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Infiniti made my life easy and the service was great.  Wouldn’t hesitate in recommending you guys to anyone. Read more...

Jenny Hibbert  
David Walker Podiatry – Doncaster, Victoria

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Infiniti started the process of getting my new system rolling. They followed up at every stage and called after my installation to see I was happy. I highly recommend Infiniti to anyone. Read more...

Ross Heard  
Manager – Heard Services – Richmond, Victoria

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Infiniti made my life easy with a straightforward quick and efficient installation. Their service was exceptional. Read more...

Stewart Macintosh  
Director – Mac Global Freight Solutions– Tullamarine VIC

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Infiniti helped make the installation and planning of our new phone system much easier than expected.  The whole team were pleasant and great to deal with. I would recommend them to everyone. Read more...

Kon Penklis  
Penklis Optometry – Greenslopes QLD

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Infiniti had a professional technical team and installed my system fast and efficiently. I would recommend them to anyone. Read more...

Sam Abbott  
Office Manager - Online Insurance Brokers – Rothwell QLD
Insure4less

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Infiniti organised the installation very well making it a simple process.  The technicians were thorough and know their product well. Read more...

Rob Norman  
Southland Vineyard Church – St Marys SA

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Our new system is working extremely well. The installation went smoothly and the technicians get a 9/10 rating. We can highly recommend Infiniti. Read more...

Margaret Seychell  
Office Manager – Rylea Engineering – Hoppers Crossing VIC
Rylea Engineering

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Infiniti made my life easy and the service was great.  They were always there for any questions I had about the system or the installation. The technician showed me everything I needed to know of the system. Read more...

Carolyn  
Melbourne On The Move – Parkdale, Vic

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Infiniti made getting the system a thorough and easy process. The sales team were fast to answer my queries as were the techs. It made my system choice easier. The technicians were friendly and helped me get the system in the way I wanted it. Read more...

Josh Francis
Director – Foote Francis Pty Ltd – West Perth WA
Foote Francis

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Our business is public relations and our telephones are the lifeblood of our company. Infiniti planned and installed the telephone system to suit my business needs. They are a friendly yet efficient team. They came in on time and on budget. Wouldn’t hesitate in recommending them to anyone. Read more...

Ira
Herson Communications – Rose Bay NSW

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The system was installed and setup hassle free allowing us to continue with our ongoing service. It's refreshing to deal with a telecommunications company that actually delivers on its promises. Read more...

Paul Meyers
Websyte Corporation

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Our phone system installation was a breeze. The communication getting it all started was a constant flow right up to the final installation. I would recommend Infiniti to all.Read more...

Taryn  
Alpha Jade Recruitment
Alpha Jade

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Infiniti took the time to give me the most effective communication system possible.  Wouldn’t hesitate in recommending you guys to anyone. Read more...

Belinda Lawlor  
IT Dept – First Ray – Box Hill South VIC
First Ray

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Infiniti put my system in from start to finish in a totally professional manner. Read more...

James Hampshire
Barrier  – Port Melbourne Victoria
Barrier

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Infinity made choosing a phone system and telco provider easy. Their high level of customer service, product and commitment to the community and environment make them a company I would easily recommend – they are a stress free one-stop-shop.Read more...

Alice Collins
Insight Communications – Redfern NSW
Insight

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As discussed earlier Airport Lighting Specialists would happily recommend Infiniti Communications for any supply/installation.

The pricing offered was competitive and we were very pleased with the prompt service. The installation staff were very accommodating and worked quickly and efficiently ensuring limited down time in our office. Read more...

Lea Wilson.
Airport Lighting Specialists Pty Ltd

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You gave clear and professional advice on a range of brands.  Thanks for making the implementation of our Alcatel Omni PCX systems in Perth and Queensland a smooth process. I have no hesitation in recommending Infiniti Telecommunications for all telephone system matters.  Read more...

Anthony Berni
MCSE CCNA | Network Administrator


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System is great.  On hold messaging is great.  All is great.  Thanks so much. Read more...

Ethan Hohneck (B.Soc.Sci hons)
Information Systems Manager

Australian Interaction Consultants

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I would like to bring to your attention the extraordinary levels of consistent customer Service by Troy Bowen and his team at Infiniti Telecommunications. Being in a competitive Service based Industry myself, I understand and appreciate the importance of looking after your customers & clients. Read more...

Neale Bettman,
Metier, Sydney NSW




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We have been thoroughly impressed with the new Alcatel phone system that infinity implemented for us.The immediate impact on diverting phone calls to the right people in our organisation has saved us time and money. Read more...

Rick Calo,
MGM Wireless, Adelaide




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We found Infiniti incredibly easy and professional to deal with. They provided us with frank, upfront advice and didn't try and sell us something we didn't need or wouldn't use. Our new system went in without any hassles and works perfectly. The system does everything we wanted and more. Read more...

Ben Wilson,
CJ Arms & Associates, Port Melbourne




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We looked at a wide host of phone providers and Infiniti was the standout. They offered a great solution for our 30+ staff, a 100% Money Back guarantee, and perhaps most importantly it came in at the right price! Read more...

Leonidas Spalas,
Slattery Australia, Melbourne




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"Infiniti was great. They cut though all the telco jargon and made choosing and implementing my new phone system easy. Their after sales follow up was one of the best I've ever experienced. On behalf of my staff and myself, thank you so much Infiniti." Read more...

Jarrod Medwin,
Bargain Car Rentals, Hobart TAS




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"We should record our appreciation for your companies fantastic service. It was indeed a pleasure to meet you and we very much appreciate that your adopted suggestions all accurately reflect your undertakings and represent considerable improvement on our previous system. Once again our thanks." Read more...

Bill Landeryou,
BEA, Brunswick VIC




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"I have been very happy with our LG aria phone system. We are a small but growing business and we needed to upgrade our phone system. It was a big step for us and I found Adam and his team at Infiniti very helpful at all stages of the project from purchase, installation and getting used to how the system operated." Read more...

Helen Russell,
Tree of Health Pty Ltd, Dural, NSW




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"Choosing Infiniti was not only easy, it was definitely the right choice. We ended up with a great Alcatel system that does absolutely everything we could possibly need. The bottom line is the new system features have made our organisation more productive and sound more professional. We'll never miss another Read more...

Amanda Quinn,
Brahma Kumaris, Leichhardt NSW




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"Upgrading to the Avaya phone system was a painless exercise thanks to Infiniti. Cabling and installation was seamless and resulted in no downtime with after sales queries answered promptly. Our staff are delighted with the flexibility and features offered by the new Read more...

Malcolm Hozack,
Fred Hosking Pty Ltd




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I just wanted to let you know that I was very impressed with your fabulous web site and therefore made the decision to get a quote from your company, Infiniti. Even though you were not the cheapest option you still managed to come close enough for me to run with your option. You, Mark, handled all questioning with patience and a professionalism that made me confident that I had chosen the right company. Read more...

Jacqui Israel,
GP Israel Pty Ltd


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TERMS AND CONDITIONS

1. CREDIT + PAYMENTS

1a. The 50% deposit is payable within 7 days of the customer agreement form being approved to guarantee the agreed purchase price.

1b. If you pay your 50% system deposit by credit card then you agree that the balance payable (50%) will also be deducted from the same credit card on the day of the main system (pabx) installation.

1c. All goods supplied remain the property of Infiniti Telecommunications until payment is made in full.

1d. If for any reason your final system payment has not been made within 7 days of the installation of the phone system, we reserve the right to disable the operation of the phone system until payment is made in full and an additional administration charge of 5% of total invoice amount will be applied.  

1e. If the customer defaults in any scheduled payment then all monies owing to Infiniti Telecommunications P/L shall be immediately due, payable and;

    i. The debt will be subject to collection charges which will be added to the outstanding account of monies owing and interest rate under section 32 of the Supreme Court Act 1932 will be claimed up to and including the date which the debt is paid in full

    ii. A late payment fee of $250 including GST may be applied at Infiniti’s discretion is payment in full is not received by the due date.

    iii. All expenses incurred by the supplier in recovering the monies due inclusive of solicitor’s charges, debt collectors fees and disbursements, any costs or charges on relation to security documents and any fees on dishonour shall be a debt due and owing by the customer.

    iv. You agree to make access available to your premises during normal business hours for the removal of the phone system and other related goods provided by Infiniti.  Your 50% deposit will be refunded less the installation and removal charges.

1f.  Additional training, implementation of messages on hold, or connection of phone lines are free services provided by Infiniti and shall not be cause for delay of any outstanding monies by the client.  Infiniti reserves the right not to provide these services if the balance of the payment (50%) or the competition of rental paperwork, has not been paid and returned.   

**mention on hold, phone lines uses etc.. can not stop pYEMT

** additional training is a FREE BONUS that will only occur AFTER full payment

2. GUARANTEES

2a. You agree that our 14 day money back guarantee is void once you, or any authorised company representative, has signed the form titled 'installation satisfaction'. 

2b. If the customer wishes to remove the system for ANY reason, after the money back period has expired, Infiniti Telecommunications reserves the right to charge up to 50% of the total invoiced amount (system cost).

3. WARRANTIES + MAINTENANCE

3a. Any relevant manufacturers warranties only cover hardware unless stipulated.  Warranty claims do not cover any associated labour costs.  For a schedule of our service fees go to  brochures/ServiceRequestForm.pdf

3b. If you do not enter into a ongoing maintenance agreement specifying costs and service level agreements for the support and maintenance of your phone system, Infiniti Telecommunications P/L is not obliged to service your system within any time frame and reserves the right to refuse service entirely.

4. TELEPHONE LINES, CALLS + CARRIAGE

4a. Connection of new phone lines and alterations to phone services are the client’s responsibility.

4b. Infiniti Telecommunications P/L does not purport to be, nor make any claims to be a telecommunications services provider of phone calls, data, mobile services or phone lines.  Our suggested provider options are simply that and you understand that we assume no responsibility for any delays or additional charges, caused by third party communications carriers of your choosing.

5. CANCELLATIONS, DELAYS & RESCHEDULING

5a. If the customer, your company, disrupts our installation by not being available on the scheduled day, or cancels an installation within 24hours of the scheduled time, or inform us that some element is ready when it is in fact not, then a cancellation fee of $200 will be charged.

5b. Infiniti Telecommunications reserves the right to change scheduled installation and service times and dates and is not responsible for any delays or costs that may result.

5c. If the customer wishes to cancel the contract and prior to a system being installed, a $400 admin processing fee will be payable.

6. ON HOLD ADVERTISING

6a. The bonus “Messages On Hold”, also referred to as “On Hold Advertising”, supplied with your phone system is only valid for 12 months from the date of your phone system “application form”.   At the end of this period if you choose not to continue with this service, please notify us by email or phone and we will organise to remove these “messages” at your cost.  Our associated technical costs can be found on our website at  brochures/ServiceRequestForm.pdf

6b. If you do not notify us at any time prior to the 12 month anniversary of the signing of your application form you will automatically enter into a further 12 month agreement at the Infiniti preferred customer discount rate of 20% less than the standard advertised price at www.onholdadvertising.com.au

6c. Final approval and sign-off on the on hold advertising script must occur at least 4 business days prior to your installation.  That way, Infiniti Telecommunications  can have the messages professionally recorded in our studio in time to install them on the same day as your phone system.  If the script has not been returned in time for the messages to be recorded you will incur a $300ex GST fee for a technician to upload the messages to your phone system.

7. MISCELLANEOUS

7a. We reserve the right to use third party technical resources for the implementation of your solution.  In the event that we do, you agree not to contact these contractors directly, nor employ this resource at any time for the life of your phone system.

7b. The performance, call quality and range of cordless phones provided with the phone system, or by the customer, are not the responsibility of Infiniti Telecommunications P/L.  Numerous external factors can reduce the effective range and quality of cordless phones. These factors include but are not limited to bad weather, interference outside the premises or other machinery. 

7c. Any quoted prices for system and installation are subject to a physical site inspection.  Any variations will be provided in writing to the customer prior to the commencement of any works. 

7d. With particular reference to Alcatel phone systems, any “earthing” included in phone system quotations is subject to an earthing terminal being present and existing.  In the event this is not the case the customer will need to make one available at their cost for the works to be completed.  This is not a valid reason, and not a criteria to enact the money back guarantee.

7e. The site inspections we conduct are non-destructive.  They are visual and we do not remove equipment.  In the unlikely event unforeseen factors come to light during the actual installation, factors we’re not aware of, then you will be advised and any additional charges will be billable.  

This page contains information pertaining to:
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