Did you know that Skype Connect is a fantastic VoIP service that can provide SIP connectivity between your business phone system and the Skype network?
By adding Skype Connect to a SIP-enabled PBX such as the Avaya IP500, your business can save on communication costs with little or no additional upgrades required.
With Skype Connect, you’ll not only be able to make great value Skype calls from the office, you’ll also be able to receive Skype calls from your customers on your desk phones.
Customers can also contact your business for free by using Skype through Skype buttons, by calling the Skype business accounts associated with your SIP-enabled PBX, and by dialing any Skype Numbers you may have purchased.
There are a number of phone systems compatible with Skype Connect, including:
What do you need to start using Skype with your SIP phone system?
Before you can start enjoying the convenience of Skype connect, there are a few things you’ll need to have in place.
1. Skype Manager™
You’ll have to install Skype Manager, the program that’s used to manage Skype Connect
2. A SIP-enabled PBX system
We recommend that you use a Skype Connect certified PBX or gateway.While a non-certified PBX may work with Skype Connect, we cannot ensure that all features and functions will operate correctly.
3. A quality internet connection
The ability of your internet connection to handle Skype calls is crucial. In some cases, a single data connection in your office may e able to handle both your general internet use and your VoIP calls, however, in many cases it pays to have a separate data service, to guarantee uninterrupted calls. Your service provider should help you make the right decision for your business.
Your data service should provide less than 200ms Round Trip Delay (RTD) between your business LAN and sip.skype.com. You can check the suitability of your internet connection by checking the RTD from your business network (LAN) to Skype Connect. You can do this by sending a ping to sip.skype.com and noting the average time shown in the ping results.
4. A publicly reachable IP Address…
If your PBX is located on a private network behind a NAT firewall or router, you can still use Skype Connect by using the SIP Registration method of authentication.
Alternatively, if your PBX does not support registrations or you don’t wish to use the SIP Registration method, you can use the IP Authentication method.
5. A means to pre-pay for Skype products…
You’ll need to be able to top up your Skype Credit using a PayPal account, credit or debit card, or a bank transfer.
6. A traditional fixed telephone line…
Skype is not a replacement for traditional telephone services and cannot be used for emergency calling. Skype Connect is meant to complement existing traditional telephone services used with a corporate SIP-enabled PBX, not as a stand-alone solution.
Skype Connect users need to ensure that all calls to emergency services are terminated through traditional fixed line telephone services, connected to the local exchange, or through other emergency calling capable telephone services.
What Our Customers Are Saying
Gary Callaghan - Principal
G J Callaghan & Co.
The phone system has been installed by your technician. I am very pleased with the whole experience of purchasing from Infiniti. I will highly recommend your company. Thank you all at Infiniti
Jodie Holt - General Manager
Littley Financial Services
Thanks again for your organisation’s assistance recently when we were experiencing difficulties, the service was very prompt and efficient.Kind regards
Three Sixty Degrees Australia
Technician (greg) was very personable and efficient – everything is going great after the changes.
Power Customs Services
So far so good haven’t had any issues since Neil has been out- he is always really thorough one of the best techs we have ever had really knows the ins and outs of the
(Technician) Greg is great and we’ve always had great support and service from him.Kind regards
Slattery Australia - Melbourne, VIC
"We looked at a wide host of phone providers and Infiniti was the standout. They offered a great solution for our 30+ staff, a 100% Money Back Guarantee, and perhaps most importantly it came in
Infiniti had a professional technical team and installed my system fast and efficiently. I would recommend them to anyone
métier - Sydney, NSW
To whom this may concern,I would like to bring to your attention the extraordinary levels of consistent customer Service by Troy Bowen and his team at Infiniti Telecommunications.Being in a competitive
Anthony Berni | MCSE CCNA | Network Administrator
Prescott Securities - Robina, QLD / Perth, WA
You gave clear and professional advice on a range of brands. Thanks for making the implementation of our Alcatel Omni PCX systems in Perth and Queensland a smooth process. I have no hesitation in recommending
Southland Vineyard Church - St Marys, SA
Infiniti organised the installation very well making it a simple process. The technicians were thorough and know their product well.