I would like to bring to your attention the extraordinary levels of consistent customer Service by Troy Bowen and his team at Infiniti Telecommunications. Being in a competitive Service based Industry myself, I understand and appreciate the importance of looking after your customers & clients. Read more...
We have been thoroughly impressed with the new Alcatel phone system that infinity implemented for us.The immediate impact on diverting phone calls to the right people in our organisation has saved us time and money. Read more...
We found Infiniti incredibly easy and professional to deal with. They provided us with frank, upfront advice and didn't try and sell us something we didn't need or wouldn't use. Our new system went in without any hassles and works perfectly. The system does everything we wanted and more. Read more...
We looked at a wide host of phone providers and Infiniti was the standout. They offered a great solution for our 30+ staff, a 100% Money Back guarantee, and perhaps most importantly it came in at the right price! Read more...
"Infiniti was great. They cut though all the telco jargon and made choosing and implementing my new phone system easy. Their after sales follow up was one of the best I've ever experienced. On behalf of my staff and myself, thank you so much Infiniti."
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"We should record our appreciation for your companies fantastic service. It was indeed a pleasure to meet you and we very much appreciate that your adopted suggestions all accurately reflect your undertakings and represent considerable improvement on our previous system. Once again our thanks."
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"I have been very happy with our LG aria phone system. We are a small but growing business and we needed to upgrade our phone system. It was a big step for us and I found Adam and his team at Infiniti very helpful at all stages of the project from purchase, installation and getting used to how the system operated."
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"Choosing Infiniti was not only easy, it was definitely the right choice. We ended up with a great Alcatel system that does absolutely everything we could possibly need. The bottom line is the new system features have made our organisation more productive and sound more professional. We'll never miss another
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"Upgrading to the Avaya phone system was a painless exercise thanks to Infiniti. Cabling and installation was seamless and resulted in no downtime with after sales queries answered promptly. Our staff are delighted with the flexibility and features offered by the new
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I just wanted to let you know that I was very impressed with your fabulous web site and therefore made the decision to get a quote from your company, Infiniti. Even though you were not the cheapest option you still managed to come close enough for me to run with your option. You, Mark, handled all questioning with patience and a professionalism that made me confident that I had chosen the right company.
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Retail environments need basic, inexpensive, phone system solutions. Unlike other industries such as finance, legal firms or travel agents where the phone is their lifeblood and needs plenty of advanced features - a retail phone system isn’t quite as vital.
Outside obvious needs for great value and easy to use, our customer’s key requirements for retail environments are typically:
Solution - connect cordless phones to the phone system.
This solution ensures that staff can be doing stocktaking, restacking etc and still be able to answer incoming customer calls. This is infinitely more efficient and productive than running back to the counter all the time.
2. Issue - Juggling calls and customers
Solution – Phone system greetings
How many times have you:
Had a customer in front of you and the phone rings? Or
You’re dealing with one call and another one rings?
This is very common problem that our retail customers experience and a basic phone system greeting message ensures that your phone calls are answered and are put on hold until you’re ready to deal with them. For example, the phone system will answer the call after 5 rings and say, “thank you for calling ABC retail, your call is important and we will be with you in just a moment”.
3. Issue – needing to put a callers on hold while you check stock or finish serving another customer
Solution - Messages On Hold
Often retail shops need to check on the availability of goods if they don’t have an up to date inventory system. Even then, they often like to double check because of stock loss that doesn’t show up until a stocktake. Messages on Hold allow them to place callers on hold while ensuring that what prospective customers hear is entertaining, sounds fantastic and creates lasting, professional first impressions.
4. Issue – Phone call costs are too high
Solution – Change to lower rates with no contracts.
Retail stores often have quite high phone bills, after calling customer mobiles to inform them stock has arrived, calling staff and suppliers and phoning head offices that are often STD calls. We offer all our phone system customers dirt cheap phone call rates that save over 30-50% on an average phone bill. The money is better in your pocket and helps you pay for the new telephone system. Check out our phone call rates and see how they compare to what you’re currently paying. Read more…
5. Issue – After hours the phone rings out
Solution – Phone system greetings for after hours
We program your phone system to automatically or manually, answer all phone calls after hours. With after hour phone greetings, you’ll ensure that what your customers hear sounds professional, tells clients about your operating hours or website, and also gives them the option to leave a message. Without after hours greetings, your customers will turn to your competitors.
6. Issue – Cash Flowing a new phone system
Solution – Rent, lease or bundle instead.
Renting a small business telephone system is not only 100% tax deductible but it’s also a smart. You preserve your cash and rent from as little as $11 a week. That’s less than an hourly rate for a shop assistant!
At Infiniti, we have installed phone systems in almost every retail situation, so you can be assured that you’re buying your new PBX from the retail phone system experts! Plus, we are the only company that offers your business the following:
100% Money Back Guarantee for peace of mind
Everyday low pricing
Free bonus offers that your business will actually benefit from
With offers like these, you’d be crazy to buy your retail phone system anywhere else.
To find out more about which brand of phone system best suits your business contact our friendly staff on
1800 783 396
or click on the following links:
Most Popular:
Find out our most popular small business phone system and all the reasons why! Read more…
Alcatel OmniPCX:
Incredibly affordable, technically advanced phone system.
The Alcatel OmniPCX telephone system combines the latest VoIP and CTI technology, easy navigation and huge displays plus FREE built-in Voicemail and FREE auto attendant. Read more…
Avaya IP Office 406:
Awarded, world-leading phone system technology.
The Avaya IP Office 406 PABX has proven VoIP technology, incredibly user-friendly software and handsets and all the latest features… all backed by Australia’s LONGEST phone system warranty (36 months – 300% longer!). Read more…
LG Aria 24IPE:
Very popular telephone system for 1st time buyers.
The LG Aria 24 IPE PBX offers all the basic features you need and none that you won’t use. User friendly, reliable, VoIP compatible. Read more…
NEC Topaz:
A basic PBX from a well-known brand.
NEC is renowned for their build quality and reliability, however the NEC Topaz phone system has very basic abilities compared to more technological options in a similar price range. Read more…
Panasonic TDA 30:
Simple, affordable phone system for small business users.
The Panasonic TDA 30 telephone system is a basic, user friendly and reliable option that expands up to 24 handsets. VoIP and CTI capable. Read more…
Samsung 7100:
Basic and inexpensive phone system
Reliable and popular with 1st time users, the Samsung 7100 PABX includes CTI, is VoIP capable and has excellent voice quality. Read more…
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