business
LG Ericsson new phone system packages from Infiniti start from an incredible $102.31 per month. At that price it’s hard to imagine a comparably priced investment that will have such a significant impact on your business!
Below is just one example of the type of phone system solution Infiniti can put together for your business. Give our team a call today and let us find the most affordable package and price for your organisation.
LG Ericsson small business package
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Contains:
1 xLG Ericsson
SOHO phone system
5-14 x LG Ericsson handsets
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Features & Benefits:
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Essential phone functions – hold, transfer, conference, mute and more |
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Voicemail – never miss a call again |
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Day & night greetings – sound more professional to callers |
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VoIP functionality – save up to 70% in call costs |
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Cordless compatibility – plug in any cordless phone to walk and talk And more |
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lg ericsson SOHO solutions of 5-14 handsets starting from as little as $102.31 per month
100% tax deductible rental or call 1800 793 396 for outright purchase prices
* The installation included in this pricing is defined to existing cabling (phone points) in your business. Should you require additional cabling or parts this will incur additional charges.
Australia’s Only Money Back Guarantee
Infiniti offers Australia's only 14-day, 100% money back guarantee on all LG Ericsson telephone systems we install. If you're not completely satisfied that your new telephone system is doing exactly what we said it would, we'll remove it at no charge and replace it with another phone system that does. This is the ultimate peace of mind and it's in writing!
Warranty for the LG Ericsson SOHO
The LG Ericsson SOHO phone system comes with a 12-month manufacturer warranty that covers all phone system components and handsets. Please note LG Ericsson warranties covers parts only and do not cover labour. If you’d like labour cover too, please ask for a quote on our extended maintenance option.
Payment Options From Infiniti
Infiniti offers a variety of payment choices to suit your budget. You can choose to rent, lease, bundle with a call plan or buy your phone system outright. To find out more, give the Infiniti team a call today.
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Technical specifications
Popular features of the LG Ericsson SOHO
The LG Ericsson SOHO has all the features your small business needs to transform the way you do business. Check out some of the most popular features you get as standard on the SOHO.
Transferring calls
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In order to manage incoming call traffic effectively you need to be able to transfer calls quickly and efficiently. LG Ericsson lets you do this at a touch, letting any handset user direct callers to the right extension with ease. In this way your callers will receive a positive, professional image of your company while your staff can remain productive throughout their day
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
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Hold Functionality
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The most commonly used button on your new handset will be the ‘hold’ button – and with good reason. It’s essential for smooth, professional handling of calls. Rather than (ineffectively) cupping a hand over the mouthpiece, users can place callers on hold at the touch of a button, giving your staff time to resolve call enquiries quickly and proficiently.
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
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Conference Calls
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With business being conducted both nationally and globally nowadays, getting people to meet in person isn’t always possible. The LG Ericsson SOHO, however, lets you conference call seamlessly with whoever you need to, getting a real time conversation going with up to 64 internal and external phone parties. Simply place your caller on hold, select a new line and join the calls by pressing the conference button. It’s as simply as that!
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
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Day & night greetings
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Day & night greetings ensure your callers receive a polished, professional impression of your company, first time, any time. If you and your staff are on other calls, or are too busy to take a call, you can let the customer be answered by your day & night greeting. This professionally recorded service can be changed to differ in content depending on the time of day or night. Read more
Regardless of how busy you get in your day, a day & night greeting system means valuable callers will be looked after. A tailored greeting such as “Thank you for calling ABC, your call is important and we will be with you in just a moment” will be heard by the caller, who will then be placed on hold automatically to wait until you can attend to them.
At night this message can be changed to something more appropriate, such as “Welcome to ABC, our office is currently unattended. However if you would like to leave a message our staff will return your call the following business day.” In this way your business will always sound great and never miss a sales opportunity.
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
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Personal voicemail
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No matter how busy you get, you never have to miss a call again with personal voicemail. On other phone systems this can cost as much as $500 or more but it comes free on the LG Ericsson SOHO. Read more
Personal voicemail on the LG Ericsson works in exactly the same way as it does on your mobile phone. Callers hear a personalised greeting and are invited to leave a message. You can then access these greetings, save them, replay, forward or delete them as necessary. And unlike some voicemail services, it won’t cost you a cent to retrieve them.
Voicemail is available to all system users but if required you can specify which of your staff have access to the service. Users are notified that they have a message thanks to a bright red light on the handset. Now, rather than having to take phone messages for colleagues, you can now simply transfer a call to the user’s voicemail system and let them leave a message. The great thing about voicemail is that both your staff and callers will already be familiar with the concept and therefore happy to use it.
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
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Voicemail to email
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No matter where you are you can always access your voicemail with the option of unified messaging. With this smart feature your voicemails are automatically turned into audio files and emailed to your inbox. It is then simply a matter of listening to them on your smart phone or laptop.
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
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Auto attendant
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An auto attendant places your callers into a queue and then give options for different extensions with your company. This frees up your receptionist to handle more complex calls, while ensuring your callers get to their desired contact person quicker. Read more
Perfect for businesses with heavier call traffic or no receptionist, the auto attendant feature will answer all incoming calls and provide customers with options to direct them to the correct department. For example, “Welcome to ABC, for all sales enquiries please press 1, for accounts press 2. For all other enquiries please hold and an operator will be with you shortly.”
The menu tree options provided can be as simple or as complex as your business requires. The auto attendant function can also be used in place of a receptionist or to simply take any overflow calls the receptionist is unable to get to in time. Either way, it is very efficient and incredibly effective.
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
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Cheap VoIP Calls
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With the LG Ericsson SOHO you can connect a multitude of different VoIP services, from VoDSL to SIP trunking. This means huge savings on line rental and external call costs, as well as free internal calls – even if those calls are to other branches. This means you can expect calls savings of up to 70%, which could end up paying for the system in itself.Read more
VoIP offers an instant and ongoing way to reduce your call costs dramatically. Here’s how: When you make a normal phone call, your information travels through a series of phone line junction points until it reaches its destination. You pay for every junction point you use. With an LG Ericsson IP phone system, your call is transmitted directly via the internet, emerging at a single, final junction point. That means you incur the cost of just a single junction point which translates into savings of up to 70% on your normal phone bill!
In addition to reducing the cost of each call, VoIP also does away with line rental expenses. Take a look at your phone bill when you get a moment and see how much you are paying for each phone line your company uses. Whereas Telstra charges around $35 per line, VoIP doesn’t require any - so you can wipe this cost from your phone bill.
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
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User friendly handsets
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Despite the power and advanced features of the SOHO, LG Ericsson’s user friendly handsets make accessing its features entirely easy and natural. Its base station handset and expansion handsets give your staff fully featured desk phones, plus optional DECT cordless handsets let your team access the power of the SOHO system on the move.Read more
The base station handset and expansion handsets both feature large LCD displays to show everything you need at a glance, as well as line information to let you know which staff members are on calls and which are free. Fixed buttons next to the display relate to the most relevant menu choices for the user. These choices then cleverly change, depending on what features you are using.
Like the desktop phones, the DECT cordless handsets also feature a backlit display and navigation keys to make using them a breeze. A speed dial facility is included, to ensure important numbers can be recalled instantly even when moving around the office.
The set up of the SOHO phone system is just as simple, as its wireless architecture means installing it is little more than a matter of plug’n’play. It can be set up by any non-technical employee in no time, saving you $1000+ in professional installation fees.
The full range of SOHO handsets includes:
- LG Ericsson LWS-BS Base Station Handset
- LG Ericsson LWS-WK Expansion Handset
- LG Ericsson 450H DECT Handset
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
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Remote staff
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With the flexibility of VoIP technology, staff can now work from anywhere and stay connected to the office phone network. This means key staff travelling interstate can keep in touch with the office easily, and remote staff can be employed from anywhere in the world. Read more
Using VoIP, staff members can connect to your phone system anywhere there is an internet connection. By either plugging in an IP handset or using a soft phone (virtual phone) on a PC or laptop, users can instantly connect to the office phone system becoming, essentially, just another extension number. This means they can contact the office for free, as well as see who is on the phone, who is free, etc. Hot desking abilities also let the phone system automatically recognise the user and set him or her up at shared (or ‘hot’) desk with their personalised settings and voicemail.
Conversely, when it comes to monitoring remote staff performance, supervisors can view call activity, usage, numbers dialed and other important statistics. This means you can now effectively manage staff from anywhere in the world, opening up a world of potential HR opportunities.
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
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More essential phone system features
To effectively manage call traffic, the LG Ericsson SOHO equips you with a host of essential phone features including mute, volume control, speed dial and more. Read more.
Mute – Did you know that if you simply put your hand over the handset mouthpiece, callers can still make out much of what you say? The mute feature electronically turns off your handset microphone so you can converse with your colleagues in private, without having to put your caller on hold. This is perfect if you want to discuss a private subject without letting the caller know you’re doing so.
Volume control – No more straining to hear a muffled conversation, or having your eardrums blasted by a yelling caller! Volume control lets you adjust audio levels on both your handset and speakerphone (where applicable) to ensure a natural listening experience.
Speed dial – Rather than having to remember frequently dialled numbers, speed dial lets you store your most important contacts on the phone so you can dial them with a single push of a button or scroll through a speed dial directory than allows you to save 1000s of business contacts.
Like to know more about this feature? Give the Infiniti team a call today on 1800 783 396.
See how LG compares to the competition
Other FAQ about the LG Phone System
Bottom line - when you choose an LG Nortel 24 IPE telephone system from Infiniti you're guaranteed to get a solution that works or your money back. No other company offers you this peace of mind.
What does the LG Nortel 24IPE pbx system options include?
- Voicemail for staff
- Auto Attendant for day and night greetings
- IP networking to link other sites
- IP soft phones for laptops (like SKYPE)
- IP phone handsets
- Connect analogue handsets, faxes etc
- Wireless DECT cordless phones for mobility
- Paging and intercom
- External door releases though the phone handsets
- CTI to connect your LG Aria 24 IP telephone system to call from Microsoft outlook etc
This is why the LG Aria 24 IP phone system is an excellent solution for small business no matter what their requirements. If you need an LG Aria phone system that will accommodate more than 14 digital users then please check out the LG Aria 130c pabx.
How do the dirt cheap phone call charges help pay for your LG Aria system?
Any customer that purchases an LG Aria 24 IP from Infiniti will also receive our super sharp, wholesale phone call charges with no contracts. The rates are completely optional and on average have helped our small business clients save a staggering 30%+ off their phone call rates. Check out our phone call rate chart.
Does the LG Aria 24 IPE phone system have flexible payment options?
Rent, lease or buy... it's up to you. Just ask our friendly consultant to provide a free quote on one or all of these easy payment options. Please consult your accountant to decide which payment method best suits your cash flow.
What is the warranty for the LG Nortel Aria 24IPE phone system?
All LG Nortel Aria 24IPE telephone systems come with a 12 month manufacturer warranty. This coverage includes the LG Nortel pbx system as well as the Aria handsets - parts only. If you want additional labour coverage please ask for an extended maintenance quote.
Do I have 100% Money back guarantee on the LG Nortel 24IPE phone system?
As leading LG Aria experts we offer you Australia's only 14 day 100% Money Back Guarantee on all LG Aria 24IPE telephone systems we install. We confidently offer you this guarantee because of the pbx quality combined with our leading LG Aria installation procedures and staff skills training.
If you're not completely satisfied that your new LG Nortel 24IPE phone is doing exactly what we said it would, we'll uninstall it at no charge. This is the ultimate peace of mind and we put it in writing!
Is there free refresher training with all LG Aria 24IPE installations?
On the day your LG pbx is installed you will receive professional staff skills training. A week later our techs will return for free refresher training. We help your staff get more from their system - and it's free!
Is there free lifetime phone support for the LG Nortel Aria 24IPE pabx?
In addition to skills training you will also receive expert phone support for the life of the phone system. This service is absolutely free and unlimited. You will save $100's. Just another way Infiniti helps your staff give you max ROI.
It's easy to see why customers choose their LG Aria 24IPE phone systems from us. For your free LG 24IPE telephone quote simply click here or call on 1300 783 396.