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"Very happy, the system is spot on, the technician was fantastic and informative and the service was excellent. The entire process was an excellent experience from start to finish."

Rick:
Rethink Studios - Pyrmont, NSW

Rethink Studios

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"I wish to thank your company for your excellent service provided to us when purchasing our cordless headset and lifter. I was not only impressed with your attitude to customer service, but the items arrived in regional Central Queensland the very next day after I had purchased them. It was a pleasure to deal with your company and I will be recommending Infiniti Telecommunications to all our clients."

Helen Weston:
Esdale Sinclair and Associates (Gladstone)

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"I have found your service to be very prompt and always very efficient, we never hesitate to give you a call."

Anne Tierney:
GHD Hair Melbourne

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"Infiniti installed a great system at short notice that suited our budget. The system is there just how I want... expandable."

Celeste:
Coastal Lighting – St. Peters NSW

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"The service technician communicated clearly our options of resolution to our mess. The job was handled quickly & effectively, thank you for the great service we will use Infiniti again."

Katrina:
NSW Primary Association

NSW Primary Association

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"System is nice and easy to use and the service was very professional all round." Read more...

Hi-Way Crane Trucks - Seaford, VIC

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"Excellent service as well as very efficient and knowledgeable Avaya technicians. Infiniti got the job done." Read more...

Pat
Senergy – West Perth, WA

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"Can’t recommend Infiniti enough!

Very happy with service, communication, in fact, the whole process was very simple with them.

A1 job and also fantastic quality hardware." Read more...

Janine
Mornington Peninsula Conveyancing – Mornington, VIC

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"Very simple phones. Infiniti delivered exactly what we wanted. Great service." Read more...

Lana
Seabrook Consulting - Bondi Junction, NSW

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"Very prompt, courteous and thorough service….and the follow-up service after the system went in was equally impressive. Thank you Infiniti." Read more...

Denis
Denis Herbert & Associates - Mernda, VIC

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"Infiniti’s whole installation process was done for efficiently and made my job easy. I would not hesitate in recommending you guys to anyone." Read more...

Mick Sullivan
MRES – Campbellfield, VIC

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"Their installation process made getting the new system easier than I expected. It was handled professionally from the start up to the finish." Read more...

Richard Marriott
Financial Vision – Chatswood, NSW

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"Infiniti made my life easy and the service was great. Wouldn’t hesitate in recommending you guys to anyone." Read more...

Jenny Hibbert
David Walker Podiatry – Doncaster, VIC

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"Infiniti started the process of getting my new system rolling. They followed up at every stage and called after my installation to see I was happy. I highly recommend Infiniti to anyone." Read more...

Ross Heard | Manager
Heard Services – Richmond, VIC

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"Infiniti made my life easy with a straightforward quick and efficient installation. Their service was exceptional." Read more...

Stewart Macintosh | Director
Mac Global Freight Solutions - Tullamarine, VIC

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"Infiniti helped make the installation and planning of our new phone system much easier than expected. The whole team were pleasant and great to deal with. I would recommend them to everyone." Read more...

Kon Penklis
Penklis Optometry - Greenslopes, QLD

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"Infiniti had a professional technical team and installed my system fast and efficiently. I would recommend them to anyone." Read more...

Sam Abbott | Office Manager
Online Insurance Brokers - Insure4less - Rothwell, QLD

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"Infiniti organised the installation very well making it a simple process. The technicians were thorough and know their product well." Read more...

Rob Norman
Southland Vineyard Church – St Marys, SA

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"Our new system is working extremely well. The installation went smoothly and the technicians get a 9/10 rating. We can highly recommend Infiniti." Read more...

Margaret Seychell | Office Manager
Rylea Engineering – Hoppers Crossing, VIC

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"Infiniti made my life easy and the service was great. They were always there for any questions I had about the system or the installation. The technician showed me everything I needed to know of the system." Read more...

Carolyn
Melbourne On The Move – Parkdale, VIC

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"Infiniti made getting the system a thorough and easy process. The sales team were fast to answer my queries as were the techs. It made my system choice easier. The technicians were friendly and helped me get the system in the way I wanted it." Read more...

Josh Francis | Director
Foote Francis Pty Ltd – West Perth, WA

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"Our business is public relations and our telephones are the lifeblood of our company. Infiniti planned and installed the telephone system to suit my business needs. They are a friendly yet efficient team. They came in on time and on budget. Wouldn’t hesitate in recommending them to anyone." Read more...

Ira
Herson Communications – Rose Bay, NSW

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"The system was installed and setup hassle free allowing us to continue with our ongoing service. It's refreshing to deal with a telecommunications company that actually delivers on its promises." Read more...

Paul Meyers
Websyte Corporation - Bundoora, VIC

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"Our phone system installation was a breeze. The communication getting it all started was a constant flow right up to the final installation. I would recommend Infiniti to all." Read more...

Taryn
Alpha Jade Recruitment - Norward, VIC

Alpha Jade

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"Infiniti took the time to give me the most effective communication system possible. Wouldn’t hesitate in recommending you guys to anyone." Read more...

Belinda Lawlor | IT Dept
First Ray – Box Hill South, VIC

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"Infiniti put my system in from start to finish in a totally professional manner." Read more...

James Hampshire
Barrier – Port Melbourne, VIC

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"Infinity made choosing a phone system and telco provider easy. Their high level of customer service, product and commitment to the community and environment make them a company I would easily recommend – they are a stress free one-stop-shop." Read more...

Alice Collins
Insight Communications – Redfern, NSW

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"As discussed earlier Airport Lighting Specialists would happily recommend Infiniti Communications for any supply/installation.

The pricing offered was competitive and we were very pleased with the prompt service. The installation staff were very accommodating and worked quickly and efficiently ensuring limited down time in our office." Read more...

Lea Wilson.
Airport Lighting Specialists Pty Ltd - Greensborough, VIC

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"You gave clear and professional advice on a range of brands. Thanks for making the implementation of our Alcatel Omni PCX systems in Perth and Queensland a smooth process. I have no hesitation in recommending Infiniti Telecommunications for all telephone system matters." Read more...

Anthony Berni | Network Administrator
MCSE CCNA
Prescott Securities - Robina, QLD / Perth, WA

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"System is great. On hold messaging is great. All is great. Thanks so much." Read more...

Ethan Hohneck (B.Soc.Sci hons) | Information Systems Manager
Australian Interaction Consultants - Osbourne Park

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"I would like to bring to your attention the extraordinary levels of consistent customer Service by Troy Bowen and his team at Infiniti Telecommunications. Being in a competitive Service based Industry myself, I understand and appreciate the importance of looking after your customers & clients." Read more...

Neale Bettman | Director
Metier - Sydney, NSW

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"We have been thoroughly impressed with the new Alcatel phone system that infinity implemented for us.The immediate impact on diverting phone calls to the right people in our organisation has saved us time and money." Read more...

Rick Calo,
MGM Wireless - Rose Park, SA

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"We found Infiniti incredibly easy and professional to deal with. They provided us with frank, upfront advice and didn't try and sell us something we didn't need or wouldn't use. Our new system went in without any hassles and works perfectly. The system does everything we wanted and more." Read more...

Ben Wilson,
CJ Arms & Associates - Port Melbourne, VIC

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"We looked at a wide host of phone providers and Infiniti was the standout. They offered a great solution for our 30+ staff, a 100% Money Back guarantee, and perhaps most importantly it came in at the right price!" Read more...

Leonidas Spalas,
Slattery Australia - Melbourne, VIC

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"Infiniti was great. They cut though all the telco jargon and made choosing and implementing my new phone system easy. Their after sales follow up was one of the best I've ever experienced. On behalf of my staff and myself, thank you so much Infiniti." Read more...

Jarrod Medwin,
Bargain Car Rentals - Hobart, TAS

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"We should record our appreciation for your companies fantastic service. It was indeed a pleasure to meet you and we very much appreciate that your adopted suggestions all accurately reflect your undertakings and represent considerable improvement on our previous system. Once again our thanks." Read more...

Bill Landeryou,
BEA - Brunswick, VIC

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"I have been very happy with our LG aria phone system. We are a small but growing business and we needed to upgrade our phone system. It was a big step for us and I found Adam and his team at Infiniti very helpful at all stages of the project from purchase, installation and getting used to how the system operated." Read more...

Helen Russell,
Tree of Health Pty Ltd - Dural, NSW

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"Choosing Infiniti was not only easy, it was definitely the right choice. We ended up with a great Alcatel system that does absolutely everything we could possibly need. The bottom line is the new system features have made our organisation more productive and sound more professional. We'll never miss another" Read more...

Amanda Quinn,
Brahma Kumaris - Leichhardt, NSW

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"Upgrading to the Avaya phone system was a painless exercise thanks to Infiniti. Cabling and installation was seamless and resulted in no downtime with after sales queries answered promptly. Our staff are delighted with the flexibility and features offered by the new" Read more...

Malcolm Hozack,
Fred Hosking Pty Ltd - Concord West, NSW

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"I just wanted to let you know that I was very impressed with your fabulous web site and therefore made the decision to get a quote from your company, Infiniti. Even though you were not the cheapest option you still managed to come close enough for me to run with your option. You, Mark, handled all questioning with patience and a professionalism that made me confident that I had chosen the right company." Read more...

Jacqui Israel,
GP Israel Pty Ltd - Sydney, NSW

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10 most popular phone system features

1. Voicemail

Voicemail saves time and money. Handwritten messages waste time, resources, and are often to blame for ineffective communication.

Just like your mobile phone voicemail, phone system voicemail allows callers to tell you exactly what they want, while maintaining their privacy. Voicemail saves unnecessary return calls and allows you to prioritise call backs.

Which staff members actually receive voicemail is entirely up to you. You may only opt to give it to key staff, or everyone - it's your choice.

Some systems charge for voicemail and others include it free. Make sure you do your homework.

2. Daytime & after-hours greetings

This is arguably the most important feature on any new system. Day and night greetings ensure your business never misses a call day or night and they ensure you sound professional!

For example, if your receptionist hasn't picked up after 5 rings the system will pick up the call for you and greet them with your own customised message. "Thank you for calling XXX, your call is important and we will be with you in just a moment..."

Some phone systems can even answer multiple callers at once. While other phone systems allow you to present callers with options to choose from such as "press 1 for sales, Press 2 for admin etc".

No matter which option you select for your business and customers, the result is you will never lose another opportunity, compromise professionalism or hurry through one call simply to take the next! You will now give every caller the best impression, every time.

At Infiniti we also program the system to answer with time specific messages at different times of the day, week or year. That's intelligent call management! Some systems charge for greetings while other brands include it free. Make sure you do your homework.

3. VoIP Compatible

VoIP is the latest technology and a fantastic way to slash costs. Any reputable phone system can integrate with cheap VoIP calls but not every system can actually offer VoIP phone system features.

VoIP system features are used for linking multiple sites, or remote workers. They allow other users on the phone system to see, transfer, and receive calls, from other sites and staff no matter where they are located.

If you're only after cheap calls then it really won't have any bearing on the system you buy (unless you want to use SIP trunking which is more technical).

4. Music & tailored on hold messages

If you genuinely care about your company image then nothing has as much impact as messages on hold. Not just music but messages about YOUR business. They sound incredibly professional whilst also educating and entertaining your callers.

When you consider that over 70% of callers are left on hold for a staggering 43+ seconds it's not difficult to see why messages on hold are so popular. At Infiniti some of our phone systems include messages on hold for FREE. Enquire today and see how you can save over $1000 with your own tailored message on hold package with your new phone system.

5. Transfering calls

Even though it is a basic option, "transferring calls" is a key reason many small businesses upgrade to a phone system. It's important that you and your staff can transfer incoming calls to the right person easily and efficiently. Different brands achieve this in different ways and you need to understand how the system you're looking at actually works (not just looks). It may not be the right option for you.

6. Speed dials

When you look at how frequently you dial the same phone numbers you soon realise that speed dialling can be a fantastic feature to have.

Whether you use a database, ACT, Goldmine, Microsoft outlook, or just a list of your customers or associates, phone systems can make calling people as easy as clicking a mouse button.

If you are running a computer database or CRM then you should look at how you can tie this into your phone system. Imagine if when a customer calls their whole file could pop up on your screen ready for you.

Some systems charge for this feature whereas others include this at no charge. Make sure you don't pay for something unnecessarily.

7. Speaker phone

Speaker phones are great for conferencing or just being able to talk, or dial numbers, without having to pick up the phone.

There are a whole range of different handset models to cater for every taste and budget. It is very important you know exactly what your handsets can and can't do. Most basic models do not offer speaker phone capabilities. Make sure you get the right handsets for your staff and their needs.

8. Warranties & guarantees

Technology is not infallible and ensuring your new system comes with a warranty is a must. You wouldn't buy a new car without one and a phone system is no different.

In terms of ongoing maintenance and support it is important to check the bona fides of the company you are dealing with. If you are buying from a one man operation then they may not be available when you actually need them. You need to know that a company won’t only install a system, but that they have the staff and technical expertise to quickly resolve any problems that arise.

Alternatively, for maximum peace of mind and insurance you may prefer to opt for a maintenance agreement. An MA guarantees your business a specific service level agreement and response times to any problems you may experience over the life of your phone system.

9. Conference calls

If you conference, or would like to, then make sure you get the right phone system and handsets. Some systems offer sophisticated conference bridging etc while others only offer basic functionality. If you conference then it pays to know a system's limitations. For example, how many parties can conference simultaneously?

If conferencing is important to you then make sure you ask about full duplex conference phones. Full duplex makes a massive difference to call clarity and quality.

10. Headset compatibility

Headsets are great for mobility, call clarity and noisy environments. They are comfortable and allow staff to multitask while they are on the phone. Headsets are a great addition to any solution however you must ensure that the handsets you get are also headset compatible.

Compare the top 10 features of leading brands with our comparison table

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