VoIP - The Future of Communication

VoIP stands for Voice over Internet Protocol. It is simply a normal 'voice' phone call going over the internet instead of traditional phone lines.

Normal phone calls travel across copper wire (PSTN) or digital (ISDN) phone lines that have been laid out all over Australia by Telstra. When you make a call, your voice travels across these wires to your destination.

VoIP phone calls are different because you don't need to use these phone lines - you just need an internet connection.

How does VoIP work?

When you send an email to a friend, the content is broken down by your computer and sent in thousands of little bits and pieces, like an email jigsaw. When your friend opens up your email, their computer reassembles the data jigsaw so your friend can actually read it. This is how data is sent across the internet.

VoIP is exactly the same. Your computer, or the VoIP phone system, breaks your voice up into these bits of data and treats them the same as your emails.

This is why you can get a VoIP phone call anywhere you can get your email.

How can VoIP revolutionise my business?

There are a number of important ways VoIP technology will improve your business:

Slash your phone bills forever - you can stop paying for standard copper wire phone lines from Telstra and connect your office phone system to the internet-based lines. IP connectivity won't affect the way staff work but it will help you slash you phone bills! The only thing that changes is the way your phone calls leave your office and go out to the world. And the great news is you can actually make this happen on your current system now – no matter how old it is! Read More

Communicate like never before - when you purchase an IP PBX system you can do some extraordinary things - like being able to work from home as if you were in the office. But how is this possible?
The way this works is that you plug an IP enabled handset into your modem/router at home and this connects to your IP PBX in the office using the internet. The home handset is then able to function exactly the same as if you were using the phone in the office. This is great for management who work from home, or remote staff. You will be able to transfer calls, answer inbound calls and see if the staff in the office are on the phone or not from the comfort of home. Read More

Link multiple offices together seamlessly and cheaply - when you buy two IP enabled phone systems and "trunk" (link) them together, you can connect staff and offices together no matter where they are. Think about the implications for a second:

  • a. You will get free calls between your sites
  • b. Staff can transfer calls around the country as if they were in the same office
  • c. You can have one receptionists for multiple locations
  • d. Staff can see if other staff are on the phone around the country
  • e. You can answer and overflow calls for other locations so you never miss calls
  • f. You can manage public holidays in different states easily
  • g. You can have people connecting from home, hotels, other locations... anywhere! Read More

You can get rid of your phone system and save - by choosing a fully hosted IP PBX you don't actually have your own phone system in your office. You simply rent IP handsets from a supplier that has an IP infrastructure. You are, in effect, leasing part of a much, much larger IP phone system. When you make a call between staff in your office, the call actually goes out staff member As handset, out of your premises via the internet to the hosted PBX system, then back through the internet to your premises and into staff member Bs handset. This can be the cheapest way to get the benefits of an IP system. However, it is the also the most vulnerable form of VoIP connectivity as you don't have a physical system in your office for redundancy. If the internet goes down, so does your telephone communication. However, with the right redundancy it can be a viable alternative.

These are just a few examples of how this incredible IP phone system technology can transform the way you and your staff communicate. Gone are the historical barriers to communication, like geography and location. With VoIP you can know treat your staff as one unit, no matter where they are!

How does VoIP reduce my phone bills?

Implementing an IP PBX, or just simply VoIP phone lines, can slash expensive phone bills by up to 80%. With untimed STD charges and dirt cheap call rates it's not hard to see why. But what are the full reasons behind these savings?

No middle men

When a phone call goes across a normal phone line in the ground the supplier has to pay line rental and buy the phone calls from Telstra. They are effectively acting as middle men and this is reflected in the call rates you currently receive.

When you get VoIP lines the carrier/provider is giving those services to you directly. As a result they can charge you as little or as much as they like. Without the "middle men" factor you're getting a genuine bargain!

Cheaper line rentals

PLUS, when you get VoIP phone lines you don't have to pay the same expensive line rentals as charged by Telstra. Line rentals are reduced from approx $35 to as little as $10-25, depending on the VoIP provider.

Remote locations can talk to each other for FREE

Having remote IP handsets means you can make and transfer calls between your office and remote staff for free. On an IP network these calls never hit the standard Telstra phone network, so they are free. You only pay for the bandwidth you use during the call but with data being so cheap this really isn't a factor for most. Read More

Furthermore, by 'trunking' (linking) two offices' IP phone systems together, you can enjoy much more than just free calls. Many companies are saving $30,000+ every year by only needing one central receptionist to deal with all locations! Read More

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