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Infiniti made my life easy and the service was great.  Wouldn’t hesitate in recommending you guys to anyone. Read more...

Jenny Hibbert  
David Walker Podiatry – Doncaster, Victoria

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Infiniti started the process of getting my new system rolling. They followed up at every stage and called after my installation to see I was happy. I highly recommend Infiniti to anyone. Read more...

Ross Heard  
Manager – Heard Services – Richmond, Victoria

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Infiniti made my life easy with a straightforward quick and efficient installation. Their service was exceptional. Read more...

Stewart Macintosh  
Director – Mac Global Freight Solutions– Tullamarine VIC

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Infiniti helped make the installation and planning of our new phone system much easier than expected.  The whole team were pleasant and great to deal with. I would recommend them to everyone. Read more...

Kon Penklis  
Penklis Optometry – Greenslopes QLD

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Infiniti had a professional technical team and installed my system fast and efficiently. I would recommend them to anyone. Read more...

Sam Abbott  
Office Manager - Online Insurance Brokers – Rothwell QLD
Insure4less

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Infiniti organised the installation very well making it a simple process.  The technicians were thorough and know their product well. Read more...

Rob Norman  
Southland Vineyard Church – St Marys SA

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Our new system is working extremely well. The installation went smoothly and the technicians get a 9/10 rating. We can highly recommend Infiniti. Read more...

Margaret Seychell  
Office Manager – Rylea Engineering – Hoppers Crossing VIC
Rylea Engineering

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Infiniti made my life easy and the service was great.  They were always there for any questions I had about the system or the installation. The technician showed me everything I needed to know of the system. Read more...

Carolyn  
Melbourne On The Move – Parkdale, Vic

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Infiniti made getting the system a thorough and easy process. The sales team were fast to answer my queries as were the techs. It made my system choice easier. The technicians were friendly and helped me get the system in the way I wanted it. Read more...

Josh Francis
Director – Foote Francis Pty Ltd – West Perth WA
Foote Francis

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Our business is public relations and our telephones are the lifeblood of our company. Infiniti planned and installed the telephone system to suit my business needs. They are a friendly yet efficient team. They came in on time and on budget. Wouldn’t hesitate in recommending them to anyone. Read more...

Ira
Herson Communications – Rose Bay NSW

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The system was installed and setup hassle free allowing us to continue with our ongoing service. It's refreshing to deal with a telecommunications company that actually delivers on its promises. Read more...

Paul Meyers
Websyte Corporation

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Our phone system installation was a breeze. The communication getting it all started was a constant flow right up to the final installation. I would recommend Infiniti to all.Read more...

Taryn  
Alpha Jade Recruitment
Alpha Jade

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Infiniti took the time to give me the most effective communication system possible.  Wouldn’t hesitate in recommending you guys to anyone. Read more...

Belinda Lawlor  
IT Dept – First Ray – Box Hill South VIC
First Ray

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Infiniti put my system in from start to finish in a totally professional manner. Read more...

James Hampshire
Barrier  – Port Melbourne Victoria
Barrier

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Infinity made choosing a phone system and telco provider easy. Their high level of customer service, product and commitment to the community and environment make them a company I would easily recommend – they are a stress free one-stop-shop.Read more...

Alice Collins
Insight Communications – Redfern NSW
Insight

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As discussed earlier Airport Lighting Specialists would happily recommend Infiniti Communications for any supply/installation.

The pricing offered was competitive and we were very pleased with the prompt service. The installation staff were very accommodating and worked quickly and efficiently ensuring limited down time in our office. Read more...

Lea Wilson.
Airport Lighting Specialists Pty Ltd

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You gave clear and professional advice on a range of brands.  Thanks for making the implementation of our Alcatel Omni PCX systems in Perth and Queensland a smooth process. I have no hesitation in recommending Infiniti Telecommunications for all telephone system matters.  Read more...

Anthony Berni
MCSE CCNA | Network Administrator


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System is great.  On hold messaging is great.  All is great.  Thanks so much. Read more...

Ethan Hohneck (B.Soc.Sci hons)
Information Systems Manager

Australian Interaction Consultants

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I would like to bring to your attention the extraordinary levels of consistent customer Service by Troy Bowen and his team at Infiniti Telecommunications. Being in a competitive Service based Industry myself, I understand and appreciate the importance of looking after your customers & clients. Read more...

Neale Bettman,
Metier, Sydney NSW




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We have been thoroughly impressed with the new Alcatel phone system that infinity implemented for us.The immediate impact on diverting phone calls to the right people in our organisation has saved us time and money. Read more...

Rick Calo,
MGM Wireless, Adelaide




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We found Infiniti incredibly easy and professional to deal with. They provided us with frank, upfront advice and didn't try and sell us something we didn't need or wouldn't use. Our new system went in without any hassles and works perfectly. The system does everything we wanted and more. Read more...

Ben Wilson,
CJ Arms & Associates, Port Melbourne




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We looked at a wide host of phone providers and Infiniti was the standout. They offered a great solution for our 30+ staff, a 100% Money Back guarantee, and perhaps most importantly it came in at the right price! Read more...

Leonidas Spalas,
Slattery Australia, Melbourne




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"Infiniti was great. They cut though all the telco jargon and made choosing and implementing my new phone system easy. Their after sales follow up was one of the best I've ever experienced. On behalf of my staff and myself, thank you so much Infiniti." Read more...

Jarrod Medwin,
Bargain Car Rentals, Hobart TAS




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"We should record our appreciation for your companies fantastic service. It was indeed a pleasure to meet you and we very much appreciate that your adopted suggestions all accurately reflect your undertakings and represent considerable improvement on our previous system. Once again our thanks." Read more...

Bill Landeryou,
BEA, Brunswick VIC




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"I have been very happy with our LG aria phone system. We are a small but growing business and we needed to upgrade our phone system. It was a big step for us and I found Adam and his team at Infiniti very helpful at all stages of the project from purchase, installation and getting used to how the system operated." Read more...

Helen Russell,
Tree of Health Pty Ltd, Dural, NSW




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"Choosing Infiniti was not only easy, it was definitely the right choice. We ended up with a great Alcatel system that does absolutely everything we could possibly need. The bottom line is the new system features have made our organisation more productive and sound more professional. We'll never miss another Read more...

Amanda Quinn,
Brahma Kumaris, Leichhardt NSW




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"Upgrading to the Avaya phone system was a painless exercise thanks to Infiniti. Cabling and installation was seamless and resulted in no downtime with after sales queries answered promptly. Our staff are delighted with the flexibility and features offered by the new Read more...

Malcolm Hozack,
Fred Hosking Pty Ltd




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I just wanted to let you know that I was very impressed with your fabulous web site and therefore made the decision to get a quote from your company, Infiniti. Even though you were not the cheapest option you still managed to come close enough for me to run with your option. You, Mark, handled all questioning with patience and a professionalism that made me confident that I had chosen the right company. Read more...

Jacqui Israel,
GP Israel Pty Ltd


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Medium Office with 1 Melbourne Site, 1 Sydney Site, 1 Brisbane Site & Remote workers

Current Situation:  

  •  28 employees – 14 Melbourne, 9 Sydney, 5 Brisbane

Medium-sized Engineering Company that has various old phones at their sites and a combination of PSTN and ISDN phone lines.    

They had a data network (VPN) with unlimited usage between the sites already as they transmit a lot of plans etc between the sites.  Melbourne is the head office. 

They had a receptionist in Melbourne and Sydney but none in Brisbane where the engineers themselves were answering the phone. 

They were out on site a lot and transferred a lot of calls from the office which was becoming very expensive.  So were the STD calls between the interstate locations and Head Office. 

5 of their senior staff were often travelling between states and needed to be in seamless contact whether they were in a hotel room or on site. 

They had a 13 company mobile phones that were on an Optus Fleet Plan so they got free calls between each other.  

The Brief:

To have a system that: 

  • Has FREE VoIP for Calls between the states
  • Can make calls for a landline to the Mobile fleet for FREE
  • Cut costs across the board
  • Stop calls being answered by Engineers in Brisbane
  • Hot desking for the Senior Engineers that travelled to the other sites   
  • Ability to connect from a hotel room
  • Standardise the phone systems in each state
  • Allowed them to conference call with multiple staff in the boardrooms
  • Voicemail for message taking
  • Future Expansion  

The Solution:

“The Avaya IP Office 500 has completely transformed the way we do business and the cost savings and productivity improvements have been more than we hoped for.  We should have done it years ago!” said the client.     

  • VoIP for FREE Calls between the states

The Avaya IP Office 500 is the number 1 VoIP solution in the world and linking the sites across their existing VPN was relatively straightforward.  All interoffice calls now go across their data network and is FREE.  This alone saves them $300+ per month! 

  • Can make calls from a landline to the Mobile fleet for FREE

We installed 2 x GSM routers, or FTM (fixed to mobile terminals).  This equipment allowed staff to make calls from their office to their mobiles FREE.  This saved them over $670 in the first month.

  • Stop calls being answered by Engineers in Brisbane

With the Avaya VoIP Networking in place the company only needed the one receptionist in Melbourne.  This person was able to answer calls for each of the 3 states on her console and transfer them to the appropriate person, whether they were in the office or on their mobiles, for FREE. 

This saved $32,000 by not needing the Sydney receptionist and it saves even more with the Engineers in Brisbane not being unnecessarily distracted answering phones.

  • Hot desking for the Senior Engineers that travelled to the other sites   

The Avaya IP Office 500 offers Hot Desking,which allows staff when they are interstate to log into a spare phone and it becomes their extension.  For example, in Melbourne, Bruno the MD was extension 101.  When he travels interstate and enters his personal code, the phone handset becomes 101 (the same as Melbourne) and is now able to have calls transferred and retrieve  his voicemail just like he was in his own office.  

  • Ability to connect from a hotel room

All senior engineers were given Avaya IP softphone licences, this virtual phone system software was installed on their laptops.  When they connect to the internet they are now also able to connect to the phone system.  This means they can make calls from their computer at no charge (except data usage) and not have to use the hotel phones.  It also means that staff in any location can see if they are available to speak to.  “It’s just like they’re in the office” said the receptionist.

  • Standardise the phone systems in each state

When they travel they all know how to use the phone system because it is the same in each location. 

  • Allowed them to conference call with multiple staff in the boardrooms.

The Avaya IP Office 500 can deal with an Astonishing 64 party conferencing.  With the addition of two Polycom 2EX conference units they now have crystal clear conference calls.

  • Voicemail for message taking

The Avaya IP Office 500 Voicemail Pro now allows staff to easily change their options with the click of a mouse.  They can choose various voicemail messages to play, divert their phones to their mobiles, or even divert to other staff in the office. 

  • Future Expansion

The Avaya IP Office 500 can expand over 250 extensions so there is no issue there.   

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This page contains information pertaining to:
Multiple Site Business Phone System Case Study, Engineering Company Telephone Systems Case Studies, Case Study Avaya IP Office 500 PABX, Avaya IP Office 500 PBX Case studies, Avaya IP Office 500 Phone System