Updating System Greetings + Voicemail For Christmas/Easter/Public Holidays

With Santa fast approaching and Summer vacations just around the corner, it’s time to start thinking about and planning your office break messages. With most businesses closing for at least the Christmas-New Year break, it’s important to be prepared and know how to change the messages your prospects and customer hear when they call your business during that period. Below are some of the most common phone systems and the standard steps to follow to update and change the voicemail or system messages. Your team would’ve been trained on this process as your system may be set up slightly differently based on your programming requirements at the time of installation. It’s important to note that typically you will be recording over any existing messages on your system. So if you have professionally recorded greetings you may need to have them reloaded into the system in the new year by a technician. If your system is programmed in a unique way and the following doesn’t work feel free to call the Infiniti support team for a remote service job (at standard rates) and we will do our best to help you out before the Christmas break. Please note that availability is limited during this busy period so we advise that you test and call as soon as possible to avoid disappointment. 

Alcatel Phone Systems

How do I record my night/day message?
  1. Dial 500
  2. Enter the mailbox number(this can be found by pressing the i (information) key followed by the button where you retrieve your messages, this will give you a 3 digit mailbox number).
  3. Enter the password
  4. Dial 9, 1, 1
  5. Record message
  6. #, #
How do I change my pre announcement message?
  1. From the main reception handset (4039) press the left arrow across to the menu tab,
  2. Select Operator
  3. Enter operator password (default is help1954)
  4. Select Expert
  5. Select Voice
  6. Select Hold Music
  7. Choose which message you need to record over (4 to choose from, usually number
  8. Press record
  9. Press record and say your message
  10. Press stop then OK to save
How do I record my general mailbox message?
  1. From the main reception handset (4039) press the left arrow across to the menu tab,
  2. Select Operator
  3. Enter operator password (default is help1954)
  4. Select Expert
  5. Scroll down, select Voice mail
  6. Scroll down, select Gen mailbox
  7. Press record
  8. Press record and say your message
  9. Press stop then OK to save
LG Ericsson EMG80 Phone Systems This method overwrites the current night message, so you will have to follow these steps in the new year to rerecord your night message.
  1. Press the button designated as the Night Mail retrieval (enter password if asked)
  2. Press option 8
  3. Press option 1
  4. Press option 7
  5. Speak at tone
  6. Press # to save
  7. Hangup or press speaker button to end
  8. Put your phone into night mode following your usual process upon end of year closure.
 

Aria 24 Phone Systems

  1. To change an existing voice mail greeting, you must be on the Attendant/Admin handset which is usually the first extension number in your range i.e 100 or 101
  2. From this handset, dial Trans/Pgm then 61 followed by the # key.
  3.  You will hear a prompt when to start recording the greeting and when you are finished simply press the Hold/Save key.
  4.  Your new message should now play where the previous greeting used to.

 

Avaya Phone Systems

To change the night message on an Avaya follow the steps below:
  1. Only if your system already has a existing manual night switch
  2. Dial *72 from any handset
  3. Enter access code of 2468
  4. Press 3 and select option 1 to listen to your existing message ensuring this is your existing night message.
  5. Select option 3 to change the message
  6. Start recording and press 2 when finished, followed by 3 to save.
  7. Your message is now changed.
  8. Select night service on the appropriate handset

 

Commander Connect Phone Systems

To change the existing voice mail greeting, you must be on the Attendant/Admin handset which is usually extension number 20 (However this may be changed to another extension that you use to check messages on.)
  1. Click the message key on top of the display.
  2. Click voice messaging then scroll down once to where it says “other”
  3. After you select that, the display will change and you can select Answering Machine.
  4.  If the system asks for a password, it should be 1111 followed by the # key.
  5. After you enter the password you will be able to scroll down to Greeting and enter your new greeting followed by the save key.