about us | testimonials | faq's | shopping cart Search:
click for equote
index page
print this page
Free Buyers Guide
Get a Free Quote
Email Support
Money Back Guarantee
Locate Us



Infiniti made my life easy and the service was great.  Wouldn’t hesitate in recommending you guys to anyone. Read more...

Jenny Hibbert  
David Walker Podiatry – Doncaster, Victoria

Click here for more testimonials


Infiniti started the process of getting my new system rolling. They followed up at every stage and called after my installation to see I was happy. I highly recommend Infiniti to anyone. Read more...

Ross Heard  
Manager – Heard Services – Richmond, Victoria

Click here for more testimonials


Infiniti made my life easy with a straightforward quick and efficient installation. Their service was exceptional. Read more...

Stewart Macintosh  
Director – Mac Global Freight Solutions– Tullamarine VIC

Click here for more testimonials


Infiniti helped make the installation and planning of our new phone system much easier than expected.  The whole team were pleasant and great to deal with. I would recommend them to everyone. Read more...

Kon Penklis  
Penklis Optometry – Greenslopes QLD

Click here for more testimonials


Infiniti had a professional technical team and installed my system fast and efficiently. I would recommend them to anyone. Read more...

Sam Abbott  
Office Manager - Online Insurance Brokers – Rothwell QLD
Insure4less

Click here for more testimonials


Infiniti organised the installation very well making it a simple process.  The technicians were thorough and know their product well. Read more...

Rob Norman  
Southland Vineyard Church – St Marys SA

Click here for more testimonials


Our new system is working extremely well. The installation went smoothly and the technicians get a 9/10 rating. We can highly recommend Infiniti. Read more...

Margaret Seychell  
Office Manager – Rylea Engineering – Hoppers Crossing VIC
Rylea Engineering

Click here for more testimonials


Infiniti made my life easy and the service was great.  They were always there for any questions I had about the system or the installation. The technician showed me everything I needed to know of the system. Read more...

Carolyn  
Melbourne On The Move – Parkdale, Vic

Click here for more testimonials


Infiniti made getting the system a thorough and easy process. The sales team were fast to answer my queries as were the techs. It made my system choice easier. The technicians were friendly and helped me get the system in the way I wanted it. Read more...

Josh Francis
Director – Foote Francis Pty Ltd – West Perth WA
Foote Francis

Click here for more testimonials


Our business is public relations and our telephones are the lifeblood of our company. Infiniti planned and installed the telephone system to suit my business needs. They are a friendly yet efficient team. They came in on time and on budget. Wouldn’t hesitate in recommending them to anyone. Read more...

Ira
Herson Communications – Rose Bay NSW

Click here for more testimonials


The system was installed and setup hassle free allowing us to continue with our ongoing service. It's refreshing to deal with a telecommunications company that actually delivers on its promises. Read more...

Paul Meyers
Websyte Corporation

Click here for more testimonials


Our phone system installation was a breeze. The communication getting it all started was a constant flow right up to the final installation. I would recommend Infiniti to all.Read more...

Taryn  
Alpha Jade Recruitment
Alpha Jade

Click here for more testimonials


Infiniti took the time to give me the most effective communication system possible.  Wouldn’t hesitate in recommending you guys to anyone. Read more...

Belinda Lawlor  
IT Dept – First Ray – Box Hill South VIC
First Ray

Click here for more testimonials


Infiniti put my system in from start to finish in a totally professional manner. Read more...

James Hampshire
Barrier  – Port Melbourne Victoria
Barrier

Click here for more testimonials


Infinity made choosing a phone system and telco provider easy. Their high level of customer service, product and commitment to the community and environment make them a company I would easily recommend – they are a stress free one-stop-shop.Read more...

Alice Collins
Insight Communications – Redfern NSW
Insight

Click here for more testimonials


As discussed earlier Airport Lighting Specialists would happily recommend Infiniti Communications for any supply/installation.

The pricing offered was competitive and we were very pleased with the prompt service. The installation staff were very accommodating and worked quickly and efficiently ensuring limited down time in our office. Read more...

Lea Wilson.
Airport Lighting Specialists Pty Ltd

Click here for more testimonials

You gave clear and professional advice on a range of brands.  Thanks for making the implementation of our Alcatel Omni PCX systems in Perth and Queensland a smooth process. I have no hesitation in recommending Infiniti Telecommunications for all telephone system matters.  Read more...

Anthony Berni
MCSE CCNA | Network Administrator


Click here for more testimonials


System is great.  On hold messaging is great.  All is great.  Thanks so much. Read more...

Ethan Hohneck (B.Soc.Sci hons)
Information Systems Manager

Australian Interaction Consultants

Click here for more testimonials


I would like to bring to your attention the extraordinary levels of consistent customer Service by Troy Bowen and his team at Infiniti Telecommunications. Being in a competitive Service based Industry myself, I understand and appreciate the importance of looking after your customers & clients. Read more...

Neale Bettman,
Metier, Sydney NSW




Click here for more testimonials

We have been thoroughly impressed with the new Alcatel phone system that infinity implemented for us.The immediate impact on diverting phone calls to the right people in our organisation has saved us time and money. Read more...

Rick Calo,
MGM Wireless, Adelaide




Click here for more testimonials

We found Infiniti incredibly easy and professional to deal with. They provided us with frank, upfront advice and didn't try and sell us something we didn't need or wouldn't use. Our new system went in without any hassles and works perfectly. The system does everything we wanted and more. Read more...

Ben Wilson,
CJ Arms & Associates, Port Melbourne




Click here for more testimonials

We looked at a wide host of phone providers and Infiniti was the standout. They offered a great solution for our 30+ staff, a 100% Money Back guarantee, and perhaps most importantly it came in at the right price! Read more...

Leonidas Spalas,
Slattery Australia, Melbourne




Click here for more testimonials

"Infiniti was great. They cut though all the telco jargon and made choosing and implementing my new phone system easy. Their after sales follow up was one of the best I've ever experienced. On behalf of my staff and myself, thank you so much Infiniti." Read more...

Jarrod Medwin,
Bargain Car Rentals, Hobart TAS




Click here for more testimonials

"We should record our appreciation for your companies fantastic service. It was indeed a pleasure to meet you and we very much appreciate that your adopted suggestions all accurately reflect your undertakings and represent considerable improvement on our previous system. Once again our thanks." Read more...

Bill Landeryou,
BEA, Brunswick VIC




Click here for more testimonials

"I have been very happy with our LG aria phone system. We are a small but growing business and we needed to upgrade our phone system. It was a big step for us and I found Adam and his team at Infiniti very helpful at all stages of the project from purchase, installation and getting used to how the system operated." Read more...

Helen Russell,
Tree of Health Pty Ltd, Dural, NSW




Click here for more testimonials

"Choosing Infiniti was not only easy, it was definitely the right choice. We ended up with a great Alcatel system that does absolutely everything we could possibly need. The bottom line is the new system features have made our organisation more productive and sound more professional. We'll never miss another Read more...

Amanda Quinn,
Brahma Kumaris, Leichhardt NSW




Click here for more testimonials

"Upgrading to the Avaya phone system was a painless exercise thanks to Infiniti. Cabling and installation was seamless and resulted in no downtime with after sales queries answered promptly. Our staff are delighted with the flexibility and features offered by the new Read more...

Malcolm Hozack,
Fred Hosking Pty Ltd




Click here for more testimonials

I just wanted to let you know that I was very impressed with your fabulous web site and therefore made the decision to get a quote from your company, Infiniti. Even though you were not the cheapest option you still managed to come close enough for me to run with your option. You, Mark, handled all questioning with patience and a professionalism that made me confident that I had chosen the right company. Read more...

Jacqui Israel,
GP Israel Pty Ltd


Click here for more testimonials

NEC Topaz Phone System Review

NEC systems are renowned for their build quality and reliability and the new Topaz systems (replacing the previous Xen range) are no different.

The handsets are easy to use, well designed, with large buttons and different soft key options amongst the different handset models.

However, the Topaz is VERY basic when compared to other NEC offerings like the more sophisticated, medium sized IPK solution.   Although it includes many of the basic options, it doesn't have any of the more advanced features that come with other brands.

NEC Topaz

NEC Topaz

The other sour note of the NEC Topaz is the pricing.  NEC handsets have always been at the upper end of the industry pricing scale and the Topaz range is the same.  Unfortunately, handsets make up the largest cost component of a phone system and the NEC handset prices can work against the Topaz.

The Topaz system is simply outclassed by other small phone system systems in the market (that also cost less).   If you are after the peace of mind of the NEC brand then it may well be worth the premium attached.   You could always cut costs by opting for some of the cheaper handset options in the range to compliment your solution.

The good
  • Reliable
  • easy to use
  • CTI capable
  • NEC brand
  • Speed dialling on the more advanced handsets.
The not so good
  1. Voicemail is an expensive option
  2. Auto Attendant is an option
  3. Not value for money
  4. If you want to integrate with your network, CTI, then other brands may be more suited as they are more advanced.
  5. No unified messaging option.
  6. VoIP was not issued with system.
  7. This model only expands to 9 normal (PSTN phone lines) & 24 handsets
  8. Remote access is not available.
  9. Administrator software to manage your own system is not available.   Other systems include this free.
The bottom line

The NEC Topaz is basic and simply needs better functionality and pricing if it's going to compete in this space.Yes it's an NEC, which is great, but the larger IPK is so much better that it would be worth spending more to upsize - if you've got your heart set on an NEC that is. The problem there is that the IPK, depending on your size, prices itself out of this smaller segment.

People that liked the Ease of use of the NEC also liked the Aria and Panasonic.

free samsung phone system quote free quote

For more information about your phone system
arrow Top 10 phone system features received by customers
arrow Case studies for industry specific solutions

This page contains information pertaining to:
NEC Topaz Phone System, NEC Topaz Phone Systems, NEC Topaz PABX, NEC Topaz PBX, NEC Topaz Telephone Systems