Things To Consider
Is it simply smarter for you to buy a new phone system?
As a rule of thumb new phone systems are about twice the price. For some micro business customers this is a complete waste of money but for others it can be money well spent. We don’t mean to sound like politicians that can’t give straight answers but it really is a case by case proposition. It essentially comes down to two key factors:
- Can new technology offer you game changing productivity?
- Can you save money with new technology?
Ironically we find that some of the most complex solutions we install are actually for the smallest companies. The simple explanation is because they have less staff they need to multitask more, both in and out of the office. This is where the right technology actually comes to the fore.
We suggest that you speak to one of our expert consultants and explain how your business currently operates, how you would like to operate in a perfect world, and your future expansion plans. Once they have a complete picture they can explain different types of technology can potentially benefit you. At least then you can then make a truly informed decision.
We’re happy to provide free written pricing on both new and used options and before you decide anything we’ll even send one of our qualified technicians free of charge for an inspection of your site. This way there are no surprises or extra costs for either of us.
Which brand of micro used phone systems is best?
As long as you buy a name brand from a reputable company you’ve gone a long way to a good solution. Rather than “brand” you should be looking at factors like:
- Age and popularity of the system
- Features the systems offer
- Expansion capabilities of the solution
- Warranty and guarantees
- Who is installing the solution
- Availability of ongoing spare parts
Infiniti has 100’s of micro used systems that are cleaned, refurbished and tested before ever being installed at a customer’s site. For choice we carry systems from leading brands like Alcatel, Avaya, Commander, LG Aria, Ericcson LG, NEC, Samsung, Panasonic and others.
Some systems look very cheap; it’s because they’re much older. It’s no different from buying a second hand car.
All Infiniti micro used phone systems come with our exclusive 14 day money back guarantee. If our solutions don’t do exactly what we proscribed, we’ll remove it and refund your money. Plus, many of our used systems come complete with a 12 month parts warranty so you have complete peace of mind. And in the unlikely event you happen to see the same product cheaper elsewhere, we’ll beat the price and you’ll still receive our Money back guarantee and extended warranty too.
What “new” phone features do you miss out on?
There are same fantastic new technologies that are often only available with the latest solutions. Check out the list below and see if these features are relevant to your current or proposed future operations. If you don’t see anything on there of interest it should help to make your decision making much easier:
- Built in SIP trunking (best type of VoIP service)
- Multi site connectivity via IP
- Connect home/ remote workers to the pbx system
- Mobile phone twinning with desk phone
- Ability to use mobile phones/tablets as desk phones from anywhere
- Advanced IVR and Auto Attendant
- Unified messaging (voicemail, email and faxes in your inbox)
- Self administration of system
- Call Accounting
- Call recording
- And others...
We’ve had customers buy new over used simply because they could see a profound benefit from just one key feature. This is why full disclosure on your part will help us, help you make the right choice.
What type of phone lines should you get?
With used phone systems you have the choice of traditional carrier services like PSTN or ISDN as well as the latest VoIP technology. There is a key difference between new and used if you are considering VoIP (now or later on ). Micro Used systems tend to offer VoIP in a bolt on capacity which is never as good as the built in SIP trunking technology from a new solution. The VoIP SIP rates can be the same its more the method of delivery that isn’t quite as good.
The right type of phone lines for your small business boils down to:
- How many calls you make
- The type of calls (mobiles, STD, local, International etc)
- How many staff you have
- How many incoming versus outgoing calls you make/receive
Unfortunately this varies on a business to business case. If you are able to provide a current phone bill for analysis we can advise which option will provide you with the most savings. For more information about phone rates please click on the following links - VoIP rates and PSTN and ISDN rates. The rates we provide to customers like you are entirely optional and ALL our new and used phone systems for small business can be purchased with or without phone call plans.
Can you keep your phone numbers?
The simple answer is yes. If it makes financial sense for you to change carriers you can simply “port” your existing numbers over to the new carrier. There’s no disruption to your business at all. The new carrier then controls your phone number until you decide to change, and “port” again in the future.
Will the system work with your current provider?
Of course it can. A used phone system will connect and work with almost all existing services you may be operating. If/when you change carriers it’s your choice. The used phone system simply sees phone lines and doesn’t care which carrier is providing the service anyway.
How many Phone Lines should your business have?
This is a very difficult question because it depends on the company. You need to remember that there is no call waiting on a phone system like a home phone. This means for every call you need a separate and unique phone line (not for SIP trunks). So if you have 2 staff and you want each to be on calls at the same time you will need 2 individual phone lines. If a 3rd caller rings in they will get an engaged signal because you only have 2 phone lines. Typically you will also need extra or shared phone lines for your ADSL, Eftpos, Security etc.
What if your business grows?
Don’t worry. Most used systems on offer will expand up to 16-30 users (some even further). If you intend having multiple office locations or remote workers then you really need to examine the option of a new IP PBX. They are designed with this type of application in mind and do it seamlessly. Most used phone systems are really designed for the one office location. Are spare parts readily available in the future?
At Infiniti we only carry popular used phone systems where spare parts are available and affordable. This is very important because you don’t want to be stuck with a system that looked cheap at the outset but then cost you a fortune if anything happened in the future. Also less than reputable phone companies often tell customers that spare parts are no longer available for their system even if they are. This is because they want to sell the customers another system. If you’re upgrading because this is what you’ve been told, ask us if we can get the parts you need first.
Call one of our friendly customer support members today.