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1. Issue – Tying up phone lines while calling an airline to check tickets etc (and therefore missing important calls, keeping customers on hold)
Solution – Install a second phone handset
By giving each operator 2 phones, travel companies dramatically improve productivity. You can wait on hold for car rentals, airlines etc whilst still being able to make and receive other calls on your second handset. If you’ve never had this option before you don’t know what you’re missing!
2. Issue – Mobility
Solution – Cordless headsets
Travel and tourism operators spend a significant amount of time on the phone, so of course headsets are extremely necessary. However, corded headsets quickly become annoying, having to take it on and off while you grab travel brochures etc. A cordless headset is a fantastic option that increases comfort, mobility and productivity and are worth their weight in gold for your industry.
Now that cordless headsets are so affordable, more businesses are upgrading and experiencing the benefits of a hands-free work environment.
3. Issue – Placing callers placed on hold for an extended period while you check arrangements for them
Solution – Messages on hold
Did you know that 70% of callers are placed on hold? In the travel and tourism industry, the on hold time is significantly long. Use this valuable time to cross promote and up sell your lesser know products and services like travel insurance or helpful travel hints. Messages on Hold allow you to place callers on hold while ensuring that what prospective customers hear is entertaining, sounds fantastic and creates lasting, professional first impressions.Read more… (link to travel example for MOH)
4. Issue – Clients leave messages because you are always on the phone
Solution - Voicemail
Implementing voicemail is a great time saver. Voicemail ensures that customers can leave you detailed messages that will allow you to work out what they need before you return their calls. This saves money on
unnecessary call backs and allows you to better use your time.
5. Issue – Multiple callers ring at once
Solution – Phone system greetings for daytime hours
By having your phone system answer calls after a set number of rings, phone system greetings ensure that all calls are handled professionally. No more hang-ups, or having to try and juggle multiple callers at once. Your phone system can answer callers with “thank you for calling ABC travel your call is important and we will be with you in just a moment”. This not only sounds professional but it’s also more efficient.
6. Issue – Phone bills too high
Solution – Change to lower rates with no contracts.
In the travel and tourism industry, phone bills are obviously quite high, with calls to customer mobiles, airlines and hotels etc, that are often overseas or STD calls. We offer all our phone system customers dirt cheap phone call rates that save over 30-50% on an average phone bill. The money is better in your pocket and helps you pay for the new telephone system. Check out our phone call rates and see how they compare to what you’re currently paying. Read more…
7. Issue – 100’s of customer’s details to store
Solution – Enter them into the phone system for one touch speed dialling
Certain systems allow you to enter up to 3000 customer phone numbers or integrate your computer network with your phone system with (Computer Telephony Integration or CTI). Either way you can contact any of your customers with the click of a mouse or the phone system’s speed dial functions. You can even have customers names pop up when they ring in. This function saves you time, money and the hassle of searching for customers contact details.
8. Issue – After hours the phone rings out
Solution – Phone system greetings for after hours
We program your phone system to automatically or manually, answer all phone calls after hours. With after hour phone greetings, you’ll ensure that what your customers hear sounds professional, tells clients about your operating hours or website, and also gives them the option to leave a message. Without after hours greetings, your customers will turn to your competitors.
9. Issue – How to pay for your new phone system
Solution – Rent, lease or bundle instead. Renting a small business telephone system is not only 100% tax deductible but it’s also a smart choice. You can preserve you cash flow and rent from as little as $11 a week. That’s less than a tourism operator’s hourly rate!
At Infiniti, we have installed so many phone systems for travel applications that you can be assured that you’re buying your PBX from the travel phone system experts! Plus, we are the only company that offers your business the following:
- 100% Money Back Guarantee for peace of mind
- Everyday low pricing
- Free bonus offers that you will actually use and benefit from!
You’d be crazy to buy your new phone system anywhere else.
To find out which brand of phone system best suits your business contact our experienced consultants on
1800 783 396
or click on the following links:
| Most Popular: |
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Find out our most popular small business phone system and all the reasons why! Read more… |
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| Alcatel OmniPCX: |
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Incredibly affordable, technically advanced phone system.
The Alcatel OmniPCX telephone system combines the latest VoIP and CTI technology, easy navigation and huge displays plus FREE built-in Voicemail and FREE auto attendant. Read more… |
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| Avaya IP Office 406: |
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Awarded, world-leading phone system technology.
The Avaya IP Office 406 PABX has proven VoIP technology, incredibly user-friendly software and handsets and all the latest features… all backed by Australia’s LONGEST phone system warranty (36 months – 300% longer!). Read more… |
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| LG Aria 24IPE: |
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Very popular telephone system for 1st time buyers.
The LG Aria 24 IPE PBX offers all the basic features you need and none that you won’t use. User friendly, reliable, VoIP compatible. Read more… |
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| NEC Topaz: |
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A basic PBX from a well-known brand.
NEC is renowned for their build quality and reliability, however the NEC Topaz phone system has very basic abilities compared to more technological options in a similar price range. Read more… |
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| Panasonic TDA 30: |
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Simple, affordable phone system for small business users.
The Panasonic TDA 30 telephone system is a basic, user friendly and reliable option that expands up to 24 handsets. VoIP and CTI capable. Read more… |
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| Samsung 7100: |
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Basic and inexpensive phone system
Reliable and popular with 1st time users, the Samsung 7100 PABX includes CTI, is VoIP capable and has excellent voice quality. Read more… |
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